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Project Management Manager

Location:
Atlanta, GA
Posted:
February 10, 2016

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Resume:

Resume of Laura Keeton

SUMMARY

Possess over * years as a manager of business analysts and over 20 years of experience in the complete life cycle of system development. My experience includes completing systems and business analysis, requirements, design, and test documentation, coding, interviewing users to elicit and analyze requirements, and project management from small applications to large, complex multi-systems applications in order to promote business and system efficiency, compliance and growth.

EXPERIENCE

Bluefin Payment January 2016 – Present

Senior Business Systems Analyst

As the Senior Business Analyst, my role with Bluefin is to assist the IT department in creating Business Analyst (BA) process, procedures, forms (requirements, scope, etc.) for all BA deliverables in the SDLC. This includes getting a process in place, hiring and training BAs to add to the team. Until other analyst are hired, I’m also responsible for large projects which include;

Documenting project scope by researching, evaluating, providing cost benefit analysis, and providing alternative solutions for system changes

Eliciting and recording high quality business requirements that were specific, measurable, achievable, realistic, and traceable including functional requirements, non-functional requirements, user requirements, report specifications and traceability matrices

Reviewing and approving system design documentation, ensuring the design document met the user requirements

Manager, Business Analysts November 2009 – January 2016

Assurant Solutions, Atlanta, Georgia

As the manager of Business Analysts, I am responsible for managing the department’s business analysts and all system global projects for various web and mainframe systems within the department with duties that include:

Managing up to 8 Business Analyst and mentor up to 20 Business Analyst

Managing projects with team sizes anywhere from 5 to 25 (BAs, QA and Programmers)

Reviewing and measuring the quality of team member’s requirements

Putting a practice in place for all team members to hold and facilitate scope, requirements, and test plan peer reviews to ensure best quality documentation is provided for all projects

Assigning and prioritizing direct reports projects and approving work requests, business requirements, test plans, and system project implementation

Managing team member’s projects are completed in a timely and accurate manner ensuing all milestones and deliverables are met

Document project scope by researching, evaluating, documenting cost benefit analysis, and providing alternative solutions for the department’s system requests

Train, mentor and coach team members and other analyst within the department on all aspects of a system development life cycle including scoping projects, cost benefit analysis, providing alternative solutions, eliciting and documenting requirements, process flow diagrams using MS Visio, use cases, test scripts, test plans, project traceability (requirements, design, test scripts and defects), SQL, data modeling, and database normalization. Coach BAs to think innovatively, to consider all systems involved, consider the whole picture versus working in a silo.

Provide SQL and Database Modeling training and mentoring

Created and maintain a web application using .Net for our department (now used by other departments) to manage team work orders

Management duties including performance reports, plans and reviews, recommend annual raises, approving/denying time off, weekly one-on-one meetings, team meetings, disciplinary action, planning, allocating team member resources, and managing small to large complex projects, approving timesheets, etc.

Business Analyst II - Lead June 2008 – November 2009

Assurant Solutions, Atlanta, Georgia

Lead a team of business analysts that provided business analyst duties for the various web and mainframe systems within the department with duties that included:

Documented project scope by researching, evaluating, providing cost benefit analysis, and providing alternative solutions for system changes

Elicited and recorded high quality business requirements that were specific, measurable, achievable, realistic, and traceable including functional requirements, non-functional requirements, user requirements, report specifications and traceability matrices

Reviewed and approved system design documentation, ensuring the design document met the user requirements

Documented test plans and test scripts and conducted peer reviews for accuracy and quality.

Provided regression and user acceptance testing to ensure the system changes met requirements with no impact to current functionality

Provided project management to track project milestones and deliverables for all my projects

Created training material for new systems and system enhancements

Conducted training for new system functionality when applicable

Participated in implementation and provided post-implementation support

Trained, coached and mentored business analysts in requirement documentation, business process flow diagrams, MS Visio, SQL, database modeling (ERDs), and database normalization.

Mentored and coached team members and other analyst within the department on all aspects of a system development life cycle which included scoping projects, cost benefit analysis, providing alternative solutions, eliciting and documenting requirements, process flow diagrams using MS Visio, use cases, test scripts, test plans, project traceability (requirements, design, test scripts and defects), SQL, data modeling, and database normalization

Facilitated requirement peer reviews and IT/stakeholder walk-throughs to ensure best quality documentation is provided for all projects

Business Analyst I July 2007 – June 2008

Assurant Solutions, Atlanta, Georgia

Worked on a team of business analysts that provided business analyst duties for the various web and mainframe systems within the department with duties that included:

Documented project scope by researching, evaluating, providing cost benefit analysis, and providing alternative solutions for system

Elicited and recorded high quality business requirements that were specific, measurable, achievable, realistic, and traceable including functional requirements, non-functional requirements, user requirements, report specifications and traceability matrices

Reviewed and approved system design documentation, ensuring the design document met the user requirements

Documented test plans and test scripts and conducted peer reviews for accuracy and quality.

Provided regression and user acceptance testing to ensure the system changes met requirements with no impact to current functionality

Provided project management to track project milestones and deliverables for all my projects

Created training material for new systems and system enhancements

Conducted training for new system functionality when applicable

Participated in implementation and provided post-implementation support

Trained, coached and mentored business analysts in requirement documentation, business process flow diagrams, MS Visio, SQL, database modeling (ERDs), and database normalization.

