NEELKANT DOBRIYAL

Email: actg4m@r.postjobfree.com Mobile: +91–917-***-****

OVERVIEW

More than 16+years professional experience in User-Centric Design Process, HCI and Usability Engineering. The experience included creating Personas, User Journeys, Mental Models, Information Architecture, Wireframe, Interaction Design, Visual Design, Web Design, User Research, Focus Group Studies, Task Analysis, Experience Modelling, Defining Functional Scope, Product Features & UI Specifications, Usability Testing, Design Heuristic Reviews, Internationalization, and localization for WEB applications.

Advanced knowledge with Agile UX methodologies, rapid prototyping, and defining user stories.

I have worked for MNCs in INDIA, JAPAN, UK and USA including Amazon.com, CA Technologies, SONY, Autobacs, Encyclomedia etc. (Worked in Japan for 5+ years, and several projects in USA & UK).

Experience in Usability Testing: first-hand experience in conducting usability tasks such as card sorting, user interviews and usability testing both remote and lab.

Experience in accessibility testing using JAWS, Zoom Text, Inspect 32 (Section 508 & DDA compliance).

INDUSTRY EXPERIENCE

AMAZON.COM

User Experience Designer, Hyderabad, India, May 2013 – Present

Create user and process flows, storyboards, sitemaps, personas, prototypes (sketches, wireframes, detailed design, etc.) based on the need of the task on hand to effectively communicate interaction and design ideas

Collaborate with business and development team to define and implement innovative solutions for the product direction, visuals and experience

Execute all visual design stages from concept to final hand-off to the UI development team

Conceptualize original ideas that bring simplicity and user friendliness to complex design problems

Understand the rendering capabilities of the platform for which we are designing

Know how to design for accessibility, accommodating the needs of people with colour-deficient vision and poor vision

Providing visually express hierarchy, grouping, and workflows for applications

Providing information design to clearly express complex information

Designing for consistency with standards

Principal Projects

Mobile Chat: had sole responsibility for CSA chat upgrades and created workflows for new customer facing “Mobile Chat” to accommodate more user groups. Also provided new functions and features for other internal applications (Issue Manager, SYSKA, Knowledge Centre etc.)

Amazon Logistics (CCT): Stream lined project for Mobile & Web Application for Amazon logistic services (B2B, B2C, C2C). Provided Persona based concept design, created user mental modals and user journeys.

Amazon C3 (Mercury): Working on Real-time Monitoring tool, which will enables stakeholders to take critical decisions to work entire network smoothly. Worked on refining requirements for different users and provided solution for C3 Dashboard (Command and Control Centre).

Conducted user interview and user feedback sessions on prototype for C3 dashboard in United Kingdom and USA with more than 30 users (UK: Amazon Short Center (DHP1) and Amazon Fulfilment center (LNT2), USA: Seattle)

COGNIZANT TECHNOLOGY SOLUTIONS

Manager Projects (User Experience), Pune, India, July 2012 – April 2013

Involved in project estimation for Interaction design and Visual Design.

Coordinate focus groups and usability testing for new features and projects with design and market research teams or informally with staff.

Develop user personas, scenarios, wire frames, and prototypes to effectively communicate and translate business requirements for developers and business users.

Analyze and oversee analysis of business requirements from other departments for UI impact and rapidly iterate through UI design proposals to meet these requirements.

Ensure that the Application / Website's look & feel, usability, information architecture, search capability, and content meet established standards and web best practices. Optimize usability of product by identifying opportunities and problem areas and developing solutions.

Worked closely with development team to design, implement and QA test all front-end features, changes, content promotions and bug fixes; oversee technical team's implementation of designs and content to ensure accuracy.

Effectively communicate and develop professional relationships with vendors and other internal departments to complete projects and tasks

Manage all end-user acceptances testing of site changes to confirm deployment.

Independently prioritize and accomplish multiple tasks within established timeframes

Principal Projects

Sales Manager 2.0: Integration of three products to provide usable integrated solution for Pharma industry. (integration of iAlign, iComp and iQuota; iAlign is efficient application to manage sales force and defining territories and assign targets to individual team members and tracking progress of individual employee. iComp is focused on tracking the incentives and policy management of an organization).

John Hancock Financial Network (USA): Worked on agile process based project (JHFN Link). Project was about to view and manage Hierarchy relationship between Sales Manager and Sale Representative and their direct reports.

Barclays: Worked as a delivery manager for 3 different projects): Worked on 3 different tracks of iPad applications including migration of current product in iPad and Android.

CA TECHNOLOGIES (formerly Computer Associates),

Sr. Product Designer, Hyderabad, India, July 2009 – June 2012

Conducted and incorporates user research, usability techniques and best practices (gathering User Requirements, developing User Profile, Personas and Scenarios, Task Analysis, creating Information Architecture and Task Flows)

Transforming requirement into Concepts Design, Storyboards, UI Design, Wireframes, Visual Design and UI Specifications

Evaluating User Interface through Remote Usability Testing, Competitive Analysis and Usability/Heuristic Review

Responsible to create Low and High Fidelity Prototypes

Was involved in creating Proof of Concepts (PoC), Visual and Icon Design

Established defining User Interface guidelines for rebranding purposes

Enterprise 2.0 Online Decision Support Help System, Proof-of-Concept (PoC) for Consumers.

