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Customer Service Representative

Location:
Malaysia
Salary:
RM1600
Posted:
February 10, 2016

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Resume:

RESUME

ANSELM JULIAN LOMAS

NO.** KAMPUNG SERATAU, BATU 15

JALAN KUCHING SERIAN, 94200 KUCHING, SARAWAK

PERMANENT ADDRESS

Address : No.22 Kampung Seratau, Batu 15

Jalan Kuching Serian, 94200 Kuching, Sarawak

PERSONAL PARTICULARS

AGE : 36 Years old

Phone Number. : 011*-*******

IC Number : 790***-**-****

Date/Place of birth : 21-07-1979 / Kuching, Sarawak

Gender : Male

Nationality : Malaysian

Marital Status : Single

Religion : Christian

Health : Excellent

Languages : Bahasa Malaysia, Bidayuh, and English (written and spoken)

Interest : Playing volleyball, playing guitar, reading

Personality : Independent, high self-motivated, work with minimum supervision,

positive mindset, willing to work as a team and willing to learn.

Driving license. : B2 & D

EDUCATIONAL BACKGROUND

Highest Education Level

Field of Study : Bachelor In Business Administration (Honors) Marketing

Name of Institution : Mara University Of Technology (UiTM Samarahan) (2004-2007)

CGPA : 2.77

Second Highest Education Level

Field of Study : Diploma In Business Studies

Name of Institution : Mara University Of Technology (UiTM Samarahan)

CGPA : 2.48

Third highest Education Level

Field of Study : Sijil Pelajaran Malaysia (SPM)

Name of Institution : SMK Siburan

Graduation Date : 1997

COMPUTER KNOWLEDGE & SKILLS

Proficient in Microsoft Word, Excel, PowerPoint and Internet

ACTIVITIES

Participant of the Sarawak Dayak Graduates Association Launching-cum-Seminar on Social Transformation (15th February 2003)

Vice President of the Marketers Club of MARA University of Technology in 2005.

Participant of MASA STUDENT CHAPTER student convention at MARA University of Technology on August 2001

Represent SMK SIBURAN for volleyball tournament in 1996.

Product Manager for Dance and Music Festival class project

Project Coordinator for educational visit to Batang Ai hydroelectric dam at Sri Aman

Organizing committee for Issue in Marketing forum held in MARA University of Technology in 2006

SPECIAL AWARDS AND ACHIEVEMENT

Most Outstanding Customer Service Representative for Vads Business Process Sdn Bhd

(Certificate of recognition) for Credit Management Contact Centre, Kuching

(Call Centre Kuching)

Healthy Employee Award 2008

COURSES ATTEND

Safety And Health Officer Courses At Niosh Kuching

(October-December 2011)

ADDITIONAL INFORMATION

Possess own transport : Yes

Preferable working location : Sarawak

Expected Salary : RM 1500 (Negotiable)

WORKING EXPERIENCE

24/10/2007 - 24/5/2008

Company Name : Naim Cendera Holdings Berhad

Position : Admin Assistant

Salary : RM 700.00

Work Description

Photocopy document, filing, fax document

WORKING EXPERIENCE

21/8/2008 - 06/12/2010

Company name : Vads Business Process Sdn Bhd, TM, Kuching (Call Centre)

Position : Customer Service Representative (Collection Department)

Salary : RM 1300.00

Work Description

Update customer payment details

Advise customer to pay telephone bills over the phone

Guide and try to resolve customer problems over the phone

Answer inbound and outbound call

Assist in reconnect back customer house and office telephone line

25/04//2011 - 21/07/2011, 26/02/2012 - 31/05/2012

Company name : Institut Kesihatan Umum, Kementerian Kesihatan Malaysia, Kuala Lumpur

Position : Research Officer Assistant (Data Collection) - Contract Basis

Salary : RM 1400.00

Work description

Conduct research health survey (national health morbidity survey 2011-2014)

Conduct interview from house to house

Delegate job to research assistant

Liase with field supervisor to conduct and planning research venue

19/09/2012 – 30-05/2014

Company name : Morning Glory, Jalan Kempas, 93250 Kuching

Position : Independent Distributor

Salary : RM 1000.00

Work description

Promote health product

04/06/2014 – Ogos 2014

Company name : Life Cafe, Kuching

Position : Supervisor

Salary : RM 800.00

Work description

Assist to manage restaurant operation

27/08/2014 – November 2014

Company name : Kedai Rakyat 1 Malaysia (KR1M) Samarahan Branch

Position : Supervisor

Salary : RM 800.00

Work description

Manage branch outlet

Preparing purchase order & schedule order report

Give work instruction to retail assistant and update staff attendance

Forward email regarding report of staff on leave, unpaid leave, replacement leave, medical leave and other leave to Human Resource Department.

Checking stock and updating other controlled goods to be report to KPDNKK.

Preparing overtime (OT) claim for staff.

WORKING EXPERIENCE

01/12/2014 – 30/11/2015

Company name : Commerce Access Sdn Bhd, UTC Kuching

Position : eP Consultant (Contract Basis)

Salary : RM 1700.00

Work description

Assist supplier in online application registration for Ministry of Finance

Inform supplier regarding payment for new registration

Renewal registration of supplier

Troubleshoot installation and setting epxs for supplier

Doing cross selling

REFERENCE

Name : Azmi bin Sidik

Telephone : 013-*******

Position : Ex-Employee

Name of Company : Vads Business Process Sdn Bhd

Name : Abg Hamizam Abg Mohar

Telephone : 016-*******

Position : Lecturer

Name of Institution : MARA University of Technology



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