Robert Power

** ******* *****

Brampton, ON L*X *Z5

Home phone 416-***-****

Profile: A hands-on, hardworking individual that is highly motivated, driven, persistent and independent with extensive experience in the customer relations industry. Passes excellent problem solving and planning skills with the ability to motivate fellow team members in providing outstanding quality customer service. Excellent knowledge of Occupational Health and Safety Act, Employment Standards Act and all applicable Labour Legislation.

COMPUTER SKILLS & CERTIFICATES

Proficient in MS Office (Word, Excel, Outlook and Power Point) and Internet Explorer Worked with NDS operating systems for Wajax Industries Window programs and Telnet system for Stericycle Inc. POS systems and Cash register operations

Computer programs, GEMA, combine, PMS (As400 based), Chase, IBS, GOP, HIC etc.. Certified counter balance forklift driver

Transfer of Dangerous Goods Certificate

First Aid Certificate, St. John’s Ambulance Course Education

O.S.S.D Monsignor Percy Johnson Secondary School

1996-1998 Humber College, Business Administration

1998-2001 Senaca@York, Information Technology Networking Employment

11/ 2009 to 10/ 2015 Operation Supervisor, Stericycle Inc., Brampton On.

- Supervise the operations of two shifts of Hazardous/ non specialty waste

- Completion of Federal manifests and internal combination bills

- Computerized tracking of products in and outside of Canada

- Workplace health and safety requirements are met and take responsibility for the security of the building and stock

- Completion of required reports and strict adherence to Standard Operating Procedures

- Scheduling of employees, employee hours, tracking of employee hours and schedules in a unionized environment.

- Ensuring productivity targets are met and maintain computerized administration and automated storage and retrieval systems ( production lines, kaizen, proper storage of goods)

- Employee performance appraisals and recommendations for increases or promotions

- Scheduling and supervision of temporary staff

- Co-ordination of contractors

- Meet scheduled project timelines and budgeted objectives

- General operations of the warehouse ( briefing team leads, communicating other departments)

- Producing regular reports and statistics on a daily, weekly and monthly basis 4/2006 to 10/ 2009 Store Manager, Goodwill Industries, Toronto On.

- Managed all day-to-day operations of a large retail outlet, including bank deposits and other banking, shipping and receiving, overseeing stock distribution and rotation, appraising donated goods for pricing.

- Responsible for opening and closing procedures

- Hired and trained sales staff, Supervised and scheduled Unionized staff of full and part time employees

- Completed monthly and annual budgeting process, including profit/ loss statements.

- Prepared daily, weekly and hourly status reports of production and sales.

- Introduced Kaizen into our production and sales floor

- Health and safety completion Part 1, management certified member of the Joint Health and Safety Committee

- Various Human resources functions of coaching and counselling of employees

- Managed a REACH program which was destined to assist marginalized workers ( new immigrants), people out of the work force for a period of time, Ontario work recipients) getting back into the work force or new to Canadian work forces, successfully graduated 7 REACH employees into full time positions.

- Managed a new test project whereby local youth were given part-time summer employment. This project was so successful Goodwill continues the initiative, hiring more youth to work in more Goodwill stores throughout Ontario. 05/2002 to 8/ 2009 Service Administrator, Wajax Industries, Mississauga On.

- Report to the Service of Operations Manager

- Responsible for Hiring, coaching, developing, and directing a team of 22 service personnel focusing on the importance of customer service.

- Responsible for all data entry reports, customer work quotations for both on road and off road service

- Generate monthly profit/ loss statements for the company

- Provide technical support for in-shop mechanics, road service mechanics and elite mechanics. Periodically assisted with Dispatch

- Coached staff to adhere to ISO, WHMIS, and OHSA guidelines and responsible for all quality assurances issues

- Act as liaison between clients and company to ensure high levels of customer service

- Develop maintenance cost reports for all clients

- Provide quotes for guaranteed maintenance of service vehicles for clients

- Investigate all work order discrepancies and reported back to Service Operations Manager with findings

- Responsible for after hour service to clients, parts department and mechanics References

Available upon request

Contact this candidate