Christopher Surber

Life care Solutions Engineer - GE Healthcare

Toney, AL

acth1s@r.postjobfree.com - 865-***-****

Willing to relocate to: Knoxville, TN - Nashville, TN - Asheville, NC Authorized to work in the US for any employer

WORK EXPERIENCE

Life care Solutions Engineer

GE Healthcare - 2013 to Present

Provide medical device sales and customer support in maintaining vital life sustaining equipment in healthcare settings, function as a cross-trained hybrid engineer, fulfilling multiple technical roles.

* Perform advanced diagnostics and total system-level troubleshooting, installation and maintenance/ preventative maintenance and field modification instruction

* Follow up with customers to ensure satisfaction with product and enhance collaborative relationship

* Conduct root cause analysis to facilitate problem resolution

* Instruct and assist other FE's on advanced and complex troubleshooting and technical solutions

* Interface and collaborate with both internal team members and external customers as part of solution-based service process

Senior Online Systems Engineer / Field Service Engineer Emerson Process Management - Knoxville, TN - 2011 to 2013 Provided senior level systems engineering and field services support in design, development, installation, configuration and problem resolution of continuous vibration monitoring systems utilized in mining, energy, paper and zinc industries to name a few.

* Facilitated service and support for continuous vibration monitoring systems and provided data collection, database development, systems staging and final acceptance testing functions.

* Performed field commissioning functions that included field wiring verification and site acceptance testing and analyzed/troubleshot online installations for clients.

* Maintained currency on all new technology updates in networking, vibration analysis and systems application usage.

* Utilized strong knowledge of IT networking, configuration and setup, database servers within a LAN/WAN infrastructure, programming, software/hardware installation and effective troubleshooting tactics.

* Quickly responded to online systems maintenance and emergency services/systems that ensured business continuity.

* Certified as a Level 1 Vibration Analyst and Safety Leader from Emerson Safety Leadership training program. Professional Experience continued

Christopher L. Surber - 865-***-**** * acth1s@r.postjobfree.com Lighting Control Engineer / Electrical Field Service Engineer Eaton Corporation - Knoxville, TN - 2007 to 2011

Served as an electronics/lighting engineer service and support professional to clients purchasing Eaton Cutler- Hammer electrical equipment including Pow-R-Command lighting control products, and Power Xpert metering products. Performed technical support, startup, commissioning and programming services and support.

* Key member of a design team assisting other engineers in new products and solutions development and implementation initiatives that ensured greater levels of customer satisfaction and service excellence.

* Performed inspections to verify correct installation procedures were maintained, installed software and programmed equipment met customer business requirements.

* Completed field testing for equipment quality and performance standards, performed troubleshooting and resolution initiatives for identified hardware, communications and programming issues.

* Demonstrated expertise in electro/mechanical high voltage circuit breaker panels, BACnet, TCP/IP, Modbus and RS-485 programming skills.

* Trained customers in equipment operations and service maintenance that ensured increased customer satisfaction levels and provided global technical support to clients.

* Drafted and/or updated product technical documentations and training materials that facilitated greater understanding of product operations, maintenance specifications and usage.

* Provided product development/enhancement recommendations to management and partnered with development teams to provide software development and embedded systems design/operations.

* Complete understanding of AutoCAD drawings and schematics for lighting control networks and building automation installations.

Robotics Field Engineer / Training Instructor

Northrop Grumman / Remotec - Clinton, TN - 2004 to 2007 Provided training and robotics field engineering on a global scale and instructed personnel on maintenance, repair, setup and operations of hazardous duty robots to foreign/domestic military units, police/fire departments, emergency management agencies, bomb squads and SWAT teams.

* Chosen as the top engineer to provide consultative services for the film "The Hurt Locker" and answered all questions regarding capabilities, maneuverability and direction in utilization of hazardous duty robots.

* Demonstration Manager of ISO 9001-2000 certified corporation, responsible for fleet of hazardous duty robots and all accessories valued at more than $1.5M.

* Experienced in electro/mechanical designs on cutting-edge robotic platforms and completed operations demonstrations for prospective new clients that drove sales and revenue growth.

* Completed training for 1,000+ military and civilian clients in global environments on operations and maintenance classes that ensured safe and effective operations of complex robotic equipment.

* Fostered strong business relations with new/existing clients' worldwide and provided service and support by phone, fax and email for end users on reading diagrams, blueprints and electrical schematics of product inventory and troubleshooting resolution.

* Drafted and updated robotic owner's manuals and provided customized manuals and instructions for clients on a global scale.

Field Engineer / Electronic, Magnet Systems Technician Cryomagnetics - Oak Ridge, TN - 1999 to 2004

* Traveled onsite to client locations worldwide to setup, install, repair and maintain superconducting magnet systems and electronic instrumentation and provided training and maintenance recommendations. Designed/ developed products that included fabrication of prototype breadboard models, circuit design and printed circuit board layouts utilizing Tango and other software programs.

* Tested and repaired electrical instrumentation, setup and scanned magnetic field profiles for superconductor coils, accurately calculated correction needed and installed correction coils. Professional Experience continued

Christopher L. Surber - 865-***-**** * acth1s@r.postjobfree.com Military Career

United States Air Force, Holloman AFB, NM - Tactical Aircraft Maintenance Specialist Served as a crew chief for F-117A stealth fighter aircraft and performed phase dock inspections for a fleet of 21 F-117A aircraft valued at over $1B. Conducted pre-and post-flight inspections and launch and recovery initiatives.

* Made rank "Below the Zone" due to exceptional efforts and received Airman of the Quarter Award.

* Troubleshot hydraulic/pneumatic flight control systems and repaired.

* Completed inspection, troubleshooting, and repair of all electrical/mechanical components and subsystems. EDUCATION

BS in Electronics Engineering

ITT Technical Institute - Knoxville, TN

ADDITIONAL INFORMATION

KEY STRENGTHS

Strong Oral/Written Communications • Exceptional Customer Service • Problem Resolution Expertise Electronics/Robotics Consultant • Understand Field Services Support Planning • Programming Installation of Complex Systems • Subassembly/Component Level Skills • Road Warrior

Contact this candidate