WALLACE ARTIS III

*** *. **** ******, **** Arthur, Tex. 77640 864-***-**** acth1n@r.postjobfree.com

PUBLIC RELATIONS and COMMUNICATIONS

Skilled and dynamic performance development coordinator, manager, and marketing specialist for Fortune 500 and other companies. Prepared by education and positions in marketing, customer service, and quality development for career in business communications and public relations. Experienced in creating and implementing marketing program promoting professional sports team ticket sales. Proven proficiency in establishing marketing relationships with major corporations. Strong store management and employee training and coaching skills.

AREAS OF EXPERTISE

Quality Development ● Marketing ● Public Outreach ● Human Resources

Sales ● Store Management ● Customer Service ● Staff Training ● Online Training

PROFESSIONAL EXPERIENCE

DD7 Construction, Port Arthur, TX

Construction Leaderman, 9/2014-Present

Development and implementation of training program for new and current employees for Texas-based construction company. Participate in the planning and implementation of construction objectives, and provide support to supervisor in maintaining crew necessities, and document crew attendance and work performance.

Enterprise Construction, Houston, TX

Construction Supervisor, 6/2014-9/2014

Performed payroll maintenance, shift scheduling, materials purchase, and employee training, discipline and termination for Texas-based construction contractor.

Charter Business, Greenville, SC

Performance Development Coordinator (HR), 2011-2014

Charged with training of sales representatives for major call center operator. Chaired weekly staff meetings and instructed and enforced sales personnel in corporate standards. Managed staffing levels in accordance with anticipated call volumes. Monitored customer billings and ensured monthly deliveries were recorded in a timely manner. Monitored all work flows and internal controls, and performed 150+ performance evaluations per month.

Key Accomplishments:

Designed and managed customer satisfaction survey, and accorded recognition to top performing staff through creation of articles in company publications.

Ensured accurate and effective collection by matching cash receipts to accounts receivable, calculating bad debt reserves, and making customer calls for overdue accounts.

Drove quality score from below 89% to 96% in 2012, and maintained consistently high scores thereafter.

Coordinated online training sessions for 139 profiles, and achieved an industry-leading service level average of 96% by monitoring queue status in real time, and by analyzing historical data and reporting trends to management. Hosted online training sessions on nationwide basis.

Carolina Force, Greenville, SC .

Marketing Coordinator, 2010-2012

Charged with all marketing activities for new professional sports team (American Indoor Football) based in Concord, NC. Successfully concluded thirty-nine contracts with area businesses across two seasons.

Established enduring marketing relationships with major area retailers including Bi-Lo, Wal-Mart and MacDonald's.

Key Accomplishments:

Developed an online interactive website listing team events and promotions, and designed and implemented marketing program for the promotion of ticket sales.

Wallace Artis, III, Page 2

Charter Communications, Greenville, SC

Quality Specialist, 2010-2012

Charged with leadership of new hire training in preparation for business start date for this telecom services provider. Conducted call screening tests to assess employee skills, and coached and mentored tenured agents to achieve firm's quality metrics.

Conducted remedial sessions with underperforming agents, and coached staff toward achievement of work requirements and performance metrics.

Key Accomplishments:

Took initiative in calling and leading team meetings and training sessions. Received firm's outstanding sales support specialist award in 2011.

National Football League, and Canadian and Arena Football Leagues

Professional Athlete, 2008-2009

After entering draft as free agent, signed with New York Jets and participated in 2008-09 season as a rookie. Transferred to Canada as free agent in 2009.

Entered Arena Football League with Team Captain honors, and was awarded MVP and Player of the Year in 2009.

GNC Nutrition, Greenville, SC

Sales Supervisor, 2005-2007

Supervised sales staff and trained new hires in sales techniques. Created and maintained work schedules, and managed and recorded inventory. Managed store's bank statements. Held mock inspections to ensure compliance with DHEC regulations.

Key Accomplishments

Drove a record high $400,000 in retail sales in 2007.

EDUCATION

Furman University, Greenville, SC, Bachelor of Arts in Communications, minor in Business Management.

NCAA Academic All-American, 2005, 2006, and 2007

PROFESSIONAL DEVELOPMENT

President and CEO of F45, Greenville, SC 2012-2014. Provided leadership to underprivileged student athletes and assisted in securing six scholarships to four-year colleges.

Taught leadership skills, public speaking and interviewing, and business principles.

Football Coach for JL Mann, 2012-2014

Member, Greenville, SC Commerce Club. 2012-2014

Member Mauldin, SC Chamber of Commerce. Present

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