Management Manager
Resume:
KEVIN PATTERSON
Brooklyn, NY 11206 Senior Real Estate & Property Management Executive actfmp@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Dynamic, versatile leader and asymmetrical thinker with 15 years of progressively responsible experience in the design, construction, management and operation of facilities. Background includes full-range of real estate management functions from acquisition, asset management, brokerage, business development, consulting, property management, financing, real estate investment, real estate marketing, rentals, sales and construction through management and marketing of multi-site residential, retail and commercial properties, as well as dealing with city agencies such as: FDNY, ECB, DHCR, HPD, DOB, DOH, DOT, DOS, DEP, HUD. Engaged in numerous multimillion dollar projects to decrease CAM/operating expenses, attract tenants, and increase NOI.
Key Areas of Leadership & Functional Expertise
• Strategic Planning • Project Management • Vendor Sourcing & Relations
• Capital & Operating Budgets • Procurement • Inventory Management
• Rentals & Sales • HR & Staff Relations • Union & Non Union Labor Relations
• Contracts & Negotiations • P&L Accountability • Construction & Renovations
• Safety & Security (OSHA/ADA) • Tenant Relations • Operations & Facility Management
• Team Building & Leadership • Training & Development • Marketing, Advertising & Promotions
• Policy Formulation • Rent Roll Management • Regulatory Compliance
Retail & Commercial Construction and CAPEX Projects
• Structure & Roofing • Building Envelope • Utilities, Parking, Roadways & Walkways
• Interiors • Plumbing Systems • Fire Sprinkler/Suppression Systems
• Environmental (Green) Concerns • Solar Applications • Fire Detection & Alarm Systems
• Electrical (Energy Efficient) Retrofit • Geo Technical Improvements • HVAC systems (Chillers, Cooling Towers)
• Vertical Transportation • Exterior Walls • Landscaping, Lighting, Signage
• Special Construction & Equipment • ADA • Sub-grade/Landfill testing/monitoring
Computer Skills
MAC and Windows; MS Office (Word, Excel, Access, Outlook and Project); Filemaker Pro, AutoCad, MiniCad, Fleet Management, Security Systems, Macola, MRI, Rcash, Asset Management, Rent Manager, Paylease, Salesforce, Yardi.
CREDENTIALS
FDNY Certified Fire Safety Director Licensed NYC Building Expediter
Certified Forklift and Hi-lo Operator Scaffolding License
Construction Site Supervisor License Pending Site Safety Coordinator Certification
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
Broadway Housing Communities New York, NY
Director of Facilities with Property Management, Construction, Tenant Services 2/13-Present
Responsible for the successful day-to-day financial, administrative, and maintenance operation of the portfolio consisting of multiple residential and commercial properties (800 units of residential housing/multiple commercial spaces) while ensuring company’s standards are achieved and superior customer service is delivered. Direct the facilities’ staff to ensure that all company and departmental goals for the portfolio are met.
• Drive the daily operations of 700,000 SF in seven mixed-use buildings, including a medical center, two daycare centers, parking lot and three art galleries.
• Supervise a staff of 70 including union/non-union maintenance technicians, help desk group, concierge and tenant services. Hire, recruit and develop staff with the goal of ensuring excellent service, core competencies, and internal promotability. Mentor and train manages and supervisors in budgeting, staffing, hiring, workforce direction, preventive maintenance, regulatory compliance and services.
KEVIN PATTERSON page 2
• Oversee all facilities and property management activities/functions, including but not limited to: tenant relations, leasing/renewal, collections, and reporting; property budgets, multi-trade activities involved in maintenance, repair/renovation, appearance and condition, move management, space planning, as well as guiding multiple construction projects and teams from pre-construction through project closeout and post construction warranty services.
• Manage financial operations, create and manage financial forecast, administer operating and capital budgets including developing specifications for capital items, bid and analyze pricing from vendors and monitor projects in concern with construction. Develop and monitor three department budgets, review variances against benchmarks, monitor cash flow, asset lifecycle and compliance.
• Partner with executive team to meet owner and investor’s asset management goals (physical, financial and community) and establish controls.
• Oversee hiring, bidding, scoping, researching and negotiating external vendor contracts to reduce costs and improve services for contracts ranging upwards of $100,000.
• Represent developer’s interest related to removing all violations issued by city agencies; negotiate settlements of violation penalties.
• Direct recycling services, safety program, and hurricane preparedness plan, as well as contingency planning and execution to support all facilities.
