Sparkle Green

**** ** *** * *** ***

Dickinson, Tx 77539

actglb@r.postjobfree.com

409-***-****

OBJECTIVE

Exceptionally trained Entry Level Receptionist with a superb work ethic and Customer Service Skill Set. Providing outstanding Administration Support with great ability to handle a high volume of simultaneous clerical office tasks with the highest degree of professionalism and accuracy.

SUMMARY OF QUALIFICATIONS

14yrs Customer Service Experience/ 9yrs Front Office Experience

Acknowledgeable in all Microsoft Applications (Excel, Word, PowerPoint)

Superior Typing and Data Entry abilities

Detailed understanding and experience of Front Desk Operations

Excellent attention to detail

Outstanding verbal and written communication skills

Great telephone etiquette and in-person skills

Strong and Stable Work History

Well versed in managing multiple phone line system and routing call to appropriate department

Great decision- making ability, ability to multi-task and Time Management skills

Ability to work great under pressure

PROFESSIONAL EXPERIENCE

Aug 2014-Present

Quality Inn & Suites Hotel- Houston, TX 77037

Front Office Manager

Greets all customers and resolves guest problems quickly, efficiently and courteously

Hire & Train all Front Desk personnel

Weekly scheduling of all Front Desk personnel

Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and other departments.

Handles and directs all incomings calls to proper department

Responsible for daily cash intake and bank deposits

Performs all Clerical Duties

Mar 2013- Mar 2014

Hilton Houston Post Oak Hotel- Houston, TX 77056

Front Office Agent

Achieved 80% and above on Hilton’s Guest Satisfaction And Loyalty Tracking Program (S.A.L.T.)

Achieved AAA Four Diamond Standards

General Clerical duties of a Front Office Agent including: Faxing, Filing, Bookkeeping, Copying, High Volume Phone Lines, Creating Spreadsheets

Greeted guests ensured all guest needs for adhered to promptly and efficiently

Ensured guests have a speedy, efficient and Informative Checkin/ Out process

Data Entry

April 2011- Mar 2013

Hilton Park Cities Hotel- Dallas, TX 75225

Front Office Agent

Creating General Guest Reservations

Received/ Sorted Incoming shipment and mail

Ensured accuracy and keep logs of daily reports from the various Hotel Departments

Recruiting Social Groups/ Creating Group contracts

Creating Spreadsheets

REFERENCES

**Sam Calderon- 281-***-**** / A.J. Muttilib- 832-***-****

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