MBA Business Professional

Oliver Pan

E-mail: actguh@r.postjobfree.com

Tel: 352-***-****

OBJECTIVE

Seeking for the opportunity to work with an industry leader that will benefit from my independent professional background and extensive business knowledge, involving Client Services, Financial Management, Sales, Marketing, Public Relations, and International Business within the industry to increase profitability, growth, and meet the company’s goals.

QUALIFICATIONS AND BACKGROUND

Multilingual business professional in Mandarin Chinese, Spanish, English, and French with over 15 years of combined progressive experience in areas of management including, finance, marketing, sales, retail sales, customer service, and operations. Additionally, I was a business entrepreneur of food service for 3 years and had managed a group of 50 employees.

PROFESSIONAL EXPERIENCE

Jasper Wireless, Santa Clara, CA 95054 05/2014 – 12/2015

Asian Pacific and Latin America Client Care Manager

Directed and controlled the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints. Coordinated business operations, provided product training to customers, discussed technical aspects about products and participated in marketing campaigns.

Developed procedures, established standards and tracked performance to ensure that support delivery occurred timely. Worked with logistics, transportation, sales, and other departments for coordination purposes for Asian Pacific and Latin American regions.

Western Union, Englewood, CO 80122 2010 - 2014

Global Business Development Manager

Developed global marketing plan and attended training conferences overseas.

Reviewed international customers’ information and documentation related to services and products in compliance with WU policies.

Investigated unresolved customer grievances for solutions.

Resolved customers’ issues by offering refunds, credits, account adjustments, or contract terminations.

DHL Global Logistics, San Jose, CA 95132 2007 - 2009

Business Compliance Analyst

Examined relevant information and complaints to assess logistic and cost issues and tracking shipments and handling logistic methods.

Assisted both of external customer and internal DHL on Insurance Claims and Investigations.

Re-implemented new plans on improving service level, customer satisfaction, and cost-effective procedures.

Hewlett-Packard, Palo Alto, CA 94304 2004 - 2006

Global Mission Critical Manager

Provided technical support on servers’ installations and configurations worldwide.

Tested software or hardware failures using HP Bug Tracking System, and dispatched technicians or developers to the site for timely critical repair.

Monitored and documented software and hardware performance to ensure problem-free operations.

Toronto Dominion Bank, Vancouver, BC 2001 - 2003

Banking Business Analyst

Led technical, financial, and business teams to create client eccentric projects with extreme accuracy on time requirements, budgets, and results delivery.

Prepared documentation and requirement statements based on internal and external resources and specifications to map project resources, objectives, schedules, and task dependencies.

Closely monitored the client’s account performance in developing marketing strategies for up-sale, after-sale marketing, and offering financial recommendations on new projects.

Merrill Lynch, Oakland, CA 94607 1995 - 1999

Capital Investment Marketing Associate

Successfully established mutual relationship with investor companies in multi-region territory.

Foraged new accounts constantly resulting in an increment of 25% of investment assignments in a 12 month period.

Managed over 180 Asian targeted accounts within diverse industries and portfolios which produced and expanded investment fro 5 million to 8 million extra in 3 year period.

Developed Asian focused Marketing Campaigns and assisted in Trade Shows to support emerging Asian markets and promoted minority entrepreneur accounts.

EDUCATION AND ADVANCED TRAINING

University of British Columbia, Vancouver, BC. CAN 2002

EMBA in Internet Marketing and E-Business

Golden Gate University, San Francisco, CA, USA 1999

MBA in International Business and Global Marketing

National University, San Diego, CA, USA 1997

BBA in Business Management and Marketing

Sacramento City College, Sacramento, CA, USA 1995

AA in Communications

University of California-Davis, CA, USA 1993

Certificates in Business Communications

Advanced Training in: Mandarin Chinese, Spanish, English, French and with International Exposure. Communication, Word, Access, Excel, Power Point, Internet, Project, and E-Business

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