• Maintain contact with tenants on a regular basis to assess needs and provide resolution to tenant issues and provide exemplary customer service through a proactive and positive approach.
• Coordinate with Rent Administration & Tenant Services – interview, screen and check backgrounds of prospective tenants for six buildings; negotiate and finalize leases and renewals, initiate soft collections, negotiate payment plans with delinquent tenants and coordinate legal proceedings with Rent Administration and outside counsel.
• As Managing Agent, represent company at all hearings in Housing Court.
Consultant - Staff Training & Development/Real Estate Development 1/12-1/13
• Built-out, managed and directed corporation’s central training and staff development. Executed the learning platform by managing development, implementation, facilitation, and evaluation of training programs that were aligned with Developer’s objective to drive top-line volume, growth and customer satisfaction.
• Responsible for development of 1.5 million SF of commercial, industrial and multifamily residential units including performing due diligence on all potential acquisitions, existing properties and development sites, i.e. physical condition, environmental and zoning assessment. Worked with developers and managed projects to ensure each asset was built in compliance with brand standards and aid in expediting deal execution, design/permitting and construction through the use of internal and external resources.
• Represented developer’s interests related to removing all violations and negotiating settlements of penalties with all city agencies.
• Authored new Property Management Policies and Procedures manual purposed to use as a reference guide for operating personnel and enable managers to streamline administrative functions and define responsibilities.
Safe Horizons New York, NY
Senior Director of Facilities & Property Management, Construction & Capital Projects 9/10-1/12
Under minimal supervision and with broad latitude provided oversight for all operating aspects of the organization’s citywide 11 residential buildings and 46 commercial properties.
• Supervised project managers, directors of operations and DV administration, manager of corporate operations, supervisors of residential living and centralized mailroom services, corporate receptionist and indirect reports at 50 facilities.
• Directed, managed and oversaw efficient and environmentally friendly overall operation of commercial and residential real estate properties including execution of leasing strategy and all property and facilities management functions including tenant improvement activities.
KEVIN PATTERSON page 3
• Developed agency-wide budget for facilities-related operating and capital expenses, including running various capital planning and financing scenarios for capital projects with up to $4 million in total cost.
• Managed the Energy Efficiency Program and maintenance of the electrical, HVAC, lighting, plumbing, fire-safety, and security systems for all properties.
• Oversaw the implementation of and compliance with OSHA safety program.
• Established building and quality assurance standards. Oversaw the hand-off of projects from construction consultants and contractors to the management and maintenance staff.
• Wrote RFPs and employed competitive methods (not exclusively low-bid) to select contractors, consultants and vendors.
• Engaged in Community Relations and coordinated Security with NYPD.
Acadia Realty Trust (Albee Development LLC) New York, NY
Property & Construction Manager 7/07-1/08
Managed 9 shopping malls comprised of over 400 commercial tenants. Directed and maintained an expanding number of commercial, industrial, multi-family residential and development properties, with a fluctuating staff +/- 100 and utilizing a budget of $1M to $5M depending on property, covering salaries and all operating expenses.
Thor Equities, LLC New York, NY
Property Manager in Tri-State Area 10/01-8/08
Property Manager Consultant/Expediter 1/08-8/10
Property Manager & Security, Leasing, Marketing, Construction & Residential 2/03-7/07
Managed and maintained all aspects of up to 8-12 commercial and residential properties throughout tri-state area, including market rate housing. Oversaw HR function for 100 union and non-union personnel. Optimized tenant retention and lease renewals. Managed operating budget of $3 million and individual construction budgets of up to $15 million. Handled 200+ landlord-tenant court hearings. Resolved violations with Department of Buildings. Coordinated with GVA Williams Construction Consulting Property Management.
• Oversaw the development and management of 6 multiple sites throughout the five boroughs, as well as the development of property services and construction programs, recruitment and hiring of architects and engineers, securing bids and administration of construction and contracts.
• Managed 12 construction and renovation projects over 5 years.
• Directed the $15 million renovation of the Gallery at Fulton Street Shopping Mall in Brooklyn.
• Created Outdoor Coney Island Flea Market operating across 100,00 SF of outdoor space with more than 400 individual merchant booths and drawing 30,000 daily customers.
• Managed a parking lot accommodating 1,000+ cars.
• Wrote and implemented Property Management Policy and Procedure Manual, Purchasing Manual, Green Manual, Fire Safety and General Safety Manual, HR Manual, and Lease Schedule; conducted sessions with employees to review procedures in manuals.
• Directly supervised several building managers and building staff.
