CURRICULUM VITAE

PERSONAL DETAILS

SURNAME : MASINGE

FIRST NAMES : LETTA SASABONA MMASASEBONA

IDENTITY NUMBER : 761**********

GENDER : FEMALE

MARITAL STATUS : SINGLE

RESIDENTIAL&POSTAL ADDRESS : 2112 BLOCK KK

SOSHANGUVE, PRETORIA

0152

CONTACT NUMBER : 073-***-****

E-MAIL ADDRESS : actg25@r.postjobfree.com

NATIONALITY : SOUTH AFRICA

HOMELANGUAGE : TSONGA

HEALTH STATUS : GOOD

DEPENDANTS : TWO

CRIMINAL RECORD : NONE

SKILLS AND COMPETENCIES

*Excellent interpersonal skills

*Good Planning and Organising skills

*Excellent communication (verbal and written) skills

*Computer skills (PowerPoint, Pastel, excels, word and sap)

*Ability to work under pressure

*Customer service orientation

*Problem solving

*Strong sense of responsibility and confidentiality

*Knowledge of processes and procedure

*Independent functioning

LANGUAGE PROFICCIENCY

ENGLISH

ZULU

SETSWANA

N. SOTHO

S.SOTHO

SPEAK

GOOD

GOOD

GOOD

GOOD

GOOD

READ

GOOD

GOOD

GOOD

GOOD

GOOD

WRITE

GOOD

GOOD

GOOD

GOOD

GOOD

EDUCATIONAL QUALIFICATIONS

HIGH SCHOOL ATTENDED : MOLEBATSI HIGH SCHOOL

HIGHEST GRADE PASSED : GRADE 12 (MATRIC)

SUBJECTS PASSED : ENGLISH

: AFRIKAANS

: SETSWANA

: HISTORY

: BIOLOGY

: GEOGRAPHY

: BIBLICAL STUDIES

FURTHER TRAINING AND QUALIFICATIONS

INSTITUTION : TSHWANE SOUTH COLLEGE (1996-1997)

CERTIFICATE : NATIONAL CERTIFICATE INTRODUCTION N4

: NATIONAL CERTIFICATE N4

COURSE : MANAGEMENT ASSISTANT

SUBJECTS : INFORMATION PROCESS (TYPING) N4, N5, N6

: COMPUTER PRACTICE N4, N5, N6

: OFFICE PRACTICE N4&N5

: COMMUNICATION N4

INSTITUTION : SHETEMA ACADEMY (2010)

COURSE : CALL CENTRE

SUBJECTS : INBOUND

: OUTBOUND

: COMPUTER TRAINING

WORK EXPERIENCE

COMPANY : GHEKKO

POSITION : MERCHANDISING (STOCK TAKING)

DURATION : JANUARY 1998 UNTIL 2000

COMPANY : SHOPRITE (UNDER THE MANAGEMENT OF SPM)

POSITION : CASHIER

DURATION : JANUARY 2001UNTIL 2005

REFERENCE : MANAGER

: DAVID MBEKWA

CONTACT NUMBER : 071-***-****

REASON TO LEAVE : Contract ended

COMPANY : LESIBA LESO AND ASSOCIATES

POSITION : ADDITIONAL QUESTIONNAIRE SURVEYOR

DUTIES : Train census, calculating of train commuter and taken their complaints.

DURATION : MARCH UNTIL AUGUST 8 MONTH OF 2006

INSTITUTION : DEPARTMENT OF EDUCATION

: (Under the program of Khari Gude mass Literacy Campaign)

POSITION : FACILITATOR

DUTIES : teaching the illiterate old people how to read, write and calculate.

DURATION : 2007MARCH UNTIL NOVEMBER 2008

INSTITUTION : MUTHRAY AND ASSOCIATES INCORPORATED ATTORNEYS

POSITION : DATA CAPTURE AND ADMINISTRATION

DUTIES : Typing, Faxing, Filling, switchboard operator, photocopying, Issuing customer membership, handling documents, Capturing and sorting customers files, Make orders, Pastel ( quotation, invoicing, edit inventory items,, cash book entry and purchasing order. Internet, Microsoft excels, Microsoft word, power point, Pastel.

PERIOD : FEBRUARY 2009 until MARCH 2012

INSTITUTION : MUTHRAY ANDASSOCIATES INCORPORATED ATTORNEYS

DUTIES : Collections on behalf of City of Tshwane, Cuts offs and reconnections, Debts collections, Telephone skill, Basic advance customer service, Solving queries, Tracing, Formal Arrangement, inbound and outbound calls, Telephone management, Customer Consulted, Sap, drawing breakdowns, issuing letter of demand and summons.

PERIOD : March 2012 UNTIL FEBRUARY 2015

DURATION : PRESENT

REFERENCE : MANAGERS

: Thabo Khemisi

CONTACT NUMBER : 012-***-****/ 061*******

E-MAIL ADDRESS : actg25@r.postjobfree.com REFERENCE : Esther Taukobong

CONTACT NUMBER : 072-***-****/ 012-***-****

E-MAIL ADDRESS : actg25@r.postjobfree.com

INSTITUTION : DEBT LEX HOLDING

POSITION : DEBT COLLECTOR (collecting under African Bank, U bank, Finance 27, Capitec bank Bridge Loan, SA multiloan)

DUTIES : collecting on accounts that are in default, data capturethe debtor’s names, identifying queries and complaints on accounts, customer services, Garnishing and salary voluntary deduction, achieve set productivity and collection targets of the call centre, rehabilitate the accounts in a cost effective manner and telephone etiquette. Drafting of debt collection documents and contracts, administration correspondence, operating and closing files. Liaising with banks and clients.

DURATION : APRIL UNTIL TO DATE

REFERENCE : Sydney Skhosana

CONTACT NUMBER : 073-***-****

E-MAIL ADDRESS : actg25@r.postjobfree.com

REASON TO LEAVE : Looking for green pasture.

I solemnly declare that the information rendered above is only true in every respect.

L.S.M Masinge.

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