MICHAEL B. STOUT

**** ******* ** * Johnson City, TN 37604 * actfqx@r.postjobfree.com * 423-***-****

SUMMARY OF QUALIFICATIONS

Twenty years experience in sales, sales management, operations management, corporate training, and private education

Successful track record of exceeding quotas, and developing relationships with all levels of management

Managed multi-state territory and national accounts utilizing time management skills

Trained and mentored new sales and operations personnel providing both positive and negative feedback, reinforcing skills, and building self-esteem

Proven abilities in developing people and teams in both sales, operations, and training environment

Possess excellent business acumen, critical decision making abilities and a “get the job done” attitude

PROFESSIONAL EXPERIENCE

2015 – Present VACO

Traveling Site Supervisor

Traveled to client sites to supervise a group of local people in redacting credit card numbers from hospital patient records in accordance with current law. Accuracy in finding and redacting numbers is paramount.

2012 – 2015 National College

Campus Director

Responsible for managing the Bristol, TN college, including staffing of full and part time faculty and administrative staff, P&L responsibility, scheduling, facility maintenance, and student recruitment. This location is consistently in the top 50% of 31 campus locations of National College despite being in a small market. Maintained a better than public college retention rate of 56%, and placement rate of 74%.

2010 – 2011 Knology Inc., Knoxville, TN

Business Sales Supervisor

Managed a group of Account Executives and a Business Sales Coordinator, who sold voice services, data and fiber services, and cable services to local businesses, to achieve the highest revenue ever for this team. Developed AE’s in the sales process, product knowledge, and pricing and discounts. Directed the team in prospecting, sales, closing, and implementation, while assuring customer satisfaction.

2008 – 2009 Glass Doctor, Nashville, TN

Franchise Owner

Managed the day to day operations of the business, technician scheduling, customer quotes, office personnel, and all phases of the business for a 5 county territory. Responsibility for hiring and firing of employees, procuring supplies at the best price, and just in time delivery of those supplies.

2007 Servpro Industries, Inc., Gallatin, TN

Product Marketing Division Manager

Managed the sales group responsible for selling to the approximately 1400 franchises, equipment, cleaning products, and vehicles while maintaining profit margins and meeting sales goals. Exceeded sales goals by 20% year over year. Managed relationships with vendors who manufacture equipment for Servpro, insuring quality and pricing were competitive in the industry, and insured they provided training for the in-house sales force.

2005 – 2006 Level 3 Communications, Johnson City, TN

Sales Manager

Manage Account Executives, Account Consultants, and Sales Engineer, to attain sales quota. Took over sales office with virtually no sales, and within months, was at 102% of quota. Responsible for managing profit margins of services sold in the Tri-Cities area. Manage key business measurements including accounts receivable, service delivery, orders, and expense forecast.

2003 – 2005 INI Global, Inc.

Vice President of Operations, Madison, WI

Managed and supervised all aspects of operations including recruiting and motivating administrative and consulting team members. Worked with the President, VP of Finance and Administration, and VP of Sales, to develop policies and procedures to assure long-term growth and profitability. Insure quality results with executive level meetings with clients, facilitate re-engineering and automation of processes and procedures, directing development of electronic receipt of invoices, enhancement of the proprietary database, and manage the operations budget.

Michael B. Stout

Project Manager

Managed a team of consultants for five clients, one of which incurred over $20 million in telecommunications expenses annually. Interfaced with clients and vendors, prepared and presented presentations on savings identified by the team, and directed implementations of projects to realize identified savings.

2001- 2002 KMC Telecom, Inc., Johnson City, TN

Sales Director, National Markets

Began with this company as the Sales Manager for the Tri-Cities, Tennessee market, managing a group responsible for voice, data, LD, and Internet sales. Quickly moved into Sales Director role managing a few select national accounts such as Wal-Mart and Sprint.

1998-2000 Qwest Communications, Inc., Dandridge, TN

Distributor Sales Manager

Recruited, trained, and developed new distributors to sell telecommunications products, with a concentration on data networking.

1978-1998AT&T Communications, AT&T Information Systems, Southern Bell

Atlanta, GA; Cincinnati, OH; Birmingham, AL

Data Network Sales Manager, Instructor/Course Manager/Curriculum Manager, Staff Manager

Over the course of a twenty year career with the “Bell System” companies, progressively took on ever increasing roles and responsibilities starting in various sales positions, then Staff Manager, Instructor, Course/Curriculum Manager, and Sales Manager. As a Sales Manager, created modules for new sales group in a three-state (Alabama, Mississippi, and Louisiana) territory. Identified number of Data Network Account Executives needed in each location to support $13.4 million in revenue. Coordinated training, budget, objectives, compensation plans, and hired DNAEs. Led new group of six Data Network Account Executives to 106% of quota, a sixteen point year-over-year gain in the second year. As Curriculum Manager, managed curriculum and course development for the new DNAE corporate wide position. Taught technical courses as well as sales skills courses. Previously designed voice, data and integrated networks for companies such as International Paper, Piedmont Airlines, and Federal Express.

EDUCATION

University of Georgia, Athens, GA

Masters of Business Administration, Management

Auburn University, Auburn, AL

Bachelor of Science, Business Administration

PROFESSIONAL TRAINING and OTHER ACTIVITIES

Numerous courses and seminars including Project Management, Managing Business Relationships, Presentation Skills, Managing People and Performance, Instructor Training Workshop, and Maximizing Individual Effectiveness. Taught Junior Achievement at Lawrenceville, GA middle school, taught marketing course as adjunct professor at Carson Newman College. Enjoy camping and travel and playing softball, travelled to all 50 states.

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