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Customer Service Manager

Location:
Valley Stream, NY
Posted:
February 08, 2016

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Resume:

Summary of Qualifications

Excellent interpersonal and communication skills.

Excellent supervisory skills including hiring, training, scheduling and other administrative tasks.

Extensive knowledge of the food service industry.

Reliable; ability to accomplish multiple tasks within established timeframes.

Equally effective working independently and in cooperation with others.

Experience with Food Cost& Labor Management.

Certifications

The City of New York - Food Protection Certificate, 2002

ServSafe Certification, 2013

Infectious Disease Certification, 2015

Mandated Reporter Certification,2015

CACFP Certification,2015

American Red Cross Certification, 2015

Eat Well/Play Hard Certification, 2015

Experience

Lexington Children Center New York, NY 01/2015-1/2016

Executive Chef

Children and Adult Care Food Program CACFP Standards

Provide Weekly Breakfast, Lunch, Afternoon Snacks

Daily Food Production Sheet and Meal Counts

Weekly Food Ordering and a Monthly Budget

Mandated Reported Training for Child Abuse

Food Safety and Sanitation

Acorn Food Service Inc. (GSA) New York, NY 02/2013-08/2014

General Food Service Manager

Hired, trained and scheduled employees.

Liaison between client and Acorn to uphold all company standards.

Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.

Monitored food preparation methods, portion sizes, and garnishing presentation of food to ensure that food was prepared and presented in an acceptable manner.

Counted money and made bank deposits.

Investigated and resolved complaints regarding food quality, service and accommodations.

Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.

Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures were authorized and budgeted.

Child Center of New York Queens, NY 05/2012-01/2013

Head Cook

Prepared meals daily, food ordering, Monthly Menu planning, complies with the nutrition guidelines of the daycare facility. Portion control, monitored budget. Maintained food and equipment inventories

Compass Group Polytechnic College Brooklyn, NY 02/2010-04/2012

Assistant Manager

Motivated team members to exceed guest expectations.

Provided training to staff on way to achieve goals and objectives.

Hired trained and supervised employees.

Sodexo Food Services New York, NY 09/2008-01/2010

Food Service Manager

Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures were authorized and budgeted.

Maintained food and equipment inventories, and keep inventory records.

Scheduled staff hours and assigned duties.

Established standards for personnel performance and customer service.

Education

Star Career Academy New York, NY 09/2005 – 11/2007

Hotel & Restaurant Management Certificate



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