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Software Customer Service

Location:
Somonauk, IL
Posted:
February 09, 2016

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Resume:

PETER HEINICKE

*** ****** * ******, ** *****

630-***-**** t actgm8@r.postjobfree.com

Business Systems & Software Consultant

A seasoned and professional Business Owner, Executive, Business Systems and Software Consultant with extensive experience in the accounting software industry. Skilled in software engineering and project management. Broad expertise in Accounting, Accounting Software, Software Engineering, Programming, and Database Development. Significant and documented history of success in high level customer service, business IT implementation and training, as well as executive leadership. Adept at high-impact presentations, mediation and negotiations, customer relationships, and identifying, creating and implementing technology solutions.

CORE COMPETENCIES

Executive Leadership t Accounting Software t Customer Relationship t Program Management t

Team Management t Solutions Advice t Cost Reduction t Resource Management t Project Management t Database Management t Presentations t Negotiations t Network Security t

Strategic Decision Making t Entrepreneurship t Service Delivery t Communication t

Staff Recruitment and Training t Opportunity Identification t Subcontractor Management t Account Leadership t Business Intelligence t Operations Analysis

EXPERIENCES AND ACHIEVEMENTS

PRECISION COMPUTER METHODS, Elburn, IL 1979 - Present

PC Methods is an IT, Accounting/ERP system consultancy.

Chief Executive Officer/Principal

Led and owned a Chicagoland-based IT, Accounting/ERP system consultancy specializing in Sage 300, Sage Pro, and Sage 50, with a particular focus on software engineering and project management. About 60% of software projects were various FoxPro-based accounting systems applications, about 35% were C-based Unix API projects, and 5% were microprocessor development projects in assembler. Work with clients to identify IT/software needs, design and execute implementation plans, and train staff on software’s use. Services include: cloud-based and local backup, Sage Pro Consulting, FoxPro Database Programming, Training, IT Support, Database Repair, EDI Support, Custom Database Programming, Business Information Systems, Web Security, Right Sizing, E-Mail Spam Filter, Network Security, and HR Automation. Handle all business functions, including corporate planning, budgets, sales management, and marketing.

Specialized expertise in:

Accounting

tAccount charting, bank receipts, sanity checks on balance sheets, cash flow analysis, profitability analysis, reclass problems.

tActed as treasurer for for-profit and non-profit organizations ranging from small budgets to $500,000/annual revenues.

tSet up corporations and 501C(3) organizations, handled various payroll and tax forms.

Accounting Software

tFamiliar with Sage ERP Migrator, 3 different EDI packages that work with Sage 300, Sage Pro, and QuickBooks.

tExpertise in PrintBoss, F9, business analytics, and Sage CRM.

tFamiliarity with crystal reports and Sage FAS fixed assets software.

Software Engineering

tFamiliarity with a wide variety of software engineering tools for packaging and installing software.

tUtilize Pert and CP/M and Microsoft Project to support various software development projects.

tUsed end user interviews, old system review, design spec and functional spec system to create usable, complicated systems from scratch.

Programming

tFamiliarity with a wide variety of software engineering tools for packaging and installing software.

Database

tDeveloped schemas and complete databases from conception to implementation.

tRepaired FoxPro, SQL, Pervasive tables for Sage Pro and Sage 300.

Key Achievements:

tSuccessfully managed 100+ software development and software implementation projects and budgets ranging in size from $3,000 to $150,000+.

tOversee and manage the operations and upgrades of ERP systems for approximately 10 companies ranging from $3 million to $70 million per year.

tLead software development teams ranging in size from 1 to 5 staff, with additional contributions from 5 to 10 individuals (not software developers).

tSuccessfully spearheaded overseas and local project outsourcing programs.

tConverted a client’s operations from 50% ecommerce from QuickBooks to Sage 300, cutting web-order interface from about 15 man hours per day to about 5 minutes via automation.

tIncreased website traffic for internal development site to 1,700 hits/months using white hate SEO techniques.

tSuccessfully wrote encryption program to secure documents, ported financial real-time price quote system from Unix to VMS, and helped design and build a real-time data acquisition network protocol.

tRecognized as being one of the Top 3 SBT resellers in the Chicago area.

EDUCATION & CERTIFICATIONS

Master of Science, Computer Science, Illinois Institute of Technology, Chicago, IL

Master of Art, Physics, Princeton University, Princeton, NJ

Master of Art, Mathematics, Washington University, St. Louis, MO

Bachelor of Art (Magna cum Laude), Mathematics & Physics, Washington University, St. Louis, MO

Certified: A+, Sage Pro, Sage 300, Sage CRM

TECHNICAL EXPERTISE

Sage 300, Pro, FAS, CRM t Java t C# t SQL Queries t Pascal t Novell t VAX/VMS

Crystal Reports t SQL Server t FoxPro t Pervasive t MySQL t Fortran t SunOS t AIX

Unix API t QuickBooks t Microsoft Project t SEO t assembler.HTML t HP/UX t ULTRIX

VMS t A+ t PrintBoss t Pert t CP/M t FoxPro t C++



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