Hands on experience in Accessibility Testing

Principal Projects

Mainframe Chorus (Product for Mainframe): Defining a new interaction paradigm for command line interface on thin client for Mainframe applications (worked along with Frog Design). I was involved in Needs Gathering, Needs Analysis, Information Architecture, Task Analysis, Task Flow & creating Wireframes and Visual Design.

CA Process Automation: CAPA enables you to design, deploy and administer the automation of manual, resource-intensive and often inconsistent IT operational procedures. Involved in to create Personas, User profiles, competitive analysis, use-cases, interaction design, wireframe and prototyping.

CA Mobile App (POC): Application to manage alerts, requests, approval and incident management, delivered through mobile devices. Application enables user to review, diagnose, approve/decline, time-log and closing incidents on the move, anywhere-anytime. Application has integration of three CA products - CA Service Catalog, CA Service Desk Manager and CA Clarity.

Access Request (Product for Cloud Computing): CA Access Request & User Management on Cloud & Premise provides solutions for implementation and on-going management of business users and the users’ privileges including access requests as well as enterprise compliance life cycle on cloud environment.

CA Executive Insight: CA Service Assurance Executive Dashboard (“dashboard”) provides visibility into Information Technology impact on key performance indicators (KPIs) through simple visual graphics such as gauges, charts and tables within a web browser. The Executive Insight delivers business knowledge of real-time and trend performance via personalized dashboards and reports that allow visualization and customization according to role and needs.

IAP Co. Ltd.

Team Leader-Multimedia, Tokyo, Japan, Jul. 2001 – Sept. 2007

Worked on all manner of online projects including Designing new websites, microsites, updates to an existing site, website usability and layout, what works best with Online Marketing (emails, banners, newsletters) and SEO. Worked for more than 5+ years in JAPAN on various projects for Japanese clients.

Principal Projects

Clients - Sony Corporation, Autobacs, PASCO, Encyclomedia (On client sites in JAPAN)

Inspection Expert System (IES), Autobacs Tokyo, Japan: December 2006 – September 2007

IES was developed to evaluate prices of used cars. This system takes care of maintenance and tracking system for repeat customers.

Global Reliable Information and Data System (GRIDS), Sony Corporation, Japan: October 2005 – November 2006

This system is used globally by all Sony group companies to record ESH data. The System was designed in three languages English, Japanese and Chinese.

ASPS, PASCO, Tokyo, Japan: January 2005 – August 2005

This interface works in Ubiquitous Communicator which reads RFID from chips installed on roads for blind people so they can get information and listen directions and information about the place.

CRONOS, Encyclomedia, Tokyo, Japan: June 2002 – October 2004

CRONOS is an enterprise knowledge management software application, the project aimed at creating and managing information like history, place and person. The application provides user friendly tools like Cronos Data Set editors for creating such information, presentation editor for playing such compiled information and a 3D environment where user can visualize the user created information in a history time line matrix.

RoaR Technologies Pvt. Ltd.

Web Designer, New Delhi, India, Mar. 2000 – Jun. 2001

Handled Front-end development encompassing conceptualization and execution inclusive of basic scripting (CSS & Java script) for various types of web pages.

Media and Marketing Network (Advertisement Agency)

Graphic Designer, New Delhi, India, May 1998 – Mar. 2000

Clients - Stroh's, Golden Peacock, Thunderbolt, ESSMA Woollen Mills, Greaves India Ltd., Bright Star Inn Hotel, Allied Domecq, Jindal, Mount Shivalik Industries Ltd.,

Handled layout design and production of various promotional materials, campaigns and publications; inclusive of printed media such as magazines, newsletters, brochures and complex designs for product packaging.

Managed Pre-Press to final output inclusive of high resolution scanning, colour corrections, final execution in processing house & printing press, till delivery of job to clients.

TOOLS

Prototyping/UI Development Tools: Axure, Sketch, Dreamweaver, Flash, CSS, HTML, XHTML

Image & Graphics: PhotoShop, Illustrator, Indesign, Fireworks, CorelDraw

Documentation: MS Office (Word, Power Point, Excel, Visio)

Video & Sound: DVD Studio Pro, Final Cut Pro, Sound Forge

Accessibility: JAWS, Zoom Text, Inspect 32

Web CMS tools: Joomla, Wordpress, PHPfox

Agile Project Management Tool: CA Agile Vision, VersionOne

Practices for web based products: WCAG Standards, HTML Validator, SEO, Cross Browser compatibility guidelines.

EDUCATION

Post Graduate Certificate, Human Computer Interaction, City University London, UK : September 2007 – September 2008

Bachelors of Art, Garhwal University, Dehradun, Uttarakhand: June 1990 – June 1993

One Year Diploma in Commercial Art from Board of Technical Education Govt. of NCT, Delhi: (part time)

Diploma, Software Development (IMPACT) from "Software Solution Integrated Limited" (SSIL), New Delhi

Certificate In Computer, IGNOU, New Delhi

Diploma, Multi-media and Graphics from "Aptech Arena", New Delhi

COUNTRIES OF WORK EXPERIENCE

India Japan United Kingdom USA

PERSONAL VITAE

Date of Birth : 1st August 1972

Linguistic Abilities - English, Hindi, Working experience in Japanese environment

Passport Number: L7680061

Linkedin Profile: http://in.linkedin.com/in/neelkant

Online Portfolio: http://neelkant.com/download/portfolio/

Username: portfolio password: @2017

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