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Customer service

Location:
Bengaluru, KA, 560001, India
Posted:
February 10, 2016

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Resume:

T.MADHAVI

Mobile No: +918*********

ID: actgyq@r.postjobfree.com

OBJECTIVE

To work as a winning member and to utilize my Knowledge towards a challenging career in a growth oriented, leading organization where professionalism and perfection is respected and which will provide me ample opportunities for continuous growth and advancement.

EDUCATIONAL QUALIFICATION

M.PHARMACY - Completed in 2007, The Oxford College of Pharmacy, RGUHS, Bangalore - 69%

B.PHARMACY – Completed in 2005, SRMC& Research Institute, Deemed University, Chennai - 62%

H.S.C – Completed in 2001, Shrine Vailankanni MHSS, Chennai - 72%

S.S.C – Completed in 1999, Shrine Vailankanni MHSS, Chennai - 53%

EXPERIENCE

Working with Wipro GE healthcare Pvt Ltd, Bangalore from 15 Jan 2014 to till date, as a Customer Technical Associate & Customer satisfaction administrator

Worked with Nargund College of Pharmacy, Bangalore as a Senior Lecturer from 23rd Mar 2011 to 30th Nov2013

Worked with Chemiron International Limited, Nigeria as a Quality Executive from 3rd Nov to 30th Oct 2010

Worked with East Point College of Pharmacy, Bangalore as a Lecturer from 16th Feb 2008 to 10th Oct 2009

Worked with Gautham College of Pharmacy, Bangalore as a Lecturer from 03rd Jan 2007 to 15th Feb 2008

KEY DELIVERABLES

Interacting with the field team & commercial team regularly with related to the updates on process changes & regulations., Drive issue to resolution

Dispatch of the goods in time to customer as per the invoice

Routine follow-up with field for part closure and clearance.

Supplying required process material and the training manuals to field engineers

Raising global and regional CSO’s (Parts, Technical and commercial).

Communicating with global team for solutions on CSO’s.

Follow ups via email for customer satisfaction opportunity.

TAB registrations.

Operation regularizations(open jobs)

Field engineer exit process.

PAPERS PUBLISHED

International Journal Papers - 6

National Journal Papers – 5

POSTER PRESENTATION

Possible side effects, contraindications and drug interactions of herbal singles. Then Scientific Poster Presentation in 55th IPC 2003 Chennai.

Scientific Poster Presentation for Quality Control Aspects of 55th IPC in 2003 at Chennai.

CONFERENCES

Attended 55th IPC held in 2003 at SRMC & RI at Chennai.

SOFTWARE EXPOSURE

D.C.A (Diploma in Computer Applications) from Bhavana Institute, Chennai-17.

PERSONAL PROFILE

Date of Birth : 31st July 1984

Nationality/Religion : Indian / Hindu

Languages known : English, Tamil, Telugu, Hindi, Kannada.

Marital status : Married

I hereby declare that the above information is true to the best of my knowledge.

PLACE: Bangalore

DATE

(T.Madhavi

ADDRESS

W/O, Navin Babu.R.R

No, 9, 1st Main, Balaji Layout,

Nagnathapura, Off Sarjapur road,

Electronic city post, Bangalore-560100



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