Erica Green

**** ***** **** ****

Houston, TX ***99

318-***-****

actgxz@r.postjobfree.com

Areas of Expertise

Human Resource

Administrative Assistance

Diagnostics

Technical Support

Cellular Activations

Telecommunications

Sales Operations

Professional

Microsoft Office

Windows/MAC Operating

Systems

Desktop support

Certified Trainer

QuickBooks

Personal Skills

Advanced Customer Service

Skills

Problem Solving

Goal Oriented

Highly Responsive to

Adaptability

Event Coordinating

Fundraising

Education, Honors, and Certifications

Bachelor’s Degree

Louisiana State University, Baton Rouge, LA 2015

Bachelor’s of Human Resource and Social Sciences

Concentration in Education, Human Resource and Administration Employment

Best Buy Corporation May 2015-December

2015

C ustomer Service Operations Supervisor

● Complete activations on certain devices such as tablets and cellular phones

● Meet sales quotas daily

● Provide great customer service to our consumers

● Perform exchanges/returns on merchandise

● Perform functionality checks on merchandise to ensure it is defective

● Inform the customer how to fix the issue they are having with proper solutions

● Complete credit card applications

● Be highly knowledgeable of products and sell what fits consumer best

● Complete daily reports to monitor and project progress

● File all paperwork in specified order

ALDO April 2014 -May 2015

Customer S ervice Representative

● Successfully provide customers with excellent customer service

● Coach team to achieve highest potential

● Maintain, Update, and restock inventory at stock levels

● Ensure team members appropriately address customers with proper assistance

● Manage compliance with all regulations

● Ensure that all employees are adhere to safety policies Barnes & Noble Bookstore Jan 2012- April 2014

Lead Sales Specialist

● Provide customers with excellent customer service

● Research various selections of products to seek availability

● Update, maintain, restock inventory to stock levels

● Exceed customer satisfaction expectations

● Exceed cleanliness of the facility

● Organize products to satisfy visual pleasantry

References upon Request

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