VIBHAV MISHRA

Contact: +91-959*******

E-Mail: actgis@r.postjobfree.com

LinkedIn: https://in.linkedin.com/in/vibhav-mishra-a9277720

Job Objective

Seeking assignments in Business Analysis & Consulting, Database Administration and Project Management in Information Technology Sector

Profile Summary

A competent professional graduated as Masters in Information Systems with nearly six years of full time experience in Telecom, Banking/ATM Industry and Market-Data Analysis.

Skills include:

Managerial

IT Leadership Risk Assessment/Mitigation Team Leadership

Strategy Planning Management Consulting Business Excellence

Resource Analysis Team Coordination SDLC Follow-ups

Functional

Business Performance Analysis Data Warehousing Software Documentation

Database Administration Business Intelligence ERP Projects

Business Process Improvement Software Development Data Migration

Customer Support /Satisfaction Market Research Resource Optimisation

Career Highlights:

Gained expertise in Banking, Retail and Finance, Telecom sector.

Hands on experience in Database Administration as SQL Developer.

Proven skill set as project management, resource analyst, requirement gathering and coordination.

Proficient in analyzing and translating business requirements to technical requirements and architecture.

Proven abilities in comprehensive database management for customer records & their prospective business accounts.

Holds the distinction of managing single largest implementation team across the country and being part of one of largest ATM Roll out Project in India (AXIS Bank & Standard Charted Bank).

Have regular practice of writing software documentation & maintaining release notes

Exposure of working in SAP R/3 and IT Modules.

Skilled in structuring & shaping the client engagements and solving complex client challenges.

Possess strong problem solving, presentation and leadership skills.

Significant three years of consultancy experience with financial and retail banking institutions.

Engaged in providing onsite and offsite support to Reserve Bank of India during CTS Project.

Successfully executed lab based practical assignments comprising of:

oSAP projects that were aimed to process the system of company with inventory management and further proceeding to dispatch, billing and invoicing,

oBusiness Intelligence, Cognos involving analytically forecasting company strategy as per their future plans.

Knowledge Purview

Projects involved with implementation, life cycle and networking with clients for gathering requirements and pre requisites.

Conducting business analysis sessions for understanding client business processes.

Providing consultancy for developing organizational processes, framework and methodology for the clients.

Developing all relevant reports per user requirements including activity and malfunction reports.

Organisational Experience

June'15 – Present – Working as Telecom Business Analyst in IBM, Gurgaon. Deployed as Business Intelligence Analyst for client Bharti Airtel (India & Sri Lanka account) in BI Analytics Project (Customer Services and 4G rollout). Handling team size of 8 members.

Role:

•Responsible for publishing RFC and Business-Operation Documents on UAT sign offs with validations.

•As an Agile methodology project, responsible for documentation of strategic layout plans and delivering reports based on business forecast and stakeholders requirements.

•Providing blue prints, statement of purpose and hand-over documents to business for assigned tasks.

•Maintaining dashboard based on team inputs and responses on existing project and module

•Delivering KPI's based on fortnightly data and stakeholder response and requirements

•Customer Service Project scoping and day to day project analysis

•Forecasting work hours and effort estimation on monthly basis for monitoring of task assigned to team members.

Highlights:

•Evaluated performance of business requirements, stakeholder analysis and dependency in terms of resource consumption across multiple platforms

•Work hour estimation based on risk assessments and regulating work as per week priority, resulting in forecasting fortnightly UAT plan.

•Developed individual segmentation of customer billing & invoicing in regards to their bills and tariff plans.

Oct’14 – June'15 – Worked as Business Analyst in Tata Consultancy Services in Chennai, Tamil Nadu. I am deployed as Reference Data Integration (RDI Business Analyst) for AC Nielsen (NISP) Nielsen Integrated Service Platform project.

Role:

•Requirement gathering for various market data from stakeholders

•Analysis of functional and non-functional requirements based on biweekly data

•Drafting and translating requirements to designers and developers

•Responsible for maintaining records with UAT and initiate first time delivery project setup for enhanced results in updated versions.

Apr’14- Sept’14 with Swinburne University of Technology, Melbourne, Australia as Offsite Volunteer Project Associate -

This project is for the Swinburne Business and Technology Cell, I’m involved in subject outline documentation and course scope reporting for Department of Information and Communication Technologies (ICT) I had past experience to work as Mentor and Volunteer for Swinburne Student Amenities Association (SSAA).

