Alicia B. Espinal

**** ****** *****

Alpharetta, GA. 30005

770-***-**** (cell)

actgou@r.postjobfree.com

Employment History:

MDSi Inc.

Customer / Sales Support

February 23, 2015 – December 31, 2015

Processed customer orders

Processed RMA’s (Return Material Authorizations) through Cisco and Brocade

Created and processed purchase orders for approval through ALM

Procured equipment to fulfill customer orders

Worked with logistics to manage inbound and outbound shipments to the customer

Provided proactive communication of order status with internal and external customers

Adecco Staffing – Recruitment Center of Excellence

Recruiter - Delaware Valley Region

July 2014 – February 2015

Interacted with branch recruiters within the Delaware Valley Region to assist in recruitment

Attended weekly meetings with the Regional Operations Manager and Branch

Recruiters to discuss projects and recruitment strategies to attract qualified applicants.

Created campaigns for recruitment, including job postings to various sites.

Recruited candidates through job boards and on-line social networking.

Contacted applicants to conduct prescreening activities

Administered Prove It assessments and reviewed results with applicants

Administered US Verify onboarding packets

Schedule applicant interviews with branch offices.

Tracked and followed up with candidates

View Point Health (Formerly GRN Community Service Board)

Recruiter

August 2005 – July 2014

•Provided quality customer service to internal and/or external customers.

•Acted as the liaison between managers and temporary staffing agencies to provide medical, clerical and technical staff, when requested.

•Met with hiring supervisors and managers to assess their staffing needs and requirements; job description, degree/licensure and experience required.

•Submitted job postings to the State of Georgia website, Careers.ga.gov. Careerbuilder.com and Nursing/Social Work publications/websites.

•Identified and screened qualified candidates for positions in current recruitment.

•Evaluated applicant qualifications; verified State of Georgia licensure, background checks, drug screens, Official College Transcripts, Medicare/Medicaid provider information, DEA number, motor vehicle requests and other state required forms.

•Processed and reviewed all hiring requests, to ensure that the entire hiring packet was in compliance with the regulations of the organization, as well as the state.

•Submitted applicant hiring requests for approval and coordinated the appointment process.

•Performed general clerical duties, such as maintaining files, completing reports, answering phones and performing limited typing or related duties.

State Farm Insurance Company

Claims Processor / Adjuster

June 2004 to August 2005

• Received new auto claims to set up for handling.

• Contacted the insured and claimant to learn the facts of the accident.

• Reviewed, processed and settled routine auto property damage claims.

• Referred claims beyond my scope of authority to the appropriate department for handling.

• Applied knowledge of state laws and regulations pertaining to the insurance industry to each claim reviewed.

• Continuously learned terminology regarding auto parts, auto-body repair, medical procedures and anatomical terminology.

• Offered the best customer service to all parties involved in an accident.

Alfred Karcher, Inc.

Account Representative – Customer / Sales Support

February 2003 to September 2003

• Built relationships and improved communications with the customer.

• Handled incoming calls from retail accounts and agencies.

• Processed customer purchase orders.

• Coordinated customer shipments with manufacturing and shipping departments.

• Processed customer returns and warranty replacement items.

• Maintained Excel spreadsheet to track sales for end of month reporting.

• Support of outside sales.

Randstad North America

Agent

October 2000 to February 2003

• Established and grew the database of qualified candidates for temporary, temporary-to-hire and direct hire placement.

• Interviewed, evaluated, marketed and placed applicants into temporary, temporary-to-hire, and direct hire positions.

• Maintained and improved existing client relationships to ensure future growth.

• Interacted with the team of agents within the entire Atlanta region to fill all open job orders.

• Processed payroll for employees.

The Sterling Group

Leasing/Renewal Consultant

September 1998 to October 2000

• Marketed the property to the community.

• Data entry of all applications.

• Rented apartments and renewed leases.

• Processed rental applications for approval.

• Prepared lease and renewal agreements.

• Assisted and satisfied all resident concerns.

Education:

• Gwinnett Technical Institute

• Dekalb Community College

• Dunwoody High School

Special Skills:

• Enthusiastic and energetic when communicating and working with others

• Hard worker with outstanding organizational skills.

• Very competitive and team oriented.

• Working knowledge of Microsoft Word, Excel and Outlook.

• Team spirited and work cooperatively with others to achieve goals.

•Display a high level of effort and commitment to performing and completing assigned tasks

•Demonstrate trustworthiness and responsible behavior.

Contact this candidate