Jack P. Robbins, PHR

**** ********* ****** ****, *********, NC 28277 602-***-**** actgl0@r.postjobfree.com

SENIOR HUMAN RESOURCES PROFESSIONAL

High impact, Senior Human Resource Professional with over 17+ years' diverse and comprehensive experience. Decisive and proven results-focused leader with a solid performance and track record in creating and establishing programs that turnaround employee morale and productivity, improve client satisfaction, increase revenues, and reduce costs. Strong communication, influencing, negotiation and problem solving skills in multi-cultural, diverse domestic and international environments. Superior industry knowledge and established best practices along with an innate ability to be an effective change agent engaging people with a strategic,

client-facing, consultative leadership style.

Global Human Resource Management

HR Service Centers & Benefits Administration

Payroll & Policy, Interpretation & Employee Relations

Recruiting, Interviewing & Workforce Planning

Succession-Talent & Performance Management

Training Management

Global Training, Development & Delivery Organizational Development

Team Building & Motivation

Team Leadership & Quality Improvement

Operations Management

Call Center Management & Budget Forecasting Planning, Quality & Metric Management

Operational Streamlining & Policy Development

Process Reengineering & Business Analysis Auditing

Human Resource Consulting

Strategic Planning & Project Management

Technical Support, HRBPO & Client Relations Negotiations & Change Management

Start-up Facilitation & Process Improvement

Professional Experience

FirstService Residential, Scottsdale, AZ 2014-2015

Director of Human Resources

Member of the leadership team supporting all aspects of HR for 2 divisions of the company including recruiting,

benefits, payroll, employee relations, performance management, training, leave administration – FMLA,

workers compensation/safety and culture.

Reduced attrition by 15% and improved morale through the development of effective employee programs including a revised on-boarding program with a mentor component.

Enhanced employee satisfaction with an increase of 12% as a result of successfully managing employee relation issues. Increased leadership communications and interactions enhancing positive culture.

Perceptis, Phoenix, AZ 2014-2014

Director of Human Resources

Directed and managed overall company human resources in a strategic and tactical manner handling recruiting, employee relations, benefits, payroll, compensation, performance management, succession planning,

executive coaching, and HR administration for multiple locations.

Enhanced policies and procedures helping streamline HR processing by 32%.

Increased communications to help team operate more effectively.

Successfully hired both exempt and non-exempt applicants exceeding targets by 13%.

Managed and deployed benefits open enrollment for new plan year-off cycle with 99% satisfaction.

Formed plan to reduce workforce and transfer operations to new owner on-time and on-budget.

AAA-ACP Services, Phoenix, AZ 2012-2014

Regional Human Resource Manager

Supported multiple locations in the Western Region in all areas of human resource management with overall management of HR Service Centers of excellence.

Optimized start-up division developing policies, procedures and call center people foundation.

Reduced employee relations issues by 14% while enhancing communications.

Successfully overhauled recruiting, performance management and retention saving $642,000.

AAR Airlift Group, Palm Bay, FL 2011-2012

Human Resource Manager

Managed overall human resource operations in all aspects of talent services which included recruiting,

on-boarding, training, employee relations, and HR administration for new start-up division.

Overhauled on-boarding and orientation for new hires creating company bond to values while increasing course evaluation scores by 34%.

Redesigned recruiting strategy reducing time to fill by 13% and cost structure by 24%.

Outlined process improvements in HR processing to enhance staff utilization by 1.5 FTE.

Implemented Taleo and Topgrading tools to hire and promote high performers.

Protocol Global Solutions, Merritt Island, FL 2009-2011

Senior Human Resource Business Partner

Directed overall human resource operations including benefits, recruiting, payroll, employee relations, compensation, performance management, HR administration/shared services, compensation, succession planning and strategy retention. Supported multiple shifts and a diverse population.

Developed new processes and automation that saved $167,000 a year in HR costs.

Created succession planning process and eliminated redundant positions with a savings of $478,000 a year. Reduced attrition from 14% to 5% resulting in a 6.7% drop in staffing costs.

Integrated HR strategies and programs across all business units with a satisfaction rating of 84%.

Convergys Inc. (formerly AT&T American Transtech), Jacksonville, FL 1990-2008

Senior Human Resource Manager

Implemented and oversaw HR training for 16 corporate clients in North and Latin-America. Managed HR team of 10 managers and supervised the design, development, and delivery of staff training in five locations to setup and run HR Service Centers with a budget of $5M. Broad responsibility in HR consulting, employee development, project management, operations, and competitive benchmarking. Collaborated with corporate executive teams to plan, direct, and deliver customized, strategic solutions, internally and externally managing all facets of HR Service Centers. Facilitated across the board organizational development programs and led large HRBPO client projects.

Spearheaded team to set up Budapest HR Service Center operations and completed project three months ahead of schedule and under budget by $300,000.

Implemented HR training and development for large client account in multiple HR Service Centers. Reduced costs to operations by $250,000 through automation and training activities.

Increased leadership team synergies by 68%, augmented employee satisfaction scores 10% by facilitating 30 management courses, and developed and deployed a soft-skill coaching program for supervisors.

Boosted diversity and dramatically improved communication at all levels through the development of programs across departments with a 24% increase in employee performance scores and culture change.

Human Resource Training Manager

Directed implementation of project for three clients. Managed four trainers, supervised training needs and analyses, and partnered with operations, client services, and external clients to ensure processes, policies, and training are maintained within the work stream. Identified training gaps and developed training policies, programs, and schedules.

Conducted instructional project analysis, job/task analysis, validation, and selection of training resulting in reduced on-boarding cost of $1000 per FTE.

Designed and implemented new operational methods and procedures/policies. This maximized efficiency and resulted in a reduction in the training period, and increased feedback scores of 30%.

Education & Professional Development

University of Maryland, College Park, MD

Bachelors of Science (BS) Business Management/Logistics & Project Management

Professional Human Resources (PHR), Six Sigma Greenbelt, Instructional Systems Design and Information Mapping, Project Management I & II, Organizational Effectiveness and Reengineering

Human Resources HRIS PeopleSoft, SAP, ADP, Ceridian; Taleo/Recruiting systems, Top-grading; Performance Analysis systems; Microsoft Word, Excel, PowerPoint, Project, Training, and Quality Applications

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