ANTHONY R. LLOYD

Atlanta, GA. 470-***-**** actg9p@r.postjobfree.com

*/**** – 8/2015 Fisher & Phillips LLP Atlanta, GA

IT Technician

Windows 8.1 Rollout project

SCOM\SCCM support

Technical support for multiple offices nationwide (31)

Supported Legal Applications (iManage Desksite 9.0, Workshare Compare, InterAction Aderant, Olympus Dictation 6.3, OWA & WebEx)

Systems Admin Support – Created new user accounts, cleaned up OU’s, Created Exchange user accounts and distribution groups

Software & Image Beta Tester

Support all Firm related software on Windows 8.1, Windows 7 & XP operating systems

Support Office Suite 2007 – 2013

Remote Desktop via VPN & join.me

Provide Mobile Device support (Blackberry, Droid, IPad, Surface,etc.)

5/2010 – 5/2014 Ogletree, Deakins, Nash, Smoak & Stewart Greenville, SC

Technical Site Support Specialist.

Site support technician for administrative departments (HR, Accounting, CIM)

Helpdesk support for 45+ offices across the US, Berlin & London

Supported Legal Applications (Filesite 8.5, Workshare Compare, Legal 55, Icreate)

Software & Image Beta Tester

Supported all Firm related software on Windows 7 & XP operating systems

Support Office Suite 2003 - 2010

Provided Mobile Device support (Blackberry, Droid, IPad, etc.)

Provide supported VPN Remote Desktop, Citrix & OWA

12/2009 – 4/2010 Intelligent Business Solution LLC Atlanta, GA

IT Consultant\Systems Implementer

Provide IT solutions for small law firms (infrastructure, hardware & software upgrades)

Configured and maintained support for Small Business Sever 2008

Provide supported VPN Remote Desktop, Citrix & OWA

Provided support for Microsoft Office Suite 2007 & 2010

Provided support legal applications Lexis Nexis, PC Law10 & Hummingbird DM5

8/2008 - 8/2009 Balch & Bingham LLP Atlanta, GA

PC Technician

Performed as 1st level support via phone calls, emails and onsite visits.

Supported Dell VMware\ESX based Servers, Desktops, laptops, Tablet PC’s and scanners.

Supported Citrix & OWA users.

Supported Legal Applications (Hummingbird DM5, Summation and Deltaview)

Supported Microsoft 2003 & 2007 Office Suites

Provided Blackberry & PDA support

Maintained network and local printers

4/2000-6/2008 Powell Goldstein LLP Atlanta, GA

Application Analyst

Project manager & implementer of Omtool network faxing and scanning solution using Microsoft Clustering as part of our Disaster Recovery procedures which included creating a redundant server on an offsite (COLO) location. Built on a Windows 2003 server with SQL server, MOM 2005

Documented over 60 applications for SMS application packaging

Supported VMware\ESX based servers & desktops

Supported Legal Applications (Worksite, DocsOpen, Deltaview, Lawdesk, LegalKey, Immigration Tracker, Patricia, Immigrant Pro (SQL based), Patricia (SQL based).

Blackberry\Goodlink Administrator (Built & maintained these servers using MOM 2005, IIs & SQL Server on a Windows 2003 server platform. Also used Microsoft Clustering as part of our Disaster Recovery solution. Maintaining redundant servers on offsite location.

Provide Desktop and Network support for approximately 600 users on Windows XP & Windows 2003 platform

Maintained and monitored application servers using MOM 2005.

Provide support & administration of Citrix Metaframe & VDI Desktop

Maintain & configure Network and local printers

Responsible creating desktop & Laptop images via Symantec Ghosting software

Creates software packages using SMS & Altirs packaging programs along with Active Directory to deploy to users & groups

Provide hardware and software recommendations

Configure and maintain laptops for remote access via Citrix & VDI desktop

4/99-3/2000 EnPointe Technologies Atlanta, GA

Technical Specialist (Team Lead)

Technical Lead for multimillion dollar Y2K project. Installed, upgraded over 2,500 workstationsfor 30 technical schools throughout the state of Georgia.

Performed data migration of mail, assorted programs word documents, etc.

Provided technical support on several platforms including UNIX,, Novell 4.1, Windows 98 & Windows NT 4.0.

11/96-4/99 Southern Company (Georgia Power) Atlanta, GA

Client Services Specialist

Technical support specialist working in a multi-level environment i.e. WindowsNT, Novell,

Unix and Windows95

One of the primary installers and consultants for large scale NT conversion project. Over 17,000 conversions completed throughout Southeastern United States.

Hardware Tester for various peripherals including printers, scanners, monitors, modems.

1/94-10/96 Dun & Bradstreet Software Atlanta, GA

Network Technician

Supported Client Services Development team.

Performed as a Systems Administrator

Installed and Troubleshot various makes of Desktops and Laptops

6/88–12/93 Wolf Camera, Inc. Atlanta, GA

Computer Operator

Ran daily sales reports and batch jobs using JCL

Installed and troubleshot IBM workstations.

Hardware tester for new IS products

EDUCATION

1986-88 Control Data Institute Atlanta, GA

AWARDS\CERTIFICATIONS

MCP/NET+/A+ Customer Focus – 2/99 Best of Breed – 8/98 Home Run All Star - 5/98

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