Sanobar Shaikh
Mob: +91-902******* Email: actg7i@r.postjobfree.com
Having 3.5 years of experience in IT industry. Also Provides Business Solution to Client.
WORK EXPERIENCE:
Current Employer : Tata Consultancy Services Ltd.
Location : Mumbai
Designation : Process Associate
Duration : Dec - 15
Previous Employer : Capgemini India Pvt. Ltd.
Location : Mumbai
Designation : Software Engineer
Duration : Nov – 13
Previous Employer : Educomp Solutions LTD
Location : Mumbai
Designation : Smart class coordinator
Duration : Aug – 12
CERTIFICATIONS AND TRAININGS:
ITIL V3 Certified
Web designing
TECHNICAL SKILLS:
Tools: GPS, ITSM, ACSL, ILMT, status board, ISM, MIR3,IRM paging tool
Microsoft Tools: MS Word, Ms Excel, Ms PowerPoint
Languages: HTML, Photoshop, CorelDraw IV,PHP,SQL
Business Skills: Business Definition Requirements, Business Process Analysis, Data Analysis, Software Development Life Cycle process and Communication (Email) etiquette
Educational Qualification:
2012 : Bachelor in Science with specialization in IT Mumbai University, Secured First Class
2009 : HSC (Science) from Maharashtra State Board, Secured First Class
2007 : SSC from Maharashtra State Board, Secured First Class
PROJECT EXPERIENCE
Profile
Incident management, Procurement management, Asset management
Roles performed
Incident Management
Analyzing tickets on ISM and identifying areas of concern for upper management according to the priority
Manage and coordinate activities during overall ticket life cycle.
Working on alerts and cases
Creating operational alert and updating the status board
Engaging the support teams and IRM’s via Paging tool & continuous follow-ups with resolver teams for Incident resolution
Performing daily Process Audits on tickets and making sure that teams adhere to ITIL guidelines
Roles performed
Procurement Management
Procurement of accessories, compatibility check, Creation of PO’s
Updating the T-Room, uploading Po’s
Resolving the ITSM tickets and closure of pending task
Uploading monthly catalogues
Creating weekly and Monthly report as per Client requirements.
Uploading the catalogues and getting an approval on it new/changed prices
Making enhancements of the report based upon the requirements of the user
Roles performed
Asset Management
Managing the ILMT console, Managing software licenses
Keeping the ILMT posted with latest updates
Upgrading the agents, uploading the monthly catalogue
Managing the software inventory, asset tagging
Creating tickets for failed agents
Follow ups with windows,Unix and Linux team
Preparation of weekly KPI and monthly reports.
Tools/
Technology used in the project
GPS, ITSM,ILMT, ACSL, status board, ISM, MIR3,IRM paging tool, CMDB
Personal Details:
Date of Birth : 30th September 1991
Gender : Female
Marital Status : Single
Languages Known : English, Hindi & Marathi
DECLARATION: I do hereby state that the above mentioned information is true to the best of my knowledge and belief and I believe it to be true.
Sanobar Shaikh