Tiffanee Davis

***** ********* ****

Houston,Tx *7035

832-***-****

actgrv@r.postjobfree.com

OBJECTIVE

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. As a duly qualified customer service representative or receptionist I would like to bring my positive, upbeat, hard-working and overall friendly attitude to an office environment. I want to work somewhere that has the ability to excel.

EXPERIENCE

Receptionist, European Wax Center; Houston, Texas February 2015 - Present As a GS/Receptionist I am responsible for upholding the Ultimate Wax Experience all times. I open and close the location, Manage the flow of guest in and out of the location, manage the reservation book, file, copy, and scan. I check guest in and out location, educate the guest on EWC programs, offers and promotions, and ensuring the register is accurate at all times. Making, Canceling and Removing reservations. Customer Service Rep., Aetna; Houston, Tx November 2013 -December 2014 Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and plan sponsors. Explains member's rights and responsibilities in accordance with contract. Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/ provider) via target system. Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues. Responds to requests received from Aetna's Law Document Center regarding litigation; lawsuits. Handles extensive file review requests. Assists in preparation of complaint trend reports. Assists in compiling claim data for customer audits. Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals. Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management . Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary. Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received. Customer Service Rep, Marriott Reservation Center ; Omaha, Ne December 2011- April 2012

Research and resolve guest concerns/problems related to reservations, rates, Hotels, billing issues etc. in a timely manner. Follow escalation procedures that have been set in place by Marriott. respond to issues via telephone letter correspondence and fax. Upsell amenities and Suites. Educate on different types of hotels that Marriott offers.

Customer Service Rep, West Corporations; Omaha, Ne May 2011-August 2011 My primary focus at this job was to retain customers who called in to cancel their SiriusXM satellite radio subscription's. I also was responsible for correcting and adjusting any billing problems or errors the customer faced. Clerk, QuikTrip; Omaha, Nebraska March 2008-May 2010 I was responsible for maintaining a steady store flow. I had to check customers in and out. Handle Cash, sell and distribute cigarettes, keep the store neat and tidy at all times. Stop and restock cooler's, candy, soda, beer, coffee machine and slush machines. Making package ice, mop sweep store and parking lot. Change the gas prices, pick up trash out and inside of the store, and also keep the pumps clean and his little trash as possible. EDUCATION

University of Nebraska at Lincoln; Lincoln, Nebraska BA of Communications, 2010-2011

University of Nebraska at Omaha; Omaha, Nebraska BA of Communications, 2011-2012

Omaha North High Magnet Center; Omaha,Nebraska High School Diploma Graduated May 20, 2010

SKILLS

45 WPM, Word, Excel, Powerpoint, Kronos, Millennium, 4+ years of customer service References

Jennifer Lathan, former coworker Aetna Team Lead

281-***-****

Danielle Ammons, former coworker Aetna

402-***-****

Nakia Lessley, former coworker West Corp

(402) -812-3097