Jonathan Jackson

Technology Manager

Bronxville, NY 10708

actfpl@r.postjobfree.com - 806-***-****

Highly skilled Systems Engineer and experienced professional with over 15 years leading and managing teams including supporting Windows system platforms and Active Directory services implementation within a large corporate environment. Experienced in leading teams of engineers in supporting, designing multi- tier-high availability, scalable environments for both Internet banking and stand-alone internal applications for the financial industry. Capable of analyzing problems both individually and by working collectively to investigate the root cause of a problem and develop a plan for implementing a solution. Extremely effective in supporting business lines and systems environment in both high pressure situations and demanding business surroundings.

Authorized to work in the US for any employer

WORK EXPERIENCE

Technology Manager

Wells Fargo Securities - May 2011 to April 2015

• Led a team of application engineers responsible for middleware layers for 150 plus Capital Markets applications.

• Managed the day-to-day support of 3 Satellite Data Centers that included Facility relationship, HVAC and Power requirements that housed over 400 servers and 7 NetApp storage arrays.

• Managed, hardened, and maintained infrastructure configurations that supported VMWare, Citrix, NetApp, and multi-tier environments.

• Responsible for sizing, ordering, installation, and all aspects of deployment of servers (IBM, Dell, HP and others) and related hardware.

• Worked closely with Enterprise Architecture teams, Developers, Business Managers, and Third Party Vendors to ensure all specifications and requirements were met for business critical applications and their deployments.

• Managed automation and replication to ensure Disaster Recovery Environments and Backup were always available.

• Managed the setup of multiple pilot projects to test out new hardware and applications.

• Ensured server level standards were set to meet cybersecurity requirements, included management of Active Directory (AD) GPO’s, OU's, DFS, Shares & NTFS lockdowns, port and virus management, and daily auditing. Lead Operating System Engineer

Wells Fargo Securities - April 2008 to May 2011

• Worked closely with Vendors to ensure accuracy of hardware and software refresh.

• Ensured the OS meets the banks cybersecurity and compliance standards.

• As the Lead Windows Engineer for Security Investment Group Systems I was responsible for all Windows based servers. This included the design, deployment of hardware, upgrades, and the Windows server operating system (OS) for all environments.

• Redesigned, upgraded and deployed both Citrix and VMWare ESX server's environment to meet the demand by the business and developers.

• Worked with Developers on all levels to ensure that applications were deployed onto new multi fail-over IIS, Application and Database Servers from development through production environments.

• Managed the Active Directory Group policy objects that are used to secure the Windows based systems.

• Partnered in a Pilot of a thin client solution for Traders using CITRIX/WYSE, Sunray, VMWare and HP solutions.

• Supported and managed a NetApp NAS solution for critical database and files with.

• Ensured both Business Continuity Plans and written documentation was kept up to date. Team Lead/Operating System Engineer

Wells Fargo - June 2004 to April 2008

• Supported a 24x7 Enterprise SiteMinder a Single sign-on application that covered both the Internet and Intranet applications.

• Led the Channel Secure operations team of 7 that supported the Single Sign-on environments for internal and external applications.

• Deployed strategies for patching monitoring of systems.

• Led projects to redesign, equipment refresh, and standardize all servers on one common platform (hardware and OS) to increase the performance, availability and cost savings.

• Managing the rewrite of the Channel Secure Security Plan and Service Level Agreement. Operating System Engineer

Wells Fargo - January 1997 to May 2004

• Team Lead of over 14 engineers that supported 350+ Windows servers in a multi-tier Internet environment of IIS, Middleware (Websphere and Weblogic), and SQL servers.

• Designed architecture and set hardware design specifications to ensure compatibility, scalability for new Internet/intranet, and standalone applications being rolled out into environments.

• Worked closely with business units, e-business system consultants and third party vendors to ensure project deadlines are met.

• Created the current ITS Security standards, system build standards, and hardware specs for multi-tier systems that passed multiple bank security audits without any major findings.

• Assisted in the creation of a clear cost modeling structuring for the incremental cost for supporting servers within the ITS-NT system environment and delivered it to business units in presentations.

• Architected, built, deployed a NT4 Domain, servers, and desktops for Wholesale Banking. Field Engineer

PC Professional - November 1996 to June 1997

• Performed troubleshooting of software and hardware related issues.

• Instructed Customers on system use and maintenance.

• Installed peripherals and software upgrades to meet customer requirements. Configuration and Depot Manager

Dataflex - May 1995 to September 1996

• Supervised over 15 personnel including counseling, hours, vacation, and other personnel matters.

• Supervised configuration center for over 1300 units monthly.

• Managed high end repair center for over 200 units monthly.

• Maintain direct support relationships with sales, field techs, and customers. Weapons NCO

Special Forces - July 1980 to July 1995

• Led 12-man Special Forces Operational Detachments on multiple high-risk operations without losses to men or equipment.

• Trained both US Forces and Foreign Forces in light and heavy weapon, maritime operations, Infantry combat tactics, and techniques.

• Led both Infantry Fire team, squads and Platoons for multiple operations

• Instructor for 82nd Airborne Light Leaders Course (infantry squad & platoon tactics, fundamentals of scouting, waterborne/air operations, and Pre Ranger School) Class size 30 to 100+.

• Conducted quarterly counseling and evaluation when in a lead positions.

• As an Operations NCO I compiled and briefed Unit Status Report to high ranking General staff officers on a monthly basis.

• Held the position of Battalion Information System NCO responsible for 300 language Computers. EDUCATION

AA in Technology

Pierce College

1990 to 1995

SKILLS

Windows 2000, Windows NT, Windows Server 2003, Windows Server 2008, IIS, Citrix, Vmware

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