Kyle Lonergan

#305-*****-** AVE NW, EDMONTON, AB, T6J 4G6

780-***-**** actfnf@r.postjobfree.com

Objectives

To obtain full time employment where I can grow professionally and expand my skillset within a corporate office environment.

Experience

Customer Service Representative/Client Care Representative June 2015 – Present

The Brick – Edmonton, AB

(CSR) Answered warranty related calls, assisting customers with Technical Support appointments and completed warranty claims.

(CCR) Answer and respond to warranty related customer e mails and close off escalation matters. Safety Watch

April 2014 – June 2015

Pivotal Safety – Various Locations

Monitored workers to ensure they met and exceeded safety protocols, provided hourly reports and updates on the safety of the jobsite.

Call Centre Representative

January 2013 – April 2014

Atco I Tek – Edmonton, AB

Respond to ATCO Gas distribution client inquiries including but not limited to: billing inquiries, service calls, usage concerns or inquiries, and general complaints or concerns regarding ATCO Gas. Provided dispatch services for emergency calls.

Mentored and trained new and existing colleagues.

Outbound Sales Representative

January 2012 – March 2014

Shaw Cable – Edmonton, AB

Performed outbound sales calls to acquire new business. Created and maintained database of customers, handled customer’s needs and requirements. Page 1

Kyle Lonergan

Loss Prevention Officer

2011

Future Shop – Edmonton, AB

Security

2008

Woolly Bully’s Pub – Edmonton, AB

Skills

19+ years of experience in providing excellent customer service including, but not limited to: 4 years as an entrepreneur having proprietorship of a confectionary company, 5.5+ years in music entertainment and promotions, 6.5 years in retail and direct sales, 2 years as a swing stage painter, and 2+ years in a call centre environment, holding various positions from D.J, to Bar Security and Loss Prevention Officer, Sales Associate, professional painter, and Customer Service Representative. Provided services such as: client liaison, responding to customer enquiries, sales, entertainment, event organizer and promotions

Education

National Construction Safety Officer – ACSA Safety First aid & CPR

Leadership for Safety Excellence, ACSA

Hazzard Management

Legislation Awareness

WHIMIS – Train the Trainer

Confined Space Entry

Basic Instructional Techniques

Road Map to Zero Safety Culture

Microsoft Office, Word/Excel

Diploma, Marketing, Themes Valley College, Whitby, ON High School Diploma, Anderson CVI, Whitby, ON

References

References available upon request.

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