• Oversaw all budgets, accounting, billing, cash flow, profitability, variance and audit analyses.
• Managed client relations and resolved tenant issues.
• Resolved, removed and settled all violations with city agencies.
• Carried out all other functions outlined previously.
Addendum to Resume – Sampling of Residential, Retail, Industrial & Commercial Construction and CAPEX Projects completed within my normal duties as a Director of Facilities, Assistance Director of Property Manager and Director of Property Management
$50,000.00 Underground retention system geo textile liner replacement. This was part of a 3 year program to replace the sock system servicing at a retail shopping center.
$75,000.00 Sidewalk replacement project to remove and replace failing common area sidewalk
$50,000.00 Sectional store front block replacement which entailed the removal and replacement of structural block walls due to water penetration resulting in failure.
$50,000 Store front painting project entailing painting of the exterior building block walls. This project being over 50% of the shopping center allowed for a capital application.
$50,000.00 Block Sealing project to address MOLD in tenant spaces with water penetration thru the block wall system. Project was scheduled with abatement being performed in conjunction to bring the tenant space in compliance with state testing.
$500,000.00 HVAC replacement for large shopping center Phase 2 of 2 with conversion from a central plant operation to roof top HVAC package units with tenant remaining in operation.
$200,000.00 Multi-year paving project to remove and replace approximately 8" asphalt with 6" of base asphalt and 2" of top coat (wear course) in the parking field for a major box retailer. Total area approximately 21,034 sf. This project would be a safety related obligation with failure experienced in the retail center.
$800,000.00 Managed muti-year building rehab. Worked closely with NJ Department of Environment, local/State agencies, contracted Engineering groups and General Contractors to bring property into compliance. This was 1 of 3 similar projects I managed on the company’s behalf.
$75,000,000.00 Project manage multi-year new residential 124 apartment condo project. Including state of the art children museum and children center. This was the company first every Green Leeds installation. Working directly with general contractor, sub-contractors, architect and consultants. This was a phased out role out of projects New York City market. I directly coordinated on the company’s behalf in the field to ensure a smooth install of systems both providing service to common are components and tenant specific applications.
$177,800.00 Removal and replacement of residential Roof systems. This program was Year 1 of a 2 Year replacement project for this building.
$160,000.00 Multi-Story office building roof top HVAC replacement with crane staging and unit replacement being performed in a 3 year program.
In my over twenty years of experience, I have completed numerous projects for several properties. These projects have been in the millions of dollars:
Utilities, parking, roadways and walkways
Landscaping, lighting, signage and exterior walls
Structure and Roofing
Building envelope
Interiors
Vertical transportation
Plumbing systems
Fire sprinkler/Suppression systems
HVAC systems (Chillers, Cooling Towers)
Electrical systems (Energy Efficiency Retrofit)
Fire Detections and alarm systems
Environmental concerns
Geo Technical investigations and improvements
Equipment and special construction
ADA
199 Hart Street
Brooklyn, NY 11206
actfmp@r.postjobfree.com
Re:
Dear Hiring Manager:
I am contacting you pursuant to being considered for the above-captioned position as regional director of (property/asset portfolio) oversight within your organization. I have attached a copy of my résumé which I am confident reflects by suitability for this position.
As you will note, I have a lengthy history of directing a number of multi-site properties and complexes comprised of commercial, industrial, retail and residential tenants, characterized by a strong record of accomplishment intended to protect the bottom line. Moreover, I have a perseverant, straightforward approach and results-driven ability to chariot extensive staffs, super-sized facilities, large material inventories of supplies and equipment, as well as numerous complex construction projects running the gamut from retrofitting and renovating/remodeling to new build outs with all the integral interior and exterior components. Additionally, I am accustomed to handling the financial aspects of property management including dealing with investors and banks pertaining to portfolio expansion, acquisition, and construction.
While I am well regarded by my current employer, I have reached a point in my career where I would like to devote my energy and vast knowledge to a regional or district management position overseeing a high-value portfolio. I am looking forward to furthering my career with an enterprising and dynamic organization where I can be an integral team member of like professionals committed to high standards and profitability, and rewarded for acumen, initiative, and results.
In closing, I am confident with my 15+ years in facility operations, property management, portfolio enhancement and a record of distinguished accomplishment in business development, I can replicate and exceed my previous achievements and make an immediate and positive contribution to your organization's top tier. I look forward to discussing my qualifications in greater detail. Until then, thank you for your consideration.
Sincerely,
Kevin Patterson
Attachment: Résumé
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