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Active Directory Customer Service

Location:
Dallas, TX
Posted:
February 09, 2016

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Resume:

MATT BOLDING

**** *. **** * ***, Tulsa, OK *****

918-***-****

SUMMARY

More than 17 years of deployment, design, planning, and implementation of Servers and Desktops including standardization, virtualization and deployment using Active Directory and SMS/SCCM as well as Application Deployment via SCCM always focusing on Customer Service.

SKILLS

SCCM 2007 and 2012 R2

MS Server 2003, 2008 R2, 2012 R2 both physical and virtual

Vmware and Vmware Turbo

Hyper-V

Active Directory

MS Office 2007, 2010, 2013

MS Office 365 Deployment and Support

MS Azure

Windows XP, 7, 8

MS Deployment Toolkits 2010 and 2012

Exchange Administration

WSUS/Patch Management

Backup, Avamar and CommVault

WORK EXPERIENCE

January 2016 – Present

Union Public Schools – Tulsa, OK

Technical Lead

Manage 6-12 grades on-site technicians

Assist with deployment of assets

Work with technicians to solve and level IV issues

Ensure proper staffing levels

Manage Projects

Apr. 2015 – June 2015

Cherokee Nation Business (Contract) – Tulsa, OK

Desktop Engineer

SCCM 2012 R2 Administrator/Architect

Deployment Architect

Created SCCM packages for operating system and application deployment

WSUS server and packaging software updates

Microsoft volume licensing center administrator

Sept. 2014 – Apr. 2015

T.D. Williamson Inc. – Tulsa, OK

System Administrator IV

SCCM/SCOM 2012 R2 Administrator/Architect and Server 2003, 2008R2, and 2012R2 Administration

oBuilt out standard images for servers

Built standard configurations for both Windows Server 2008 R2 and Server 2012 R2

All server standard platforms were in SCCM format, VMware format and Hyper-V formats

oBuilt out standard images for servers

Built standard configurations for both Windows 7 and Windows 8.1

All desktop standard platforms were in SCCM format, VMware format and Hyper-V formats

oSetup SCOM alerts for account changes in Active Directory as well as some server changes

Active Directory Cleanup

oUsed powershell scripts to determine date of account created and last modified

oUsed powershell to determine rights and type of accounts, i.e. level of domain access

oUsed Active Directory Group Policy Services to determine what group policy was applied to what container and went through line by line the settings for accounts, desktops and servers

oCompiled these into an Excel report to management to determine cleanup efforts

oBegan deleting accounts and reorganizing based on my recommendations and management approvals.

Vmware and Vmware Turbo Administrationand cleanup up physical Resources

oBuild Server templates, deploy servers both via template and SCCM

oBuild Desktop templates, deploy virtual desktops via templates and SCCM

oUsed Turbo to monitor and allocate resources based on physical server loads cleaning up the environment to run more efficiently and use resources more efficiently

oMoved Virtual Servers from one physical server to another based on need and load reports from Vmware.

Hyper-V

oBuilt out Hyper-V servers for project to determine cost and effectiveness against Vmware

oMaintained Hyper-V environment and worked with customer needs for proper testing

Train operations teams for global support

Set all global standards and negotiate vendor pricing for all end user computing devices

Exhange Administration up to Office 365 and Azure

Office 365 Administrator

oAdministered the Office 365 licensing portal

oSetup Azure Dirsync with our Active Directory for Office 365

oSetup and packaged the bits for delivering the product via SCCM

Microsoft volume licensing center administrator

oUsed SCCM to run reports for Microsoft’s true-up agreement

oDownloaded and made available for certain customers per management or project initiative and Microsoft Product ISO images.

VSphere Administrator

Avamar Backup

WSUS Server and packaging updates

Active Directory Administrator

July 2013 – Sept. 2014

Hertz – Tulsa, OK

SCCM Administrator/Deployment

Primary responsibilities include desktop image development and deployment and SCCM Administration

Architected the SCCM solution for all devices in the environment

SCCM application creation and deployment

Vmware Administration

oSetup Virtual Desktops, Windows 7 and Windows 8.1

Deployed by template and SCCM

oSetup Virtual Server 2012R2, 2008R2 and

Deployed by template and SCCM

Hyper-V administration

oSetup hyper-V test lab

oGot requirements and allowed end users as well as server admins to try different configurations to determine how the business wanted to utilize

Oct. 2006 – July 2013

HP – Tulsa, OK

Technical Services Representative IV

Desktop image development and deployment

Exchange Administration end was Exchange 2013 on a 2012 R2 platform

Created most of the Active Directory structure including Group Policies, both for accounts and computers

Upgraded from Ghost to Microsoft Deployment Toolkits

Created SMS/SCCM processes for software for both software packages and Operating System Deployment images

Vmware administration

oSetup and monitored virtual Servers

Cleaned up and moved data from virtuals to physical based on performance

oSetup and Administered virtual desktops

Assisted in cleanup of both Servers and Desktops when Dollar and Thrifty merged their back office IT structure.

oRecommended hardware and did analysis of current server and desktop hardware

Commvault was the vendor and we used their backup for server only

Sept. 1999 – Oct. 2006

Dollar Thrifty Automotive Group – Tulsa, OK

Sr. Desktop Technician

Design and deploy desktop hardware and software

Troubleshoot software/hardware after deployment

Design and deployment of Computer Associates Anti-virus Product eTrust

May 1997 – Sept. 1999

Commercial Financial Services – Tulsa, OK

PC Support Technician

Provided desktop support troubleshooting via desktop ticketing system

Repaired component level hardware as well

Began in protective services (bodyguard)

EDUCATION

1990 – 1997

Northeastern State University

B.S. Criminal Justice with concentration in Law Enforcement

Tahlequah, OK



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