Duties covered as -

•Managing project study material for elective subjects and their tutorials

•Managing Swinburne databases for clear knowledge about course content and teaching aspects (already live on website)

•Involved in documentation for manual and mentoring.

Mar’11- Feb’14 with V-Tech Solutions (A Vodafone Australia Company) Melbourne (Australia) as Part Time Business Analyst

Worked full time since August, 13

Role:

•Defined & evaluated organisation policies with business and strategic models.

•Server management of Vodafone Billing and Invoicing.

•Resource and pre-requisite management with plans and report generation.

•Conducted business analysis in alliance with Vodafone Australia.

•Developed integrated strategies for customer service & support.

•Created indexes for the quick retrieval of the data from the database.

Highlights:

•Evaluated performance of business requirements, drivers & I/T resource consumption across multiple platforms and developed macro-level capacity plans using natural business forecast units for Vodafone.

•Performance tuning for minimized customer query in regards to their bills and tariff plans.

•Designed individual database for customer billing and invoicing with their plans and services offered

•Conducted risk assessment at Vodafone in order to make client understand about pros and cons of Vodafone services.

•Played major role in maintaining client database mapping with requirements using various techniques as Document Analysis, Presentations, Meetings, Surveys, etc.

•Played major role in steering committee in achieving targeted clearance of accounts.

Jun’09- Jan’11 with NCR Corporation Pty Ltd., New Delhi (India)

Growth Path:

Apr’10-Jan’11: Associate Consultant

Jun’09-Mar’10: Database Administrator

Role:

As Associate Consultant (under ATM - Project Management)

•Studied & managed ATM databases and developed daily reports of successful transactions.

•Providing follow-ups, coordination with multiple team on pan India basis.

•Monitored and handled ATM Implementation projects for various banks in India.

•Maintaining ATM installation records in MS Excel & sharing with concerned authority across country on weekly basis.

•Ensured improvement in security checks of the ATMs.

•Looked after order processing of new ATMs, RFPs till final implementation and GO-LIVE.

•Conducted feasibility studies, identified business opportunities and formulated business cases for tenders for banks.

•Organised project meetings with Project Team and Bank Personnel for reviewing project deliverables and periodic reviews of prototypes & final outlay respectively.

Highlights:

As Associate Consultant

•Steered initiatives for streamlining ATM customization and pre-requisites.

•Consolidated study conducted on server management and requirements of ATM installed in off suburbs of city.

•Successful resource management resulted in achieving targets before estimated time span.

•Holds credit of handling around 500 members across PAN India at NCR.

•Played a major role in using techniques such as Brainstorming, Document Analysis, Interviews, Presentations, Meetings, Reverse Engineering, Surveys, etc. for gathering requirements.

•Significantly contributed in giving ideas to make uses of EVDU ATM Live usage in rural and remote areas.

Role:

As Implementation Engineer - Database Administrator

Scrutinised databases of various banks under Cheque Truncation System (CTS) including RBI having Main Clearing House involved in cheque clearance & accomplishment of daily transactions of all National Capital Region Banks.

Provided onsite and offsite support to RESERVE BANK OF INDIA and nationalized banks as required.

Accounted for comprehensive database management using SQL and Oracle for various financial institutions.

Monitoring of various SQL and Oracle servers based on individual customization as private and nationalized banks.

Designed logical and physical database structure to facilitate analysis of data from both operational and customer perspectives.

Extensively used Joins and sub-queries for complex queries involving multiple tables from different databases.

Education

2013: Masters in Information Technology (MIT) in Business Information Systems and Management from Swinburne University of Technology, Melbourne, Australia.

2009: B.Tech (Computer Science Engineering) from Technical University, Uttar Pradesh, India.

Certifications:

Oracle 9i, Database Administrator – Oracle Certified Associate from ORACLE CANADA – Year 2008

Java J2EE – Apache Tomcat Certified workshop from Indus Byte Technology Services - Year 2007

IT Skills

Well versed with MS Visio, MS Project, MS Office, SAP R/3, MySQL, Microsoft Navision, Oracle 9i, Cognos & SharePoint.

Conversant with SAP – IT Modules - Billing & Invoicing, Supply Chain and Logistics.

Professional Memberships

SAP Academic Alliance (SAP Student Academy)

Australian Computer Society (ACS)

Personal Details

Date of Birth 7th June 1985

Address Flat C - 291, Kendriya Vihar, Sector 56, Gurgaon 122011

Languages Known English and Hindi

Contact this candidate