Summary Certified IT professional with broad experience in related fields. Excellent hardware, software, and network troubleshooting skills. Adept at providing PC support and explaining technical concepts to end users

Experience

IT Contractor/Network Technician

2012 – 2015 Self-employed Ridgefield, CT

On-site commercial/residential technician representing reputable companies

Experience cabling/terminating copper and fiber

Installed / repaired networks, POS, DVR / surveillance, PBX, VoIP and security systems

Performed warranty repairs for Dell computers

IT Specialist

2010 – 2011 Turning Point Extended Care New Haven, CT

Developed remote backup solution for sensitive documents

Responsible for troubleshooting PC stations

Expedited office migration and network reconfiguration

Configured and maintained MS Exchange Server and supported mobile devices

Acquired and installed new PC’s and Server for entire network

Established database sync procedure between multiple users

Created photo gallery on website (XHTML, CSS, JS)

Integrated remote facilities via VPN

Machine Operator/Technical Support

2007 – 2009 Institute of Children’s Literature Redding, CT

Operated Pitney Bowes high volume machinery and Secap commercial printers

Assessed ongoing inventory of supplies for restocking

Assisted with daily processing of customer and marketing data

Typesetter

2001 – 2003 Westchester Book Danbury, CT

Formatted text in preparation for printing

Proficient with PENTA (similar to HTML) & Quark computer programs

Collaborated with editors and customer service department to fulfill client needs

Prepared final documents for publisher approval

Assisted the shipping and receiving department

Familiar with Linux operating system

Knowledgeable of all aspects of the publishing industry

Education

2010 – 2011 Gateway Community College New Haven, CT

Studied Networking Technologies and Web Design

Dean’s list for academic achievement

References

Professional: Al Samaras (203) 747- 5448

Former VP of Turning Point Extended Care, New Haven, CT

Currently Executive Director of Westport House, Westport, CT

Thomas Murphy 203-***-****

Former Connecticut Supervisor of LabCorp, Waterbury, CT

Personal: James Fitzgerald 561-***-****

Team Lead at TMS Health, Boca Raton, FL

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