Customer Service Representative
Resume:
Patrick Crawford
Winnetka, CA 91306
actgdq@r.postjobfree.com
Dependable and detail-oriented professional, skilled in client relations and office mechanics seeks a position with growth potential.
Professional Experience
Marina Caregivers
November 2004 – October 2015
Marina Del Rey, CA
Office Assistant
Duties included overseeing daily operation of busy medical supply company, training employees and delegating responsibilities, replying to e-mail and phone inquiries, maintaining warehouse, ordering various packaging and office supplies, shipping and receiving, coordinating with vendors and providing compassionate customer service.
Stamps.com
April 2003 – September 2004
Los Angeles, CA
Customer Service Representative
Busy inbound call center for Internet postage provider. Duties included opening and closing online accounts, supplying customers with account information, resolving issues with any unsatisfied customers, guiding customers through online postage printing procedures, retaining customers, replying to e-mail inquiries, recording the outcome of calls in company database and coordinating directly with the US Postal Service to assure customer satisfaction.
Starving Student’s Moving Co.
March 2001 – February 2003
Los Angeles, CA
Head of Customer Service
As the one and only representative for the entire country, my dedication to customer satisfaction required sensitivity and patience on every level. Accomplished people skills were essential and I was pleased to meet the challenges of this emotionally charged industry by making sure every problem was addressed. My other duties included supervising/monitoring the sales floor and recording daily sales reports in Excel.
Skills
Microsoft Word Microsoft Outlook Microsoft Excel
Education
St. Johns College 1996
Santa Fe, NM
Shakespeare Intern Program
Pacific Conservatory of the Performing Arts 1993-1996
Santa Maria, CA
References on request
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