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Management Software Engineer

Location:
Mumbai, MH, India
Salary:
400000 lacs per anum
Posted:
February 10, 2016

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Resume:

Sanobar Shaikh

Mob: +91-902******* Email: actg7i@r.postjobfree.com

Having 3.5 years of experience in IT industry. Also Provides Business Solution to Client.

WORK EXPERIENCE:

Current Employer : Tata Consultancy Services Ltd.

Location : Mumbai

Designation : Process Associate

Duration : Dec - 15

Previous Employer : Capgemini India Pvt. Ltd.

Location : Mumbai

Designation : Software Engineer

Duration : Nov – 13

Previous Employer : Educomp Solutions LTD

Location : Mumbai

Designation : Smart class coordinator

Duration : Aug – 12

CERTIFICATIONS AND TRAININGS:

ITIL V3 Certified

Web designing

TECHNICAL SKILLS:

Tools: GPS, ITSM, ACSL, ILMT, status board, ISM, MIR3,IRM paging tool

Microsoft Tools: MS Word, Ms Excel, Ms PowerPoint

Languages: HTML, Photoshop, CorelDraw IV,PHP,SQL

Business Skills: Business Definition Requirements, Business Process Analysis, Data Analysis, Software Development Life Cycle process and Communication (Email) etiquette

Educational Qualification:

2012 : Bachelor in Science with specialization in IT Mumbai University, Secured First Class

2009 : HSC (Science) from Maharashtra State Board, Secured First Class

2007 : SSC from Maharashtra State Board, Secured First Class

PROJECT EXPERIENCE

Profile

Incident management, Procurement management, Asset management

Roles performed

Incident Management

Analyzing tickets on ISM and identifying areas of concern for upper management according to the priority

Manage and coordinate activities during overall ticket life cycle.

Working on alerts and cases

Creating operational alert and updating the status board

Engaging the support teams and IRM’s via Paging tool & continuous follow-ups with resolver teams for Incident resolution

Performing daily Process Audits on tickets and making sure that teams adhere to ITIL guidelines

Roles performed

Procurement Management

Procurement of accessories, compatibility check, Creation of PO’s

Updating the T-Room, uploading Po’s

Resolving the ITSM tickets and closure of pending task

Uploading monthly catalogues

Creating weekly and Monthly report as per Client requirements.

Uploading the catalogues and getting an approval on it new/changed prices

Making enhancements of the report based upon the requirements of the user

Roles performed

Asset Management

Managing the ILMT console, Managing software licenses

Keeping the ILMT posted with latest updates

Upgrading the agents, uploading the monthly catalogue

Managing the software inventory, asset tagging

Creating tickets for failed agents

Follow ups with windows,Unix and Linux team

Preparation of weekly KPI and monthly reports.

Tools/

Technology used in the project

GPS, ITSM,ILMT, ACSL, status board, ISM, MIR3,IRM paging tool, CMDB

Personal Details:

Date of Birth : 30th September 1991

Gender : Female

Marital Status : Single

Languages Known : English, Hindi & Marathi

DECLARATION: I do hereby state that the above mentioned information is true to the best of my knowledge and belief and I believe it to be true.

Sanobar Shaikh



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