Joshua Madigan

**** ****** **** *********, ***** Rapids, Iowa 52402

319-***-****

actgbg@r.postjobfree.com

Quality Technical Manager

Client Service Relations ~ Regulatory Compliance and Standards ~ Quality Assurance and Control

Dealership Operations ~ Rapid Conflict Resolution ~ Project Coordination and Workflow ~ Leadership and Team Building

Qualifications Profile

Technically inclined and analytical professional, with extensive experience in electrical assembly, maintenance, and repair within

automotive industry. Equipped with proven ability to improve performance and resolve quality issues using continuous process

improvement methodology to identify root causes and implement corrective actions. Process-oriented technician with excellent

analytical, communication, organizational and time management skills. Effective at collaborating with and motivating the crew to

achieve optimal output rates, while maintaining safety methods and practices. Familiar with Microsoft Office Suite.

Professional Experience

Carousel Motors, Iowa City, IA

Volkswagen Shop Foremen May 2013–Present

Function as head VW diagnostic technician in managing quality control; training apprentice technicians; and directing the VW Express

Service Team.

Efficiently conducted troubleshooting and examining test equipment in accordance with established testing procedures.

Apply real time training opportunities to develop and maintain the technical skillsets of employees.

Selected as Volkswagen 2015 retail qualification championship finalist among top 12 VW technicians across the country.

Delivered excellent customer service in a courteous and professional communication which enhanced customer satisfaction and generated

repeat business.

Lujack Auto Plaza, Davenport, IA

Apprentice Volkswagen Technician Feb 2005–May 2013

Conducted preventive maintenance and repair of Volkswagen vehicles issues with corrective adjustments.

Provided assistance to other car vehicle lines, while ensuring the delivery of excellent customer services at all times.

Played an integral role in facilitating training of new apprentice in accordance with company guidelines.

Received promotion as Volkswagen shop foremen for exhibiting exemplary performance.

Earned various accolades, including Volkswagen 2007 3rd quarter number one in “Fixed right the first time” in central region;

Volkswagen 2012 generation best shop foremen top performer.

Established and provided accurate estimation for customers, while securing opportunities for product upsells toward revenue growth.

Education

Automotive Technology Diploma: 2004

Graduate Speaker

Universal Technical Institute, Glendale Heights, IL

Associate of Applied Science in Electronics Engineering Technology: 2003

Alpha Beta Kappa Honor society

Hamilton Technical College, Davenport, IA

Certifications

Certified Volkswagen Shop Foreman

Certified Volkswagen Master Technician

Certified Volkswagen Technician

Volkswagen of America Technician Recruitment Program

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