Milad Tabrizi

514-***-****

actfsw@r.postjobfree.com

An experienced IT Support Technician, skilled in providing excellent technical and operational support.

Over 2 years experiences in Installing and troubleshooting hardware and software issues

Strong knowledge of Microsoft, Linux and cisco technologies

Quick learner who adapts easily to new processes, latest technologies, trends and excellent training skills.

Ability to multi-task and work independently or in a team oriented environment.

TECHNICAL SKILLS

•Microsoft :

Windows Server 2008, Windows Server 2012, XP, 7, 8, 10, Active Directory, FTP Server, DHCP, IIS, WDS, WSUS, TCP/IP, DNS, NAT, Exchange server, WAN, LAN, Remote desktop, Group policy, PowerShell, VPN,MS Office

•Cisco:

Router And Switch configuration, STP, ACL, WAN, NAT, DHCP, VLANS, EIGRP, OSPF, IGRP, RIP, RIP V2, Frame relay, TFTP,

•Linux:

Installation, configuration UNIX/Linux Server (Fedora, Ubuntu, Centos).FTP, NFS, DHCP, SSH, Apache, Mail server, VI and VIM editor, Installing LAMP (Linux, Apache, MYSQL and PHP), Samba, VOIP (trixbox).

•Virtualization:

VMware Workstation, ESXI, VMware, VSphere 5.5, Hyper-V

•Hard Ware :

Assembling, configuration and troubleshooting Of PCs and Laptops

•Tools And Software : Wireshark,Firewall

EDUCATION

John Abbott College

Diploma in Network Administration 2014-2015

CERTIFICATION

MCP Microsoft

CCNA Routing and Switching

PROFESSOINAL EXPERIENCE

Mallinckrodt Company, Montreal (Internship) 2015/Jan

•Configure, document, deploy, monitor, troubleshoot, and repair network infrastructure devices and cabling

•Provide pc hardware, software, peripheral, network, and limited enterprise software support for end users

•Manage site server backups, monitoring, troubleshooting

•Answering user queries and troubleshooting such as printers, hardware and software

•Upload and receive software’s on Citrix

•Working with Ticketing software such as OTRS, Sitracker

Data Telecom Company, Tehran 2011/Feb-2014/Apr

Responsibility:

•Maintain, troubleshoot the use of local area networks (LANs), wide area networks (WAN)

•Answering user queries and troubleshooting Issues related to hardware, software and internet

•Establish connections to a wired and wireless telecommunications network

•Administrated user account, computer account and GPO in Active Directory

•Participated in the projects of network expansion and server room upgrade: installed Windows/ Linux servers, routers, switches, and made cabling network testing.

•Troubleshoot windows and Linux problems

•Process IT support tickets using a ticketing tool

•Installing LAMP(Linux, Apache and php)

•Implemented and managed the Email server system - Exchange Server.

•Develop and compile guidelines and documentation

Problems

•Setup printers, scanner, office equipment and desktop software

•Installation and Configurations of new software and Hardware on the Network Workstations

•Implementation remote Client and VPN setup on laptops for Off Site users

•Troubleshoot technical issues including Wireless and DSL Modems

•test and repair cable signals and associated equipment

References available upon request

Contact this candidate