Sheetal Abbi Email: acth72@r.postjobfree.com

Contact (Cell): +1-732-***-****, +1-203-***-****(Home)

Summary

Information Technology Manager with over 15 years experience in Information Technology building and leading global teams. Experienced in analysis, consulting, and testing in all stages of software development lifecycle in Insurance, Healthcare, Banking and Credit Card Industries. Accomplished researcher and quick learner with strong organization skills and strict attention to detail. Results oriented, customer and quality focused; skilled in software configuration and compliance with technical competencies that include:

Technologies - Mainframe, Client-Server and Web, SDLC, Agile

Languages/Tools - COBOL, DB2, JCL, VSAM, REXX, File-Aid, DITTO, DataAger, MVS/ESA, SQL, HTML, XML, ASP, VB6, MQ Series, SWIFT, Clear Case, Clear Quest, Test Director, Rational Methods Composer(RMC), Matador, Vision Plus((8.x,2.x)-CMS, CTA, CDM,ITS,ASM),SharePoint, Solution Manager, Visio, UML, Accenture Delivery Methods(Quality tool), Constant Contact, Electronic Medical Records Software(Awards, Avatar), Office 365, Microsoft Project Plan.

Certifications – Six Sigma Green Belt

Worked with/in – Accenture, GE, Bank of New York, BCBS, Nestle, Satyam Computers, Partner Re, ICBC Bank, Liberation Programs

Experience

Liberation Programs, Connecticut 2013 – Oct 2015

Sr.Project Manager

Created the IT vision, strategy and roadmap to completely modernize and replace LPI’s outdated IT infrastructure and associated processes.

Efficiently owned and managed LPI’s Annual IT budget of more than $750K, lead and managed multiple projects to execute on new vision and strategy - modernized the overall IT infrastructure (Term server/thin clients etc), led Data migration projects, Provided disaster recovery solutions to business critical functions that resulted in 5X performance gains and annual savings of more than 40%.

Led IT Trainings and several process improvement projects like (IT help desk, Orientation and On-boarding,

customizing health care applications, medical insurance enrollment campaign) etc.

Served as a key technology adviser to President/CEO as part of the Sr.Management team, Collaborated with department heads, supervised IT vendors, suppliers, partners and help desk team and efficiently managed operational oversight of all IT applications in the organization.

Sustainable Threads / Friends of Seva Mandir 2010 – 2012

Project Manager/Business Analyst

Effectively managed diverse operational aspects of running Sustainable Threads through Improvisations like

designing and creating a customer database, developing a marketing strategy and sales material (product

presentations), leading electronic marketing campaign that directly contributed to incremental revenue.

Effectively led communications between business users and technical team re-building the website and

tested for the correctness and efficiency of the website as per business requirements.

Raised $40,000 for Friends of Seva Mandir, an NGO through ‘America’s giving challenge’.

Nestle Waters, Connecticut 2009 – 2010

Project Manager / Test Consultant - NWNA GBSL Project

Teamed with PMO and managed the SAP version upgrade project through various integration test cycles.

Led the test planning and test execution of the test cycles across all modules in the business

Mastered SAP testing tool Solution Manager for test plan management, test reporting and issue management.

Effectively led communications between all the teams within NWNA(Nestle Waters North America) and cross country functional and technical teams.

ACCENTURE, New York 2005 - 2009

Sr.Business Analyst - Accenture Ethics and Compliance Team (2008 –2009)

Automated the Ethics and Compliance Gap Assessment process across multiple countries using SharePoint.

Gathered and prioritized user requirements, created detailed functional design, and UAT test scenarios and test conditions.

Mastered workflow applications within SharePoint and proposed a user friendly automated solution that centralized the gap assessment process and decreased processing time.

Effectively led communications between customer and cross-country technical teams. Made recommendations that cut development time by 2 months and reduce costs by $12k for automated solution.

Business Technical Consultant - Accenture Global Delivery Unit (2007 –2008)

Developed Accenture Delivery Methods (ADM) Compliant methodology based on Six Sigma DMAIC using IBM tool called Rational Methods Composer (RMC) in Clear Case/SharePoint environment.

Teamed in full project life cycle, in virtual environment; effectively gathered requirements, designed, built, tested and deployed new methodology. Delivering projects within strict timeframes. Recognized by Sr. Manager for developing and delivering a zero defect solution.

