Customer Service Manager
Resume:
Tracie Lee
Kansas City, KS 66106
actgpi@r.postjobfree.com
Skills:
Typing 55 wpm, ten key 8139 ksph.
Multi-line phone system, fax, copy, filing.
Data entry, transcription, dictation, document preparation.
Strong Customer Service and problem solving skills
A/P, A/R support, medical and Rx claims processing.
Proficient in versions of Microsoft Office Suites, Fax Ware, Inventory management, Internet.
Strong verbal and written communication skills.
Self starter with a positive team attitude.
Work History
3/11 - 9/15 CVS Caremark Specialty Lenexa, KS
Pharmacy Services Representative
l Patient enrollment/BV/PA and Appeals
l Account maintenance on hub referred and special authorization drugs
l Processes and quality training for new hires
l POC for alternate OS on COE drugs shipping from other branches
l Responsible for roll out education on new drug therapy launches
l REMS/HIV/HEPC/Transplant
10/03 - 05/11 Dorsky Enterprises Overland Park, KS
Property Manager/PT
l Prepare lease and rental agreements for lessees and collect specified rents and inbounds.
l Arrange for alterations, maintenance, and upkeep and reconditioning of property.
l Purchase supplies and equipment for use on leased properties.
l Identify problems, diagnose causes, and determine corrective actions.
l Make ready and inspection.
10/10 - 01/11 Nations Lending Services Lenexa, KS
Funding
l Preparand secure funding conditions/documents for lenders and brokers.
l Contact borrowers to obtain missing loan documents and signatures.
l Analyze and problem solve files not funding and take corrective actions.
l Assist with pre-closing, post closing and closing
Certifications:
Legal Office Administration
HIPAA Certified
K-9 Obedience
Contact this candidate