Kendall Burnett

**** * *** ** ● Milwaukee, Wisconsin 53206 ● 414-***-**** ● actfrf@r.postjobfree.com

Service Technician

EDUCATION & TRAINING

Certification - Business Computer Programming

2002

MBTI BUSINESS TRAINING INSTITUTE

Milwaukee, WI

CERTIFICATIONS

●Business Computer Programming, 2002

KEY COMPETENCIES

●Monitoring

●Reading Comprehension

●Speaking

●Writing

●Science

●Mathematics

●Management of Material Resources

●Time Management

●Judgment and Decision Making

●Active Learning

●Management of Financial Resources

●Operation and Control

●Equipment Selection

●Installation

●Operation Monitoring

●Quality Control Analysis

●Repairing

PROFESSIONAL EXPERIENCE

Service Technician FT4

November 2005 - April 2014

TIME WARNER CABLE

1320 N Martin Luther King Jr Drive Milwaukee, WI 53212

●Diagnosed and repaired telecommunication cable television and high speed internet service problems

●Diagnosed trouble shot calls, and created logical and legible account of all work completed

●Utilized specialty equipment to diagnose and fix customer complaints(ex: multi-meter)

●Performed difficult field jobs and handles customer service complaints, related to installation or repair of all TWCSD services

●Reviewed daily/weekly/monthly reports to evaluate the quality and quantity of work performed by subordinates

●Provided appropriate performance feedback to influence positive performance

●Inspected services vehicles on a monthly basis for stock of equipment, tools and ensures proper maintenance of vehicle fleet

ACCOMPLISHMENTS & AWARDS

●Academic Highest Honors, 2002

TOOLS & TECHNOLOGY

●Proficient in installing and troubleshooting phone, data and video

●Skilled in coaxial cable systems, and cat 5

●Experienced in working in crawl spaces, attics, basements and various heights

●Works well under pressure

●Experienced with various types of cable tester/meters and phone tester

●Outstanding customer relations

●Knowledge of two computer languages which are Visual Basic and Cobol Basic

●Hardware exposure: IBM PC'S

●Software exposure: MS Word, MS Access, Excels, Power Point, and Windows 08

Contact this candidate