Bao Le-Pham

**** ***** **. *******, ** *****

acth3u@r.postjobfree.com

214-***-****

CAREER OBJECTIVE

Seeking an operational management position.

QUALIFICATIONS

UTD Bachelor of Science 2001 – 2003: Business Administration (MIS concentration) 3.753 GPA

-Mission driven - Customer eccentric - Work quality focused

-Highly self-motivated - High aptitude for learning - Analytically sharp

LANGUAGE SKILLS

English / Vietnamese – Native fluency.

COMPUTER TRAINING

College trained on Business Data Communications, Data Structure: C++, Database Fundamentals, Enterprise Resource Computing (SAP), Management Information Systems, Programming in Visual Basic.NET, System Analysis and Design, Visual Basic, System Development and Application, Computer networking and programming, and iOS.

Advanced user of law enforcement/government systems, including LexisNexis, Sharepoint, VoiceBox, Red Tiger, DWS and all platforms/software of Microsoft Windows and Office, MS Word, MS Powerpoint, MS Excel, Numbers, MS Outlook, Adobe, HTML, XML, Website design, Microsoft Publisher for publication materials, SDL WorldServer, and Trados.

Sales software / platform – Salesforce.com, 1Star, Clientline, SNAP, productivity reports.

PROFESSIONAL EXPERIENCE

2015 – Present: Assistant Vice President – Business Solutions Consultant: BANK OF AMERICA MERCHANT SERVICES Dallas, TX

Documented, coordinated, and escalated severe customer service cases in seeking resolutions for customers who were trapped in undesirable situations.

Provided payment solution consultations to customers with expert knowledge of the credit card processing industry and in-depth understanding of Asian-American / ethnic markets.

Performed credit card rate and fee analysis, market analysis, and fraud analysis.

Coordinated customer’s confidential banking information by case, financial center, and territory.

Managed Silicon Valley as sale territory and raised regional sales by 50% after 3 months on the job by cohesively working with the territory’s Consumer Market manager, Market Sales managers, and Senior Small Business Relationship managers.

Motivated underperforming bankers positively and effectively fostered trusted relationships with financial centers and customers.

Reported directly to Bank of America Merchant Services’ Vice President of Inside Sales.

2008 – Present: Recruiting Director - VN Link Garland, TX

Recruited Vietnamese-American linguists for projects nationwide.

Assigned linguists to projects at local and federal government offices nationwide and private companies

Monitored and evaluated contractors’ work performance to ensure service quality and adherence to client’s deliverable requirement.

2008 – 2013: Language Consultant – U.V.W. Inc. (staffed at FBI offices nationwide)

(Top Secret clearance) Dallas, TX

Received highest performance ratings from supervisors in every case and review period while serving as Subject Matter Expert (SME) on Vietnamese community and cases.

Prepared verbal and written reports for briefing; interviewed subjects, interpreted for special agents, communicated with federal and state agencies, translated classified Vietnamese-English documents with accuracy and in a timely manner; analyzed case facts; queried T-III reports and telephone tolls; reviewed news to extract intelligence, which included criminal and counter-intelligence information.

2005 – 2008: Subcontractor for Drug Enforcement Administration (DEA) and Immigration and Customs Enforcement (ICE)

Contracted with the following government contractor companies to provide Vietnamese-English translation for DEA and ICE on Vietnamese T-III criminal cases.

-Comprehensive Technologies International (CTI) Fairfax, VA

-RET Monitoring Tucson, AZ

-McNeil Multilingual Springfield, VA

-Conduit Language Specialists (CLS) Woodland Hills, CA

-Allworld Language Consultants (ALC) Rockville, MD

-SOS International (SOS) New York, NY

-Elite Translation Services Atlanta, GA

2004 – 2005 Purchasing Analyst - Antique Drapery and Rod Co., Inc. Dallas, TX

Created special purchasing order (PO), received shipments, forecasted low, high, and raw material demand, analyzed lead time and operation bottlenecks, negotiated with vendors, updated monthly inventory, and reported to the Purchasing Director.

2003 – 2004 HR Administrative Assistant - National Spirit Group, Corp. Garland, TX

Organized confidential personnel identifiable information (PII), medical, 401k, and worker compensation files.

Used ADP payroll system, reported unemployment to the Texas Workforce Commission, verified employees’ legal alien status.

2001 – 2003 Cashier / Receptionist - Nails Plus Tan McKinney, TX

Greeted customers; scheduled appointments; interpreted for employees and customers.

Performed cashier closedout duty and book-keeping/ledger task;

Deposited business revenues and withdrew money daily from bank account for change to be made to customers.

EDUCATION

2001 – 2003 University of Texas at Dallas Richardson, TX

Bachelor of Science - Business Administration, concentration Management Information System

Graduation – December 13, 2003

GPA: 3.753 – Magna Cum Laude

AWARDS

UTD’s Academic Excellent Scholarship Recipient.

Datatel Scholarship Recipient.

Member of the Golden Key International Honor Society.

Member of the Beta Gamma Sigma Club sponsored by UTD's School of Management.

Who's Who Among American Universities Students (one of UTD’s 18 nominated students)

REFERENCES

FBI Special agent Kellee A. Casebeer: 214-***-**** / acth3u@r.postjobfree.com Dallas, TX

FBI Special agent Dave Klimek: 214-***-**** Dallas, TX

LA Jessica Hou: 817-***-**** Dallas, TX / Pittsburgh, PA

SFLPC Linda Drumgoole: 214-***-**** Dallas, TX

Stacey Tu: 972-***-**** Dallas, TX

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