K.V.V.S.VARAPRASAD Email id: actgnq@r.postjobfree.com

Mobile: 913-***-****

Professional Synopsis:

3.5 Years of experience as an Assistant Manager/ Business Analyst in Banking Industry and 4.5 years of experience in core Banking operations.

Highly skilled in transforming business needs into techno-functional requirements for IT Implementations.

Have wide knowledge in Business Analytics and Reporting Tools.

Have knowledge in Project Management concepts, Water fall and Agile Methodology

Experienced in Preparation of Flow charts.

Sound knowledge on UML and Activity diagrams.

Sound knowledge in end-to-end Software Development Life cycle (SDLC) with expertise in requirement management & tracking

Experience in creating different documents like BRDs, FRDs and Use case diagrams.

Have extensive experience and thorough understanding of International Banking Operations, Retail Banking Operations and Payments (SWIFT, NEFT and RTGS).

Possessing a huge range of abilities from providing support and leadership to junior staff right through to being able to successfully complete the volumes within time.

Comprehensive understanding of industry and regulatory laws and regulations.

Having Experience in Core Banking Operations, KYC and Anti Money Laundering.

Have excellent communication and interpersonal skills.

Experience Summary:

Working as an Assistant Manager / Business Analyst in ICICI BANK (NRI, UKIO, BIO and CBPPC) from Jan 2008 - Till Date.

Worked as an Admin-Assistant and Accountant in INDIAN RED CROSS SOCIETY from Nov, 2003 to Sep. 2007)

Worked as an Audit Assistant at K.Krishna Kumar in Kakinada from July 1999 to September 2003.

Professional Strengths

Leadership Competency:

Training and People Management, Adaptability, Analytical ability, Negotiation skills

Functional Competency:

Retail Banking operations, Anti Money Laundering and KYC, International Banking operations, Process Improvements and Enhancements, Transaction Monitoring, Customer Relationship Management, Remittances and Transactions(Swift), Automations and Migrations.

Technical Competency:

BA TOOLS : MS-Office, Visio, UML, Knowledge of SDLC, Axure

Finacle 7.4 and 10, FCRM, SWIFT, Knowledge on SQL and SAP FI/CO.

Highlights:

Received appreciation from management for excellent customer service and project implementation.

Received Best Checker Award that is given to an efficient employee in the team. 13 times received in my 7.9 years of experience.

Received Customer Samrat Award 8 times in my 7.9 years of experience.

Achieved “CIOG Ratna” Award for 3 times for initiating and successfully completion of Projects

Achieved “Best Performer-2012” for maintain Quality in processing

Received four times Appreciation Certification mail from Head of CIOG on my Centum Score in Banking Knowledge Test in whole bank

Received Appreciation for finding bugs in applications, it sourced to a Major project. I would be major part for prestigious projects and successfully completed.

Good in I-Lab for every year.

Initiated in Reduction of Turn Around time in processing Customer request which indirectly improved customer satisfaction level by way of increase in Focus scores

Project Experience:

Straight through Processing (STP): This section of project involved designing a system to reduce manual intervention in day to day banking processes and Enhancements to the existing banking applications to provide more quality and reduce the customer Complaints and escalations. The following were different projects delivered under this category.

Title: Building of Roses (Retail Outward Services Expert System): Designed a STP application to reduce the NSTP and to improve the knowledge on process for branch people and new joiners.

Title: Auto Swift if amount is less than 10000 units: Removed link between Finacle and Swift to reduce the manual intervention in the system.

Title: Automation of Outward Remittance (103): Designed a application for the users to reduce the manual intervention in the system and save the man-hours.

Title: Automation of ACU’s 202 (Asian Clearing Unit): Designed a Tool for the users to reduce the manual intervention in the system.

Title: Automation of Supreme (103): Designed a Tool for the users to reduce the manual intervention in the system.

Title: Automation of Fixed Deposits: Designed a Tool for the users to reduce the manual intervention in the system.

Title: Interest Payments: Made changes in Finacle for interest payments and principle payments to reduce the man hours and improve the quality.

Title: Fx-Online (Credence) linked with Omni flow: Designed a system for Users to simplify the process and reduce the man-hours and user errors.

Title: Standardization of unwanted Reverts in Service requests: Removed unwanted Auto reverts in Finacle customer relationship management system to improve the quality in customer service.

Title: System Control to restrict Nomination for Savings accounts: Made changes in Finacle Application for updating of Nominee details for different geographies.

Title: Debit freeze removal option in HACM: Made changes in Finacle application to auto remove the debit freeze without manual intervention.

Title: Made Savings account is mandatory for all Fixed deposit holders in UK: Done modifications in Finacle application to savings accounts is mandatory to reduce the errors and improve the customer satisfaction and quality of work.

Responsibilities as a Business Analyst:

Study the existing system to understand the Process.

Gather feedback from end users at branch level and operations level about the functionality of the Application

Within various departments.

Analyzed, designed, formulated functional specs and guided the development of entire report generation process.

Involved in conducting brainstorming sessions to gather new requirements.

Prepare the BRD document and explained the process to the management and the development company.

Performed functional testing of the project and coordination for UAT.

Coordinating with business teams regarding process improvements and process transactions.

Responsibilities as a Assistant Manager:

Handling a Team

Measurement of the process

Customer Retention by CR & SR analysis to reduce customer complaints

Adherence to the Compliance guidelines and expertise in following norms of KYC and AML(Know Your Customer)

Document scrutiny and opening of Accounts (Savings A/c. Current A/c, Term Deposits, Fixed Deposits etc.,)

Adhering to the Know Your Customer & Anti Money Laundering norms as per Financial Services Authority (UK) and Bahrain.

Executing customer requests through Finacle and FCRM.

Coordinate and provide solutions to the Quality service team to reduce the errors and improve the quality.

Expertise in FCRM and dealing customer complaints.

Transactions (Financial & Non Financial)

Experienced in NRI Transactions, UK India operations and Bahrain India operations.

Conducting periodic reviews with associates and the team (monthly, quarterly and annually) as part of performance appraisal policy.

Managing staff productivity and giving guidance on improving the same in conjunction

Motivate team members for better performance in a challenging operations working around the year..

Training, Leading and monitoring the performance of Team Members to ensure efficiency in process, Operations and meeting of Individual and Group Targets.

Praise team members and creates a positive working environment.

Review of process notes on a quarterly basis so as to include any new developments.

Conducting Weekly and Monthly meetings with Team Members to discuss about Updates and Feed Back on Errors Committed

Reviewing International Operations Reports, Ensure compliance with Banking rules, Regulations & Procedures

Supervising operations related to audit, compliance and its related along with the team for achievement of ‘Double Green’ rating.

Actively participated in LEAN project for better resource utilization and reduction of wastage.

Handling of customer complaints and senior management escalations.

Analyzing requirements of clients & suggesting suitable services / solutions for their Account Opening, Investment and Remittance Queries.

QUALIFICATIONS: M.COM. From ANDHRA UNIVERSITY

B.Com from ANDHRA UNIVERSITY

Personal Details:

Date of Birth: 14.08.1977

Passport: Yes

KVVS VARAPRASAD

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