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Customer Service Manager

Location:
NCR, Philippines
Posted:
February 12, 2016

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Resume:

Objectives:

To be an asset, we’re my knowledge and experience can be more utilized to the fullest while learning to the company at the same time. And to gain more knowledge and more experience to be able to have a good contribution in the company to work significantly for the value of good employee as required.

WORK EXPERIENCES

1. DMCI HOMES

Location : 1321 Apolinario St. Bangkal, makati city

Position: Property Consultant

Duration: November 01 2015 - present.

Duties and responsibilities:

> To insure the satisfaction of the client and to give the what they want.

> Preparation of all documents needed and etc. ( Paper works )

> Assist client from office to site.

> Submitting Reports

2. HWM Marketing Services

Location: Telecom Plaza pioneer street mandaluyong, makati city.

Positio: Account Supervisor

Duration: May 29, 2015 - Oct. 15, 2015

Duties and Responsibilities:

> Monitoring manpower activities.

> Reporting ( Paper work )

> Monitoring/ Supervised for daily activities

3.Japan Gas Corporation and Chiyoda Corporation(Joint Venture Project) TJCP

Project : THPAL ( Taganito High Pressure Acid Leench Project )

Location : Taganito, Claver, Surigao Del Norte

Position : Secretary – Building Department

: Secretary - PRE-Commissioning Dept.

: Secretary - Commissioning Dept.

: Secretary - SDM1 to SDM3

: Secretary - Vendor Specialist Coordinator

Duration : June 2011 to November 2014

Duties and Responsibilities :

Scheduling meetings – This includes informing the respective members about the meeting and taking confirmations about the meeting

Prepare Agenda – The agenda needs to be created by secretary on the basis of the issues that need to be discussed.

Prepare Minutes of Meeting – During the meeting, it is mandatory for the minutes of the meeting to be kept.

Take care of correspondence, as directed – Make sure that required mail is sent out.

Keep in touch w/ clients as expected – To be aware that customer and clients need to be pampered to a certain extent, for the best results.

Self Grooming – Should be able to look good all the time, to be presentable in all time.

Coordinate vendor specialist.

Assist vendor specialist for their assign task.

Arrange Vendor Specialist travel and papers/passport.

Monitoring vendor for their arrival in and out

Multitasking works/ preparing permit approve by the head to be able to perform daily activities on the site.

Preparing DTR for the workers/every cut off.

To assist monitor of tomas documents

4. Mitsubishi Motors Corporation

Location : Libertad Butuan City

Position : Sales Assistant

Duration : 2010 - 2011

Duties and Responsibilities:

To ensure that each customer receives outstanding service by providing friendly environment, which includes greeting and acknowledging every customer.

Maintain solid product knowledge and all other aspects of customer service.

Maintain awareness of all promotions and advertisement.

Communicate customers request to management.

Assist in completing price change within the department.

Participate in year-end inventory and cycle count.

Assist in floor moves merchandising display maintenance.

Any other task as assigned from time to time by any manager.

EDUCATIONAL ATTAINMENT

Degree : BS Hotel and Restaurant Management (2 years)

University/College : Northern Mindanao School of Fisheries

(TESDA)

Year : 2006 - 2008

Degree : Household Services NC II Assessment

University/ College : TESDA

Year : 2009

High School : Buenavista Institute ( B.I )

Year : 2001 - 2005

Achievements : Class Honorable

School Band group

Elementary : Rizal, Central Elem. School

Year : 1995 - 2001

Achievements : Class Honorable

SKILLS

Computer literate

Proven ability to build positive relationship w/ family

Ability to handling multiple task w/ different environment & different citizen.

REFERENCES:

Ermy Sanchez Dador

Area Superintendent( Construction )

JGC Corporation

Gener De Leon

QC Supervisor ( TCCI )

JGC Corportation

Crisanto Sangalang

SDM Manager

JGC Corporation



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