Performed Configuration Management tasks and developed training material for using the methodology.

Sr.Business / QA Analyst - Partner Re – Light Keeper (2006 –2007)

Chosen to design and build specs and UAT test model for incident specific insurance product of Partner Re.

Effectively gathered user requirements for Insurance modules including Policy Administration, Accounts Receivable, Accounts Payable and Claims Processing.

Developed functional specs and designed Master test plan, detailed User Acceptance test conditions, data, cycles and calendar and defect tracking process. Executed UAT test conditions along with the client.

Recognized by Sr. Manager and Client for delivering high quality deliverables that exceeded expectations.

Business/Test Analyst - Bank of New York (2005- 2006)

Automated regression test results verification process within Investor services platform for BNY’s trading system using Matador Tool.

Gathered client requirements and created detailed design for BNY's Client Reporting System (KRS), Client Data Warehouse (CDW) and Securities database (SMDB).

Built complex DB2 queries and used SWIFT/MQ messages to access DB2 tables and BNY data along with XML coding that contributed to solutions automation.

Mastered Matador tool and trained co-workers/client in implementing the automated solution.

Delivered automated solution, 20 days ahead of project deadline while ensuring client change request was met.

SATYAM COMPUTER SERVICES, LTD, India 1997 - 2004

General Electric Consumer Finance (1999- 2004)

Held progressive levels of responsibility on this project that catered to GE Businesses across the globe adhering to Six Sigma DMAIC standards and used product 'Vision Plus' which is one of the leading software products to support credit card applications across global 500 Banks and financial institutions.

QA Test Lead/Onsite Compliance Lead (2003 – 2004)

Effectively led 10 member team, assigned and tracked team progress and reported status to QA Manager.

Developed and improved process documents used for testing including test calendar, batch status report, master test plan and test strategy document

Performed impact analysis of new fixes/enhancements within strict timelines for compliance with biannual changes in regulations of Visa and Master cards. Prepared and executed testing strategy. Teamed and executed the test scripts for new fixes along with regression test scripts for the existing system.

Co-ordinated with offshore team regarding batch schedules, creating test data, debugging and fixing defects and tracked over all progress of the project.

Coached and successfully led more experienced team member while maintaining great working relationship

Awarded an ‘Outstanding Achievement and Sterling Performance Award’ by the client (General Electric).

Sr.Business Analyst - ICBC Bank China (Onsite) (2002), GE Consumer Finance (2004)

Participated in credit/debit card launches and provided business consulting and functional support throughout the launch for ICBC Bank and GE Consumer Finance Czech location.

Effectively gathered requirements, deployed new system and trained users, while on location in China, overcoming severe language barrier and delivering system on time

Prepared functional specification, business process maps, system test plans and provided training and support during the parameter configuration and data mapping phases in CDM, CTA, ASM, ITS and CMS modules of Vision Plus.

Recognized by Managers for working with perseverance and keenness to learn and attain goals.

QA Tester/Technical Analyst (1999 –2001)

Teamed with Quality test center as a test subject matter expert. Built test regions, tested variety of complex systems, created and executed test plans and scripts for unit/integration/regression/system and performance testing involving several custom interfaces.

Prepared technical specification design, developed and unit tested the code; promoted new/modified code to Production.

Executed Batch cycles and provided technical support for various applications.

Techno Business Analyst - State Government (Andhra Pradesh) of India – Naandi (1999)

Naandi is a web based online donation system started by the Government of Andhra Pradesh, a State in India.

Participated in full project life cycle: Gathered requirements, designed functional/technical documents, developed and unit tested the code built in VB, HTML and ASP.

Technical Analyst/Programmer - Blue Cross Blue Shields (BCBS) Y2K conversion/Maintenance of Insurance applications (1997 –1999)

Analyzed impact of health insurance legacy applications within Membership and Actuarial system for Y2K compliance. Incorporated and tested Y2K changes in COBOL programs, JCL’s and Control Cards and promoted new/modified code to Production. Provided maintenance and warranty support for existing applications across Membership and Claims subsystem.

Education

MISCA, Post Graduate in Management Information Systems and Computer Applications, Osmania University, India

B.COM (Hons), Bachelors Degree in Accounting and Commerce, Osmania University, India

Work Status

Green Card Holder with permanent work permit that authorizes to work for any employer.

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