Technician System
Resume:
P. O. Box ******
Dirk Brown
West Newton, MA 02465
Email: acth69@r.postjobfree.com
SUMMARY: An opportunity to utilize my Telecommunications skills. Seventeen plus years of working with Lucent/AVAYA telephone systems. Definiti G3, Avaya series phones, and AUDIX and OCTEL voice mail system. AVAYA G450 VoIP Media Gateways, S8300 server modules. Specializing with 6400, 7400, 8400, and recently 2100, 2400 and 9600 series model VOIP sets, IP Polycom units and other sets. SEIMENS HiComm 300H set programming. Implementation of Microsoft Lync Client conversions from Avaya system. Some, minor Fiber Optic data center patching.
4/2015-9/2015: CORE Information Technologies (Contractor)
AVAYA Specialist/Telecommunications Technician @ New Balance, Brighton Landing
Responsible for 2013 Lync Conversion for associates
Daily Avaya Telecommunication’s system migration to new building
Daily troubleshooting issues from system migration
Daily responsibility for help desk tickets, and SLA completion of tasks
Other Avaya, telecommunications related tasks for completion
9/2014-3/2015: MTS Services Inc.
Dedicated Technician/ Brigham and Women’s and PARTNERS Hospital @ Brookline
Telecommunications Technician for BWH and PARTNERS health locations
Responsible for daily MAC’s, (Moves, adds and changes) of phones, PC’s and printers
Responsible for ticketing system SLA’s for end user associate support
1/2013-4/2014: Carousel Industries Inc.
Dedicated Telecommunications Technician/ Massport @ Logan Int. Airport
Dedicated technician for sight
Responsible for daily moves, adds and changes for entire airport
Also daily internal cabling needs
Revelations ticket queue system for generating help desk tickets and SLA’s
Conversion and full Massport site phone system upgrade to VoIP AVAYA G-Series servers
Phone, Data, and some Fiber patching when needed
11/2011-1/2013: Insight Global/MITRE (Long-term contract position)
Telecommunications Technician/ AVAYA Specialist
Contracted position “on-going”
Responsible for roll out assistance of new VoIP system
Removal of SEIMENS HiComm equipment and phone migration to new AVAYA VoIP system
Remedy, ticket queue generation systems and SLR agreements
Other daily LAN, Telco, and Data issues along with VTC set-ups and other video conferencing issues
Assisting Task lead with T1 conversions as needed for VoIP roll out
1/2010-4/2011: Insight Global/Black Box Network Services (Several short-term contracted positions in this time frame)
Telecommunications Technician/Installer
Contracted positions
Responsible for installation of AVAYA VoIP system for HP locations in Andover, and Littleton MA. Also helped install CISCO VoIP set’s for Bank of America site in Taunton MA
Main responsibility was to install Cat-6 and Copper single node voice cabling in building sites. As well as Removal, terminating, testing, and certifying newly installed cabling
Contact: Insight Global, Inc.
25 Burlington Mall Road, Suite 406
Burlington, MA 01803
2001-2009: Beth Israel Deaconess Medical Center
Telecommunications Technician
Responsible for tracking and completing work orders and repair requests and trouble tickets through MAGIC or INTUITY ticket systems. Monitor all request for moves, adds, and changes. Support the Telecommunication analysts with building of v-mail and other duties if needed
Responsible for distribution of AVAYA set types to end users. Building of stations and some OCTEL v-mail boxes
Train customers in features, set type, and voice mail. Answered customer questions and provide assistance with review/site visits and maintain dial plan
Completion of work orders as time and expertise allows, including assignments, telephone set-up, button labels, and cover paths. Some knowledge of complex ACD groups and call Vectoring and Routing
Responsible for planning, developing and implementing telecommunications processing solutions to enable effective voice communications within individual departments as well as hospital-wide to include PBX
Trouble shoot and clear alarms and warnings in PBX and Voicemails systems. Along with T1 problems or alarms
Provide technical expertise and training to analysts and coordinators
Perform site surveys and stations reviews
Work with vendors to install new equipment, networks, and trouble shoot, maintain and repair equipment
Install new voice/data cable in accordance with EIA/TIA and Standards. Terminate voice and data cable and record test results to insure appropriate connectivity Trouble shoots and repair existing cable problem and resolve repair requests for both voice and data connections
Support all requests for data jack activations, including providing and installing patch cables, insuring connectivity, networking connectivity, providing appropriate cable testing results, and insuring all cross wiring, patching and cable installations are done in accordance with cable standards as described in the EIA/TIA standards
Cross connection of IDF’s/MDF’s
Partial knowledge of on communications equipment, CSU’s and Muxing
Partial knowledge of LAN/WAN networking infrastructure. CISCO 5505 hubs etc
Contact: John Casavant (Telecommunications Supervisor)
Beth Israel Deaconess Medical Center
2000-2001: Landcore/Viasource
DSL Technician
Responsible for daily install of DSL lines for end users.
Trouble shoots and installs DHCP DSL’s at residences or offices.
Test and installation of AVAYA router types.
1997-2000: Harvard Pilgrim Health Care/ Perot Systems
Telecommunications Technician
Moves, adds, and changes for end user phone systems
Distribute Call center generated work orders
Maintaining all Telecommunications wiring and equipment for all sites
EQUIPMENT USE: MAGIC, Intuity, and Revelations trouble ticket systems. Avaya S8300, S8400 series servers. Installation and maintenance of Avaya G450, and G650 Media Gateways. Avaya PBX implemented, moves, adds, and changes. Avaya CM, and modular messaging equipment usage. Avaya DEFINITY G3r PBX, CISCO 5505 switch units, CAT 5e & CAT 6 cabling, “Rack and Stack” switches. Some T1, and OSNA circuit and LAN/WAN connectivity trouble shooting issues. Also have training with AUDIX and OCTEL voicemail systems. Cross wiring with 110, 66, and KRONE blocks dmarc closet locations for dial-tone to patch panels and wall fields. SEIMENS HiComm system and phone programming. LAN and WAN plug and patch on frame.
Education: September 2009 Avaya Communication Basic Administration Certificate
October 1998 Lucent Technologies Basic Administration Certificate
Contact this candidate