Denry Waite

PERSONAL DETAILS

IT Support Engineer

PERSONAL DETAILS

**** ** **** *****

Coral Springs

Ft Lauderdale

FL 33065

T: 954-***-****

C: 954-***-****

E: actg8g@r.postjobfree.com

Driving License: Yes

Nationality: US Citizen

A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.

AREAS OF EXPERTISE

Networking – Switches/Routers/Firewalls

SQL

1st/2nd line issues

Infrastructure support

Server Support

Windows NT, XP, Vista, Windows7

LAN/WAN technology

Windows Server 2003/2008

Active Directory and Exchange 2003/2007/2010

MS Office 2003/2007/2010

DNS, DHC, WLAN, VPN

Sophos, McAfee and other Antivirus Software

WORK EXPRERIENCE

Reliable Physician Billing

IT SUPPORT ENGINEER, Ft Lauderdale, Florida Sept. 2013 - Present

Nationwide Physician Billing

IT SUPPORT ENGINEER December 2012 – September 2013

Drs Billing & Computer Svc

IT SUPPORT ENGINER Ft Lauderdale Florida August 2001- December 2012

Compucom Computers

IT SUPPORT ENGINEER, Hollywood, Florida

August 2000– August 2001

Inacom Computers

COMPUTER TECHNICIAN, Ft. Lauderdale, Florida

January 1988- June 2000

Responsible for supporting the company’s SME clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly.

Duties:

Responsible for networking, design, installation and maintenance services.

Supporting users and network administrators over the telephone and by email.

Maintain the company’s network infrastructure.

Networking and providing support for Windows, Macintosh and Linux issues.

Configuration and testing of any hardware and software.

Travelling to client sites to help with installs, deployment, and troubleshooting.

Identify product problems, strength, weakness, and collect data on customer experience.

Management of daily data backup and retrieval scheme.

Installing and operating Windows desktop and server operating systems.

TCP/IP networking and hardware maintenance and repair.

Training new employees.

Assistance with training of staff and compiling procedural documentation.

Assisting the network manager with support requests.

Ensure computer hardware is safe and complies with health and safety legislation.

Applying patches in accordance with company procedure and policy.

PERSONAL SKILLS

Problem solving

Commitment to outcomes

High analytical

Helpful attitude

KEY SKILLS AND COMPETENCIES

Experience as a Management and Team Leader for projects/systems migrations

Excellent customer facing skills

A positive attitude towards customer service and good communication skills.

Experience of Windows server 2003, Exchange/XP professional/office 2003.

Commercial technical support experience of servers and network infrastructure.

Ability to be clear and concise when explaining technical procedures to customers

Educational Institutions

State

Year

ACADEMIC QUALIFICATIONS

University of Phoenix BA (Graduate 2015)

Associate of Arts: Information Technology and Advance Networking

Ft. Lauderdale, USA

2013

PSI Institute, Diploma: Electronics

New York, USA

High School Diploma: General Education, Digital Computer Technology, Technical Electricity and Electronics

New York, USA

1986

General Education, English, Maths, History, Science

Maggotty High School, St. Elizabeth, Jamaica

1976

REFERENCES

Available on request

HOBBIES

Contact this candidate