OBJECTIVE: To obtain a position as technical support

Professional Qualifications

+5 year of experience in IT management, information systems and network administration Extensive knowledge and experience in Server Administration.

Disaster Recover and Planning. Business Continuity and Risk Assessment.

Manage databases with replications, clustering and backup plans.

Expert in installing, configuring and troubleshooting Microsoft, and VMware servers

Reliable and resourceful individual who works well in a team setting

Strong critical thinking skills to develop strategies and procedures to prevent and recover from system failure

Excellent troubleshooter with determination to resolve problems completely

Flexible with the ability to work in a fast paced environment and meet aggressive project deadlines

Committed to professional development on an ongoing basis and adapted well to new technology

Able to work independently and within a team

Excellent in Written and Verbal Communication Skills

Technical Summary

Operating Systems: Windows servers 2012, 2008 and 2003. XP, Vista, 7 and 8

Services: Active Directory, Domain controller, DNS, DHCP, File server, Print server, Application

Server, Terminal services, IIS (Internet Information Services), ISA server 2006

Software: Exchange Server 2010, 2007, 2003, Veeam backup & replication, Open Filer, Acronis backup & Recovery, Solar Winds and Backup Exec

Active directory migration tools, MS Office and tools, imaging software

Databases: SQL Server 2008

Web Server: IIS

Hardware: DSL, Wireless mode, Router, Firewalls and Switches

Virtualizalization: VMware work station and VSphere, Hyper-v, Cloud system

Professional Experience

Bench Technician Dec 2015 to Jan 2016

IBM: Repairing computers, laptop, and servers

Inspect and test lease-end returned computers to identify and troubleshoot the problems

Diagnose and repair hardware malfunctions and perform the maintenance of computers

Use testing devices and follow the factory manuals to locate malfunctions in computers

Assess computer hardware malfunctions to determine the cause of error and apply appropriate Actions to correct problems and repair computers in order to maintain operations

Performance all technical functions following the factory technical manuals, such as installing, maintaining and repairing/replacing electronic components of computers

Modify and upgrade computers and provide support for both software and hardware

Monitor performance of equipment and make necessary adjustments to assure quality performance

Technical support 2014 to Sep 2015

High4Vision: Web Design and Development Company, Toronto

Configured, managed and supported of the Windows Server (2003\2008\2012), Windows (XP\7\8)

Configured, designed and implemented Active Directory services (DNS, DHCP, etc.)

Installed software and antivirus for users in network

Established VMware(VSphere) and Installed windows server 2003 and 2008 on it

Set up ISA Server 2006 in network and defined roles to secure network

Deployed the windows XP and 7 on 50 Pc’s

Transferred IBM,HP physical servers to virtual machine

Scheduled daily back up for servers and computers in network

Assisted with rapid migration plan to Exchange 2010 from Exchange 2003

Validates replication within forest by using Active Directory Sites and services

Aided messaging environment and Active Directory infrastructure

Deployed SYSAIDE Helpdesk ticketing system instead of using email system

Active Directory, GPO, DNS, DHCP, FTP, SFTP, HTTP, HTTPS, SMTP etc.

Managed and monitored daily network traffic analyzing using 3rd party applications.

Installed update manager to centralized patch management and VMware convertor/VMware convertor Standalone for hot and cold migration

Create virtual machines, snapshot, cloning and backed up through VMware Consolidated backup

(VCB) and Veeam Backups

Help Desk Support 2010-2014

Arj Co: Home Appliances Manufacturer

Provided technical and operational support for desktop, laptops and PC peripherals

Installed network printers and ensured proper printer configurations

Maintained security and integrity of all systems and the network by developing network access

Maintained computer user accounts and insured proper access to specific resources

Insured that all systems were physically secure

Helped resolved issues with internal team, and hardware and software vendors

Provided helpdesk support and monitored incoming trouble ticket on a regular basis, ensure

Trouble tickets are resolved in a timely manner

Performed technical tasks related to the installation and maintenance of systems’ software

Products

Created, maintained and built desktop and laptop images/builds- Windows(XP,Vista,7)

Managing machines enterprise wide using remote tools such as LANDesk Imaging

And troubleshot image failures. Customized builds with third party applications and tools

Professional Certifications

MCSE 2012 (Microsoft certified expert) 2014

MCSA 2012 (Microsoft certified solution Associate) 2014

MCITP 2008(Microsoft certified system engineer) 2014

MCTS (Microsoft certified Technology specialist) 2014

ISA Server 2006 (Internet Security and Acceleration) 2010

MCSA 2003 (Microsoft Certified System Administrator) 2010

MCSE 2003 (Microsoft Certified System Engineer) 2010

Education

Diploma in Network Administration and Support 2009

Tehran Institute of Technology, Iran

References Available Upon Request

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