Introduced and facilitated requirement peer reviews to ensure best quality documentation is provided for all projects

Facilitated business requirement IT/stakeholder walk-throughs

Programmer Analyst March 2005 – July 2007

Comcast, Atlanta, Georgia

Worked as a programmer analyst with duties that included:

Supported the existing Construction, Newbuild and Capital Management Group intranet web sites using HTML, ASP, CSS, DHTML, JavaScript, AJAX, Oracle, COM, dll, and LDAP

Rewrote the Capital Management Group web site to comply with new business requirements and to make it more user-friendly

Developed and supported the Multiple Dwelling Unit intranet application that was previously an Access database application, this included converting the data from Access to Oracle and using HTML, ASP, CSS, DHTML, JavaScript, AJAX, Oracle, COM, dll, and LDAP

Elicited and documented business requirements, creating design specifications, and providing unit testing

Tracked projects through entire system life cycle using MS Project Management software including coordinating with ISS managers, programmers and other key stakeholders to ensure time lines are met

Programmer Analyst April 2001 – October 2004

State of Oregon – Dept of Revenue, Salem, Oregon

Worked as a programmer analyst with duties that included:

Provided maintenance and enhancements to the existing Property Classification Memorandum (PCM) using VB6, dll, COM, excel, Active Reports. Converted the original PCM application from VB4 to VB6.

Developed and supported the Legal Opinion (LEGOP) intranet application allowing staff to track and request legal opinions from the state’s Judicial Department. This application was done using Coldfusion, CSS, HTML, JavaScript, and LDAP.

Developed and support the Oregon Map (ORMAP) website which is a statewide property tax parcel base map that is digital. This application was done using Dreamweaver, HTML, ArcIMS, ArcSDE, PHP, CSS, JavaScript, and Apache Server. See www.ormap.org.

Elicited and documented business requirements, created design specifications, and provided unit testing

Tracked projects through entire system life cycle using MS Project Management software which included coordination with ISS managers, programmers and other key stakeholders to ensure time lines were met.

Programmer Analyst May 2000 – April 2001

Timbersoft, Inc, Vancouver, Washington

Created new Woodwork Software package to be sold to various clients in the lumber industry. The software consisted of many subsystems for log purchasing; delivery sales, invoicing, veneer; sorting, grading, shows, orders, releases, and production; sawmill, slicing drying, etc.

Maintained an Intranet payroll application for a Gental Dental client using ASP, HTML, Sequel Server, and JavaScript.

Created a veneer product bar code tracking systems for a customer, this led to being used as a software package for other customers in the veneer industry.

Introduced and trained company owner and the Software Development Manager on MS Project Management software to assist in software project management.

Programmer Analyst October 1996 –April 2000

State of Oregon - PERS Portland, Oregon

Constructed new VB 6 applications for membership, and retirement, death and disability benefits subsystems. These duties included constructing coding, testing, documenting, writing program specification, interviewing users to obtain user requirements, unit, and system testing.

Responsible for development of all window application installation packages including registering appropriate data link libraries such as MDAC and DCOM. Ensued applications compiled and installed with appropriate operator systems (e.g., WINNT, WIN95, and WIN98). Provided maintenance and enhancements of PERS’ Membership, Benefits, and Security systems. Duties included unit and system testing, program analysis, detail design and scope documentation using COBOLII, CICS, JCL, MVS, IMS and DB2.

Tracked projects through system life cycle using MS Project Management software (used Timeline prior to switching to MS Project Management), this included facilitating meetings and coordinating with ISS managers, programmers, and other key stakeholders to ensure time lines were met.

Management Analyst II 1992 – 1996

State of Oregon - PERS Portland, Oregon

Conducted user acceptance testing for various PERS’ subsystems.

Elicited business requirements from stakeholders, management, PERS’ laws, rules, policies, and procedures.

Reviewed, accepted, and approved system and program specifications, scope documentation, business requirements, and detail design.

Trained users in new and modified applications, create, and maintain project plans, user guides, reference manuals, and training materials as needed.

Tested programs for logic and design to ensure user needs and requirement have been met.

Researched, analyze, and determine potential system problems and enhancements.

Tracked projects using Project Management and Timeline software products. This included facilitating meetings and coordinating with ISS Managers, programmers and other key stakeholders to ensure time lines were met.

EDUCATION

Computer Information Systems 2003 – 2004 and 1995 – 1998

Portland Community College, Portland, Oregon

Focus on computer information system related courses

Computer Career Institute 1980 – 1981

Portland Community College, Portland, Oregon

Focus on computer information system related courses

Professional Training

ASPE Business Analyst Boot Camp

Universal Systems Analysis

ORACLE SQL & PL/SQL

Rational Unified Process

Rational Clear Case

Database Design

Project Management

Object Oriented Programming

MS Visio

Process Modeling

Database Skills/Tools

MySQL

Oracle

MS SQL Server

IBM DB2

SQL

Data Modeling

Database Normalization

Office Skills

MS Visio

MS Word

MS Excel

MS Project

MS PowerPoint

MS Access

Programming Skills

Adobe Flash

AJAX

ASP.NET

COBOL II

CICS

Coldfusion

CSS

Flash

HTML/XHTML

JavaScript

VB.NET

Visual Basic

XML/XSL

Programming Tools

Coldfusion MX

Adobe Dreamweaver

Adobe Flash

Fireworks

MS Visual Studio



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