Lloyd L. Gray Jr.

** ****** ****, *******, ** ***71

Cellular 434-***-****

Email: acth42@r.postjobfree.com

WORK EXPERIENCE:

Martha Jefferson Hospital – Charlottesville, VA – November 2013-Present

Team Leader, Patient Access

Functions as a super user to insure department compliance with system and operational changes.

Utilizes standards, guidelines and written procedures for performing registration functions.

Provides the Patient Access Manager with day to day operational support for staff training, education, auditing, and development.

Greets patients, reviews process, and schedules appointments for exam or follow-up.

Assembles all data and documents required for complete patient registration,

including, but not limited to pre-admission, admission, pre-registration, and

registration functions; completes all insurance verifications and authorizations.

Enters all patient demographic information into computer system; uses other

department applications for eligibility and authorization.

Assesses patient financial responsibility and collects co-pays, co-insurance, out of

pocket, share of cost and/or deductibles at time of admission.

Screens admissions and informs referring physician offices, patients and their

families about hospital policies and procedures regarding method of payment

sources for services rendered.

Interviews patients at the workstation and/or at the bedside to determine possible

eligibility for state-funded programs.

University of Virginia Health Science Library – Charlottesville, VA – November 2013-Present

LSP Circulation Desk

Work on special projects involving technical procedures and operations.

Reimage and update Windows 7 machines.

Reimage/Restore IPhones, IPads, Google Tablets, Kindles, and Apple TV

Performs routine library services such as receiving and loaning books, returning books to shelves, and following up on overdue books and materials.

Performs routine filing of books, periodicals, and other materials. Checks returned books for damage. Computes and receives overdue fines.

Assists persons in applying for library membership. Processes membership applications and issues membership cards.

Maintains records of supplies and materials. Types cards, lists, reports, and other information.

Operates computer terminal and auxiliary equipment in routine duties.

Responds to general information requests by telephone or refers to Librarian.

Reserves books and materials. Processes books and materials in regards to inter-town loan program.

Prepares posters, bulletin, displays, newsletters, public information releases to explain or promote use of Library and materials.

Grays IT Consulting – Shipman, Virginia – May 2011-Present

IT Consultant

Extensive knowledge/experience of windows operating systems including windows XP, Vista, Windows 7, 2003/2008 server

Experience in LAN support environment including knowledge if wireless networking, broadband modems, Ethernet, bridges and routers.

Ability to exercise initiative and judgment to solve problems as they occur

Communicate with users at all levels and inform them as to the most efficient use of information systems

Sound interpersonal skills highlighting and ability to explain complex technical issues in a non-technical manner

Coordinate, and implement network security measures

Responsible for developing and maintaining a disaster recovery plan

Design and implement a backup scheme that keep all data safe and easily accessible if needed

Lead critical risk assessments as well as the evaluation of controls and liability on legal and regulatory compliance, financial reporting and operations for assigned business units

Assists in the development of policies, guidelines, and procedures to ensure liability and risk control

Areva – Lynchburg, VA – November 2007 to May 2011

Supervisor, Workstation Support of North America

Manage 30,000 + Workstations in an XP and Active Directory Environment

Manage 30,000 + Mobile Devices

Responsible for providing supervision to a group of Information Systems professionals

Responsible for planning work assignments, scheduling work, supervising work flow and adherence to budget and/or has CC responsibilities

Responsible for developing and maintaining a disaster recovery plan

Install, test, maintain, and troubleshoot all mission critical applications

Ensure systems are secure from viruses, hackers, and other security threats

Develop, test, and implement a backup procedure for all systems

Responsible for facilitating and providing feedback to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered

Lead and participate in projects focusing on business issues

Obtain equipment, tools, and space needed to allow team members to adequately support customers

Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support

Maintain current knowledge of industry-wide trends and potential impact on the support business

Robinson, Farmer, Cox and Associates - Charlottesville, VA – May 2006 to October 2007

IT Auditor/Senior Systems Engineer

Manage 100+ Workstations in an XP and Active Directory Environment

Manage 20+ Servers in an Active Directory and Exchange 2003 environment, web services

Maintains a broad knowledge of operating systems, programming languages and hardware

Manage 100 Mobile Devices

Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability

Coordinate, and implement network security measures

Responsible for developing and maintaining a disaster recovery plan

Design and implement a backup scheme that keep all data safe and easily accessible if needed

Lead critical risk assessments as well as the evaluation of controls and liability on legal and regulatory compliance, financial reporting and operations for assigned business units

Assists in the development of policies, guidelines, and procedures to ensure liability and risk control

Counsel and advise auditing management on risk and control issues

Recommend corrective action necessary to resolve problems that are found during the audit process

University of Virginia – Charlottesville, VA – March 1997 to April 2006

Assistant Director of Information Technology

Manage 200+ Workstations in an Active Directory Environment

Manage 10+ Servers in an Active Directory environment

Manage 60 + Mobile Devices

Research, analyze, and forecast information technology trends, benchmark, analyze, and recommend improvements to the IT infrastructure and systems based on strategic plans

Responsible for developing and maintaining a disaster recovery plan

In charge of all Information Technology project management

Install, test, maintain, and troubleshoot all missions’ critical applications

Test and develop all recommended maintenance and upgrades recommended by manufacturer

Ensure systems are secure from viruses, hackers, and other security threats

Develop, test, and implement a backup procedure for all systems

Monitor network performance, troubleshoot network-related problems, and maintain user access to the network

Ensure that requested updates and new information are placed on the department’s website in a timely manner

University of Virginia – Alderman Library, Charlottesville, VA - May 1993 to March 1997

Network Administrator

Responsible for maintaining digital machinery to allow department to maintain their missions to transfer electronic articles and books to students across the country

Responsible for developing and maintaining a disaster recovery plan

Install, test, maintain, and troubleshoot all mission critical applications

Ensure systems are secure from viruses, hackers, and other security threats

Develop, test, and implement a backup procedure for all systems

EDUCATION:

University of Virginia – BA in Rhetoric and Communications, Minor in Government, Concentration in computing. (1989-1993)

Microsoft – MCP, MCP+I, MCSA 2003, MCSE 2003

SOFTWARE KNOWLEDGE:

- Windows Server 2003, 2008

- Exchange Server 2003

- Project 2007

- Office 2003, 2007, 2010, 2013

- SharePoint 2003, 2007

- Windows XP

- Windows Vista

- Windows 7

- Windows 8

- Windows 10

- Norton Symantec

- Ghost

- HEAT

- ITSM

- Track it

- Tripwire

- Dreamweaver

- Crystal Reports 12.0

-PFX Engagement

- Symantec products

- Proseries

- QuickBooks

- Sirsi

- EPIC

- Cerner

- Ahiqua

- Host of Insurance Verification website Applications (POC, Availity, Optima, Tricare, etc.)

List of References

Shedana Thompson, acth42@r.postjobfree.com, 443-***-****, Catholic Charities, Baltimore, MD

David Moody, acth42@r.postjobfree.com, 434-***-****, Directory of Information Systems, Health Science Library, Charlottesville, VA

Regina Rush, acth42@r.postjobfree.com, 434-***-****, Special Collections Library, Charlottesville, VA

Tony Hiserman, acth42@r.postjobfree.com, 434-***-****, Circulation Desk Supervisor, Health Science Library, Charlottesville, VA

Contact this candidate