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Customer Service Network

Location:
Nigeria
Posted:
February 08, 2016

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Resume:

SANYAOLU ISMAIL O

*• SANYAOLU •CLOSE• AMJE• ALAKUKO• LAGOS

P.O BOX• 7508 •IKEJA• LAGOS• STATE

Email actfxv@r.postjobfree.com

TEL: 081*-****-***.

Summary

A result-driven IT professional with over 4years extensive experience in Engineering, Administration, Networking, and Customer Support.

Designed, Developed and implemented technical infrastructure.

Possess excellent organizational communication analytical and troubleshooting skills.

Objective

To be involved in various ICT project and to be in a dynamic and challenging environment where I can contribute positively, profitably to the development of the organization as well improving personal and intellectual excellence.

Education & Training

Cisco Networking Academy

Designing and Supporting Computer Networks February 12, 2010

•Design a simple internetwork using cisco technology.

•Design an IP addressing scheme to meet LAN requirements.

•Create an equipment list to meet LAN design requirements.

•Obtain and configure Cisco IOS software in Cisco devices.

•Create and present proposal to a customer.

Introducing Routing and Switching in the Enterprise February 12, 2010

•Configure a switch with VLANs and inter-switch communication.

•Perform LAN, WAN, and VLAN troubleshooting using a structured methodology and the OSI model.

•Implement a LAN for an approved network design.

•Implement access list to permit or deny specified traffic.

•Configure routing protocol on Cisco devices.

Working at a Small-to-Medium Business or ISP February 12, 2010

•Describe the structure of the internet and how communication occurs between hosts.

•Install, configure, and troubleshoot Cisco IOS devices for internet and server connectivity.

•Plan a basic wired infrastructure to support network traffic

•Troubleshoot problems using an organized, layer procedure

•Describe the OSI model and the process of encapsulation.

Networking For Home and Small Businesses February 12, 2010

•Set up a personal computer system, including the operating system, interface card and peripheral devices.

•Plan and Install a small business network and connect it to the internet.

•Verify and troubleshoot network and internet connectivity.

•Recognize and mitigate security threats to a home network.

•Configure basic IP services through a GUI.

CISCO I.T ESSENTIALS June 22, 2007

P.C Software & Hardware

• Build, Configure, upgrade and maintain a personal Computer system.

• Install and configure various computer peripheral devices.

• Setup, Configure and maintain a local area network.

• Resolve network connectivity problem on local area network using a systematic troubleshooting approach.

• Install, configure, upgrade and maintain Microsoft windows operating systems.

•Utilize relevant workplace safety and environment al standard during compute maintenance.

Higher National Diploma (August 2015)

Ogun State Institute of Technology (OGITECH)

Computer Engineering

Ordinary National Diploma July 28, 2010

D.S Adegbenro ICT Polytechnic Ogun State

Computer Engineering

Certifications

•CCNA CSCO11804404 July 2010

•CCNA Discovery June 2010

•Certified Security Consultant (Gate Protect UTM- AG Germany) march 2012

•Certified Security Professional (Gate Protect UTM Solution) march 2012

•CISCO I.T ESSENTIALS (P.C Software & Hardware) June 2007

Career History

Ladol Integrated Logistics Free Zone Enterprise February 2015 –Till Date

NETWORK SUPPORT TECHNICIAN

•Provide network support and perform troubleshoot to resolve various WAN/LAN connectivity issues.

•Assist various departments to maintain network security.

•Maintain hardware and software for optimum network performance.

•Troubleshoot and assist in installation and upgrade workstations and Servers.

•Install and maintain data and voice circuits through routers, switches, and Wide Area Network devices.

•Interact with vendor support contacts to resolve technical problems with the network.

•Perform Network Administration tasks on Windows Servers, Windows clients OS platforms.

•Install and maintain VoIP devices and ensure customer availability for various network.

•Maintain design for IP addresses, develop network resources and train support personnel to provide Tier I support to end users.

•Monitor all Information assurance policies and enforce compliance to all network security policies.

•Monitor and perform hardware and software upgrades to network servers including operating systems and applications.

•Coordinate with various teams for disaster planning and perform network backup and monitor recovery processes.

•Manage and document network systems, operational procedures and monitor hardware inventory for network.

•Administer software licensing and purchasing for effective installation of network.

•Participate in network on-call support on rotational basis.

•Ensure and provide effective customer service to in-house customers.

S24 SOLUTIONS LIMITED 2013-2015

Senior Technical Officer

•Evaluation of Newly embarked product and Project Analysis.

•To carry out Solution staging, installations & Implementations.

•Monitor projects sites surveys/assessments, direct bids preparations and support all direct pre-sales

services.

•Development and proper documentation of project charts, diagrams and installation reference details.

•Assist in the preparation of Quote, product evaluation and implementation.

Project Handled (To mention few)

• Nigeria WHO Country Office Internet connectivity 6 location

• MRS Aviation PABX implementation and maintenance

Kits Technologies 2011-2013

Field Technician and Instructor

(Courses Instructed)

•Cisco Certified Network Associate (CCNA)

•VSAT Technology

•Wireless Connectivity

•IP-PBX/ VOIP

•IP- Surveillance

Project Handled (To mention few)

•Osun state University (all 5 campus) VSAT internet connectivity.

•Marubeni NIPP (calabar) Wireless Connectivity LAN/WLAN Administration.

•Nigerian Gas Company (NGC) VOIP solution (omotosho power plant ondo state)

•ActionAid (lagos) Structure Cabling.

Nigerite Limited Ikeja Lagos 2010- 2011

INTERNSHIP Assistance Network Administrator

• Responsible for upgrade and installation of all network devices.

• Responsible for Network up-time.

• To satisfy all computer and network users at all time

Key Competence and Skills

• Subnetting •Variable Length Subnet Mask (VLSM) •TCP/IP •IP Routing •Switching •VLAN

•Network Security •Network Address Translation (NAT) •Wireless Technology • IPv6

•Wide Area Networks •Windows Active Directory •IP-PABX/VOIP •VSAT Technology

•Wireless Connectivity •IP Surveillance •Structure Cabling •VPN.

References

Available on request.



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