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Customer Service Management

Location:
Dallas, TX
Posted:
February 07, 2016

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Resume:

TANIA E. WILLIAMS 281-***-****

***** ****** *** ****, ******** Texas, 77407 actflx@r.postjobfree.com

Highly qualified and well developed professional with extensive and progressive growth in directing all aspects of redevelopment operations while demonstrating attuned communication and diplomacy qualities, solid expertise in providing independent, hands on leadership to facilitate business growth, strategic market analysis, key account management, and financial administration initiatives. Strong analytical, organizational, facilitation, and communication skills, and ability to work independently and collaboratively within a team environment.

Seeking a position in an operational environment that will effectively utilize my acquired skills and abilities in the following areas:

Supplier Management

Strategic Planning

Strategic Sourcing

Procurement

Contracted Services

Pricing Negotiation

Customer Service Relations

Asset Management

Property Evaluation

Project Management

Operations Budget/Cost Estimation

Logistics

Insurance Compliance

Transportation & Logistics Management

Business Project Planning & Coordination

P&L Management

Vendor Management

Tenant Relations

Experience & Core Competencies

Experience in Sourcing, Procurement and business development.

Experience in forecasting, resource management and planning.

Experience in project management and process improvement.

Experience in logistics and transportation management.

Proven record of profitability and cost efficiency in operations management.

Results driven with more than three years of property management/REO coordinator and redevelopment experience.

Proven ability to effectively handle multi task levels of management responsibility with minimal direction.

Solid communication and interpersonal skills

Energetic, dependable and self motivated with a high degree of collaborative work integrity.

Professional Profile

GIA Logistics Transportation., Richmond, TX - Business Owner - July 2012 to Aug 2014

Responsible for overall project management, resource planning and logistics. Developing and implementing work performance standards and measures to ensure efficient operations and optimum resource utilization. Responsible for projects and studies aimed at operational efficiency and cost savings.

Execution and management of state to state transportation and dispatch requirements to ensure timely delivery to Customers.

Mapping out, with the involvement of driver team, short and long-term plans for business growth including logistical and resource objectives. Reviewing distribution budgets and ensuring they are realistic and accurately consolidated into the overall business budget.

Formulating distribution strategies, policies and guidelines appropriate to the achievement of distribution center goals and objectives.

Optimizing material flow through development and implementation of automated systems i.e. Centralized dispatch. Utilized knowledge and skill of transportation logistics to significantly improve efficiency and secure contracts with rail yards and auto auction facilities.

New Beginning Realty Group, East Point, GA - Senior REO Coordinator - June 2006 to Dec 2009

Managed, marketed, maintained, and liquidated foreclosure/REO properties through direct action with real estate agents and various contractors. Ensured that activities were timely and efficient in order to minimize losses to banks.

Facilitated meetings with vendors and tenants to ensure that properties are maintained properly with company standards. Delivered clean, safe and accidental free environments by implementing OSHA safety regulations.

Managed capital improvements and property maintenance reports and held specialty site meetings with realtors and home inspectors.

Processed and managed all property service requests using electronic tenant handbook. Processed over 100 invoices bi-weekly. Maintained certificate of insurance compliance pertaining to tenants and vendors. Maintained tenant folders and updated tenant contact information. Researched past due invoices and set up new vendors in system.

Assisted the Asset Recovery area collections and affiliates establish value of properties through analysis of appraisals and Broker Price Opinions. Balanced and reported on a monthly and quarterly basis the REO G/L account to ensure compliance and minimize bank exposure.

Established, maintained, and updated a network of certified real estate appraisers and brokers. Monitored their activities for compliance and results. Received and verified sale of proceeds of REO properties and insurance claim proceeds. Obtained proper approval of losses. Reviewed and approved all expenses, receivables, and payables on REO properties.

Managed a portfolio of over 150 properties for Freddie Mac, Fannie Mae, Old republic Asset Default, Single Source, Nations REO, Keystone best and Asset link.

Loan Officer - Victory Mortgage, Douglasville, GA - April 05-June 07

Originated a variety of mortgage loans; residential, commercial loans, refinance,

prime/sub prime, conventional, and home equity line of credit and adhered to all federal

Regulations and compliance.

Secured background information on loan applicants; pulled credit reports, verified debt,

and estimated monthly payments for any outstanding debt not listed.

Determined if the applicant qualified for the loan applied for and recommended loan

terms to the customer. Managed a pipeline and ensured accurate documentation and closing

of loans in a timely manner. Aggressive marketing through building customer relations, real estate

professionals, builders and banking mortgage industry.

Research Accounting Specialist - NASD. Rockville, MD - March 2003 to May 2004

Opened cases for the Research Department employees using CRIS (Central Registration Information System), to track the workload. Processed refunds and cut live checks to be mailed. Processed manual charges, debits, and created invoices, reversals (adjustments for billed items). Maintained and updated access database.

Utilized CRD Acct/People Soft Financial version 7&8.0 applications to resolve cases involving account transfer, reallocations, refunds and billing update.

Reorganized records into established record systems in accordance with current policies and procedures through current electronic database indexes. Researched, analyzed, and tracked files/documents of secure information.

District Manager for Race-Trac Petroleum, Atlanta, GA - Nov 1996 to Feb 2003

Supervised Over 90 employees in seven different gas station outlets and managed a multi-million

dollar area with revenue asset of $1.8 million weekly.

Facilitated and implemented procedures that increased area sales margin by 60% and developed

and executed new marketing strategies for all establishments. Through strategic planning;

implemented numerous auditing procedural efficiencies that delivered strong measurable results.

Strategically sourced out national suppliers/vendors through effective marketing techniques by

negotiating comparable price points for merchandise in order to save cost of spending. Executed

detailed audit preparation, improved district efficiencies up to 30%. Implemented an effective

training course for new recruits-increasing profitability and decreasing inventory loss by 45%.

Executed and monitored front-end practices and processes, including aggressive marketing,

cashiering procedures, labor scheduling, cash office-banking procedures, help desk effectiveness,

customer service relations, and effective store management techniques.

Education- Fach Hoch Schule - Trave Gymnasium College, Lubeck Germany, 1991 – Associates Degree in Marketing

Computer Skills- Microsoft Office Suite, Windows 7 / 8, XP Professional, Internet Applications, Lotus Notes 123, 6.5.1, Calyx Point, REO Maestro 2.1, Integrated ACD and IVR scripting system, Tempo/MLS, Zip-Forms, DocuSign, Back-Agent and Quick books.

Professional License- Texas Real Estate License.



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