LATONYA WHITTINGTON

PO Box ****, Bartlett, IL ***03

847-***-****

actgus@r.postjobfree.com

OBJECTIVE

Accomplished, team oriented, and results driven business professional seeking opportunities in, but not limited to, Business Management and Logistics.

CORE COMPETENCIES

Administration Management

Business Communications Marketing

Computer Aptitude Mortgaging

Customer Service Retail and Sales

Logistics Strategic Planning

EDUCATION

The University of Mary Hardin Baylor, Belton, TX

B.B.A. in Computer Information Systems & Marketing

WORK EXPERIENCE

8/15- present Logistics Account Executive- TMC Transportation, Naperville, IL

Generating new business leads through completing daily calls to develop and maintain customer relationships

Direct point of contact for client’s business needs: negotiating rates, data entry of orders, and service follow through

Follow through of service: PODs, BOLs, freight claims and research, and negotiating with agents on shipment quotes

Providing an elevated level of customer service to all clients while demonstrating a strong sense of professionalism

Working in conjunction with the Asset Sales, Carrier Management, and Customer Support teams

3/12- 7/15 Designated Trainer/ Server- The Cheesecake Factory, Schaumburg, IL

Retaining talent by coaching staff and ensuring fairness, dignity, and respect, and developing leadership

Developed a training strategy and engaging curriculum for the ongoing learning and development of associates

Great attention to detail involving quick thinking and being an excellent team player

Communicating effectively and professionally with staff and guests; meanwhile, ensuring that quality standards and service are being delivered within the entire dining experience

7/13-10/13 Purchasing Expeditor/ Sales Coordinator- temp position- Zones, Inc., Banner Personnel Staffing,

Carol Stream, IL

Expedited the delivery of components from vendors to ensure total quality and effective customer service

Implemented the sales/ marketing plan and updated status order Excel spreadsheets

Expedited the flow of sales and purchase orders utilizing Microsoft Dynamics AX

Proactively contacted vendors/ suppliers to obtain submittals and verified the progress as required by the project expediting plan

Coordinated drop shipments and reviewed and verified invoices

02/08- 10/09 Marketing Response Representative- contract position-American Intercontinental University, Staffing Now, Hoffman Estates, IL

Analyzed information regarding consumers’ insights, the educational market, the competition, and the campaign’s effectiveness to measure the performance and support business decisions

Assisted in assessing the effectiveness of marketing and advertising of the communication programs and strategies

Easily adapted to new technologies with the ability to learn, generate, and develop reports to support the sales and marketing functions

03/05-03/07 Loss Mitigation Analyst II, AMC Mortgage Services, Schaumburg, IL

Demonstrated the ability to work in a high volume, faced paced environment by reviewing and analyzing complex mortgage loan applications

Assessed alternatives to foreclosure utilizing negotiation practices such as short sales and loan modifications

Determined the analytical approach to looking at new initiatives

Interpreted data, formulated reports, and forbearance plans by making recommendations based upon research findings

03/02-12/02 Client Relations Account Coordinator, Sprint Nextel Communications, Temple, TX

Researched and rectified consumer’s concerns through billing research and account modifications

Interfaced with the Sales and Consumer Operations departments to resolve consumer’s account and product issues

Educated and offered products/ services that would most benefit the consumer utilizing sales and marketing strategies

Established statistical formats and reports for trend analysis

Obtained monthly incentive quotas through retention sales of the consumer base

10/94-03/97 Floor Supervisor/ Sales Associate, Foot Locker Inc, Killeen, TX

Researched purchasing trends in the industry along with negotiating vendor pricing

Demonstrated leadership skills including recruiting, training, and coaching of new candidates

Controlled product layout and design and POP displays for the advertising of new merchandise

Handled inventory audits, shipments, stocking, and payroll, and created sales performance analysis

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