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Customer Service Sales

Location:
Montreal, QC, Canada
Salary:
70000 $
Posted:
February 08, 2016

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Resume:

Gamal Guirguis

***** **** ****** ******** :438-***-****

Pierrefonds, Québec H8Z 1V2 actgbd@r.postjobfree.com

Summary of Qualifications

More than 15 years of experience in a Pharmaceutical field.

In-depth medical and pharmaceutical technical knowledge based on a compelling academic background in medicine.

Strong sales expertise.

Team builder possessing motivation, leadership, training and organizational skills.

Versatility

Easy to adapt to many technological changes

Ability to work in a team

Professional Experience

Bio V Pharma January 2014 – Present

Operator Production

Preparation for Production

Clean lab and equipment according to Standard Operating Procedures (SOPs)

Prepare raw products and packaging materials

Follow procedures and maintain all parameters conformant to GMPs

Packaging of Chemicals and Devices

Prepare packaging materials

Package bulk chemicals, devices, narcotics and controlled substances

Clean lab and utensils after completion of production

Manufacturing Products

Complete the necessary forms for manufactured materials from subcontractors

Weigh, package, prepare and ship the materials for manufacturing

Work on filling machines and assembling process in conformance with good manufacturing practices and company‘s requirements.

Repair and clean the equipment when needed.

Evaluate equipment performance and recommend improvements.

Operate trucks and other industrial vehicles to transfer the production equipment between warehouse and working area.

Follow safety procedures and company policies for equipment operation.

Recommend process improvements to enhance operational efficiency and safety.

Contribute to waste management programs.

Identify and report unsafe operations to Supervisor immediately.

Maintain the work area clean, safe and organized.

Ensure that batch records are properly filled (dates, signatures, etc.)

Perform other related duties

Esso Laval February2012-May2013

Petro Canada, Kirkland October 2011- August 2012

Customer Service Clerk

Lead the customer satisfaction team to consistently achieve the highest customer satisfaction rating.

Maintained the top ranking within the 10 sister Petro Canada stations with a dedicated commitment to service excellence.

Responsible for creating the ultimate shopping experience.

Conduct end of day inventory and other clerical activities to support the leadership position of the station.

Luna Pac, Cairo, Egypt 2005-2010

Sales Representatives

Built solid relationships with customers resulting in repeat business from over 78 % of them.

Generated new business opportunities in mid-market and major accounts for financial solution aimed at all vertical markets.

Exceeded all sales targets on annual bases.

Inter Pharma, Cairo, Egypt 2002-2005

Following up Ministry of health, Armed Forces, Police force and other major tender business

Sold L.E. 1.000.000 of Selenium A C E, Superstrong B50 & Code Primrose Products.

Paul Hartmann, Cairo, Egypt 2001-2002

Product Specialist

Managing the entire product line life cycle from strategic planning to tactical activities.

Specifying market requirements for current and future products by conducting market research supported by on –going visits to customers and non-customers.

Driving a solution set across development teams through market requirements, product contract, and positioning.

Developing and implementing a company –wide go-to market plan, working with all departments to execute.

Analyzing potential partner relationships for the product.

Eli Lilly, Cairo Egypt 1994-2000

Senior Medical Representative

Education

Effective Marketing Skills / Effective Management Skills Program 1999

The British Council, Cairo, Egypt

Bachelor of Veterinary Medical Sciences (B.V.Sc.) 1989

Cairo University, Cairo, Egypt.



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