Yogesh Kumar

Technical Support Lead

+91-945*******

+91-828*******

actgdd@r.postjobfree.com

PROFILE SYNOPSIS

Workings with IDV Technology Solutions Pvt. Ltd. as a Technical Support lead and deputed on e-Governance Project – Punjab.

5.04 years of Experience in networking/telecom field and team management.

Cisco Certified Network Associate (CCNA) certified [Cisco ID: CSCO11801401].

Preparing for Cisco Certified Network Professional (CCNP) Certification.

Preparing for Check Point Certified Security Administrator (CCSA) Certification.

Good understanding of Network Topologies and hands on experience on Cisco devices.

EDUCATION

2007 – 2010

2004 – 2007

Master in Computer Application (MCA) from IIMT Engineering, Meerut in June. 2010

B.S.C in Mathematics from M.S. Degree College Saharanpur in 2007.

2002 - 2004

Schooling from Uttar Pradesh Board of School Education in 2004.

EXPERIENCE

IDV Technology Solutions Pvt. Ltd.

April 2014 – Present

Client Name: Punjab State Government

Project Name: E-Governance, e-district

Reporting to: Project Manager

• Assist the State Project Management team in developing project control systems for inclusion in a Project Execution Plan.

• Evaluating and reporting on new network/communication technologies to enhance capabilities of the network.

• Manage key projects issues as directed by the Project Manager.

• Assist the Project Management team in the management of consultants and vendor.

• Tracking project progress everyday and support Field team to set up daily target like Hardware Installation, Site Survey, Network Setup.

• Assist in managing the projects change control process.

• Responds positively to the needs of customers, supervisors and colleagues.

• Deployment and Implementation of network device configuration upgrades, for customer approval before implementation e-District project in Punjab.

CMS-Info System Pvt. Ltd.

June. 2011 – April .2014

• Managing 24x7 LAN, WAN & remote network transport operations and incident and problem management.

• Meeting with core technical team and state project management unit

(SPMU’s).

Client Name: Royal Bank of Scotland

Designation : Network Engineer

Location : New Delhi – Delhi

Reporting to: Service Delivery Manager

• Routing Protocols i.e. EIGRP, OSPF and BGP.

• Knowledge & working experience of HSRP, VRRP and GLBP.

• Configuration of VLANs, VTP, STP, RSTP & Switch Port security.

• Providing remote and onsite support to more than 700+ users in RBS.

• WAN Technology i.e. Lease line, ISDN line & MPLS.

• Configuration of Cisco Router (1841, 3800) and switches (4500, 6500 catalyst

3750, 2850, 3550).

• IOS Up-gradation of Cisco Routers and Switches.

• Managing, Implementation and designing of Data center and Hub rooms.

• Hands on experience and working on Avaya site administration (ASA), Ping

Plotter, TFTFd32, Solar wind and what’s up gold tools.

• Maintenance and management of WAN links, LAN Network, Audio, Video.

• Incident Tools: HPSM9, Service Line Asia (SLA) and Co-Desk.

• Handling Avaya server (ASA) and configuration of Avaya & Cisco phones &

Audio Bridge.

• Handling and resolving Avaya & Cisco voice and Cisco data related incident . Logged by users.

• Work on incident and problems to meet their SLA without failure.

• Coordinating with IBM for device Replacement and HP for Firewall, Malaysia

team for Source fire 3D Sensor devices vendor.

• Implementation experience of Check point firewall like package Installation,

Network port configuration, 3D access port configuration.

• Coordination with Vender like Tata, Airtel, Reliance, MTNL, BSNL, SIFI

for RFO, RCA, Network outage, Fault Tickets.

Net-Dot Solutions Pvt. Ltd.

Oct.2010 – June.2011

Client Name: OM Logistic Co Ltd, Delhi District cooperative Bank Ltd.

Designation : Network Engineer

Reporting to: Team Leader

Configuration of VLANs, VTP, STP and RSTP.

Customer support for and lease line ISDN line.

24*7 on-call and field support to critical customers like DCB, OM Logistic etc.

Maintenance & troubleshooting of WAN links.

Responsible for Local Area Network connectivity (VLAN in Switches).

Responsible for maintenance and installation of all network related hardware/software.

Other assignments include Network monitoring and management using various Network.

Coordination with MTNL and BSNL people for leased line and ISDN commissioning and maintenance activities.

Up-gradation of lease circuit with the co-ordination of BSNL/MTNL team.

Visiting customer location to tackle tech. issues at the last mile and resolved the problem.

Troubleshooting of Cisco routers, switches, modems.

Utilization Latency issue, configuration troubleshooting of Firewall device.

PERSONAL TRAITS

Team management and training.

I am very flexible and object-oriented personality.

I am a patient listener and enthusiastic learner with never say die attitude.

I believe in completing every task to its best possible

AREA OF INTEREST

Listening music & watching movies.

Traveling.

PERSONAL DETAILS

Date of Birth : 13-09-1987

Father’s Name : Mr. Satya Pal Singh

Nationality : Indian

Status : Married

Language Known : Hindi and English

Place

Date (Yogesh Kumar)

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