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Customer Service Manager

Location:
New York, NY
Posted:
February 09, 2016

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Resume:

JAIME PONCE

**** * **** ** ********, NY *****

718-***-****347-***-****

actgkz@r.postjobfree.com

SUMMARY

A challenge and rewarding position within a growing organization in the field of Business Management which will utilize my skills, experience and education

COMPUTER SKILLS

Languages

English/ Spanish

Software

MS Word, MS Excel

EXPERIENCE

11/2014- 10/2015

Store manager Istoregreen Selfstorage Brooklyn, NY

. In charge of maximizing rentals; hired and trained new employees in a fast pace environment.

Organized and adjusted inventory of store

Suggested reducing payroll expenses and properly allocation of employees.

10/2006- 11/2014

Store manager Rite Aid Brooklyn, NY

Prioritized customer service and obtained excess sales goals average 10% compared to last year’s

Reduced shrinkage from 3.7 to 1.8%

Responsible for P&L of store, payroll, scheduling and hiring, training, coaching and disciplining employees.

10/2005 –

10/2006 Store manager Joan’s Stores Staten Island

Restructured store operations: cleaned up, recovered, update planograms; obtained sales results over 5% compared to last year’s.

EDUCATION 2000 BACHELOR BUSINESS MANAGEMENT MONROE COLLEGE NEW YORK



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