PRIYANKA G

Karupilakkal House, Manathupadam,

Changampuzha nagar.P.O

Cochin - 33

Mob: 00 91-965*******

E mail: acth12@r.postjobfree.com

Skype : priyanka-praveen

Total Experience - 8 Years

Key Skills

Customer Service Management,

Escalation Management,

Vendor/franchisee management,

Monitoring Customer Satisfaction Indices (NPS, VOC, MOT etc)

Incident Management,

Performance review,

Service Revenue & Cost,

Inventory Management,

MIS reports & Data Analytics,

Office administration,

Public Relations

Objectives

To be a part of a dynamic and globally focused organization strategically utilizing my existing skills that I had gained from my academic and professional life. I am ready to take up challenges with at most sincerity, gratitude and confidence and I dream not only on growth as a professional but also to be a major contributor to the growth and development of the organization in the assigned area that I'm associated with.

Strength

Highly organized and dedicated with positive attitude.

Able to handle multiple assignments under high pressure.

Thrive on working in challenging environment.

Own the Art of Leadership

Education

Post Graduate Diploma in Public Relations & Advertisements ( Kerala Press Academy)

BA in Journalism (M G University)

Professional Experience - 8 years

LG Electronics - Since 2012

Designation : Service Centre Manager

Organization : LG Electronics India Pvt. Ltd.

Period : August 2014 on wards

Job Profile : 1. Managing whole service centre operations with P&L responsibility.

2. Planning, budgeting, operation, review, recruitment

3. MIS and Data analytics

4. Service Revenue & Cost control

5. Monitoring CSI - VOC & MOT

6. Escalation Management and Incident Management

7. Vendor Management

8. Inventory Management

9. Personnel Management and leadership

Designation : Customer care Officer

Organization : LG Electronics India Pvt. Ltd.

Period : June 2012 to July 2014

Job Profile : 1. Handling Customer escalations

2. Monitoring Franchisee customer care operations

3. MIS

4. HO Communication

5. Monitoring CSI - VOC & MOT

Nandilathu G-Mart

Consumer Electronics & Home Appliances Retail Chain

Designation : Public Relation Officer

Organization : Nandilath G-Mart, Kochi

Period : April 2010 to May 2012

Job Profile : Public Relations & Monitoring

Handling Customer escalation & Retention

Cablescan Magazine

Designation : Subeditor Trainee

Organization : Cablescan Magazine, Kaloor

Period : April 2006 to October 2008

Education

Post Graduate Diploma in Public Relations & Advertisements ( Kerala Press Academy)

BA in Journalism (M G University)

Computer Knowledge

MS Office & Various CRM S/w

Personal Details

Age & Date of Birth : 07-08-1985

Nationality : Indian

Sex : Female

Marital Status : Married

Language Known : Malayalam, English, Hindi (Write and Read)

Declaration

I hereby declare that all the statements made in these documents are true to the best of my knowledge & belief.

(Sd/-)

Place: Kalamassery PRIYANKA G

Date : 05/02/2016

Contact this candidate