Resume

of

Raoul B Bartolome

Job Related Summary:

6+ years of experience in Helpdesk and Technical Support.

10+ years of experience in Ticketing Systems.

* ***** ** ********** ** Escalated Incidents.

10+ years of experience in Customer Service.

Work in either Woodland Hills or Thousand Oaks.

Work any shift needed.

Local Candidate and available for In-Person interview, Phone or Skype.

Available times to interview: Immediate.

Location Candidate will work: Onsite (Thousand Oaks, CA).

Local Candidate.

Excellent communication and interpersonal skills.

Summary:

Certification in CISCO IT Essentials.

Certification in CCNA Routing and Switching.

Solid experience as technical support representative in the telco, internet service provider, computer hardware and software and call center software companies.

Excellent oral and written communication skills.

Proficient with Microsoft Office: Excel, Word, PowerPoint and Outlook/

Education:

B. Sc., Business Management, Major, Marketing, Undergraduate.

Philippine School of Business Administration, Philippines, Not Complete.

High School Diploma, Kosta School, Philippines.

Professional Experience:

Anthem

Broker Technical Support September 2015 – Present

Responsibilities:

Provided technical and helpdesk support.

Assisted brokers with the usage of the broker website.

Monitored website and reported outages to the engineering team through a ticketing system.

Five9, Manila, Philippines January 2011 - October 2014

Technical Support/Help Desk Representative

Responsibilities:

Provided technical and helpdesk support.

Assisted call center agents in resolving software problems.

Helped supervisors with reports by providing raw data about day-to-day operations.

Supported administrators set up call center campaigns.

ePLDT Ventus, Manila, Philippines May2010 - December 2010

Technical Support/Help Desk Representative

Responsibilities:

Provided technical and helpdesk support.

Handled Dish TV account.

Troubleshot receiver issues.

Handled customer billing concerns.

SITEL, Manila, Philippines November 2008 - April 2010

Technical Support/Help Desk Representative

Responsibilities:

Provided technical and helpdesk support.

Handled T-Mobile account.

Troubleshot customer cell phone issues.

Handled customer billing concerns.

Helped customers sign up and upgrade accounts.

Confabia, Manila, Philippines September 2007 - October 2008

Technical Support/Help Desk Representative

Responsibilities:

Provided technical and helpdesk support.

Handled GoTalk (Australia) account, Internet Service Provider.

Troubleshot connection issues.

Handled customer billing concerns, sign-ups and upgrades.

Followed up with past due accounts.

Etelecare, Manila, Philippines April 2007 - August 2007

Technical Support/Help Desk Representative

Responsibilities:

Provided technical and helpdesk support.

Handled Dell Computers account.

Troubleshot hardware and software concerns.

Teletech, Manila, Philippines October 2005 - February 2007

Technical Support/Help Desk Representative

Responsibilities:

Provided technical and helpdesk support.

Handled the AT and T (ISP) account.

Troubleshot connection issues.

Contact this candidate