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Manager Customer Service

Location:
New Alexandria, PA, 15670
Salary:
$90000
Posted:
February 07, 2016

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Resume:

MICHAEL TEPKE

* ****** *** ***** ~ Irwin, PA ****2

412-***-****

actfkx@r.postjobfree.com

PROFESSIONAL EXPERIENCE

PRODUCTION MANAGER

Westinghouse Electric Company - Specialty Metals Plant 10/2014 – Present

Responsible for the nuclear fuel forming value stream which included six production supervisors, plant area maintenance, plant area technical services (process, mechanical, and electrical/controls engineering), and 108 union employees.

Managed production flow from material application through testing and completion.

Led cross-functional strategy deployment initiatives centered around safety, quality, delivery, and cost improvements that resulted in over $600K savings in COPQ reductions and CI process improvements within one year.

Responsible for plant area corrective action process and learning (CAPAL) initiatives which focused on proactive CI improvement initiatives to align the specialty metals plant with Westinghouse’s corporate strategies for growth.

Responsible for the standardization of plant operations across three high volume departments to incorporate best practices that improved performance.

Responsible for employee engagement initiatives to improve overall plant culture and employee involvement.

OPERATIONS MANAGER

Express Scripts 12/2012 – 10/2014

Responsible for the management of the FE order processing value stream which included twelve production supervisors and 550 union and non-union employees within a fortune 24 company.

Achieved synergy savings of over $2.5 million within one year as a result of leading cross-functional process improvement DMAIC projects and rapid improvement events (kaizen) locally and across the enterprise.

Achieved a 7% improvement in efficiency and reduced non-productive (shrink) time by 51% within one year.

Led cross-functional team in developing enterprise Quality Management System (QMS) focusing on internal and external reactive and proactive processes. Developed a robust quality review process that included root cause analysis and corrective actions for each quality event sparked in the FE organization leading to 20% improvement in enterprise DPMO.

Responsible for the implementation and maturity of the management operating system to engage all employees in the identification and elimination of waste in the pursuit of continuous improvement.

PRODUCTION MANAGER

Guardian Industries 4/2011 – 12/2012

Responsible for the safe and efficient day to day operation of two high volume float glass manufacturing departments (Thin Film Coating).

Responsible for department budget, profit and loss, sales forecasting, and the management of departmental resources.

Provided leadership to ensure efficient and consistent application of processes and procedures across all manufacturing lines.

Developed and facilitated kaizen activities while deploying lean manufacturing tools (value stream mapping, standard work, 6S, SMED, visual management, JIT, etc.). As a result, was able to reduce overtime by 3%, improve unscheduled downtime by 12%, and improved throughput by 15% within one year.

Developed and maintained compliance with quality regulations, ISO 9001 standards, and safety regulations.

Oversaw department maintenance and provided technical support when necessary. Monitored equipment efficiencies and implemented PM & improvement programs.

DIRECTOR – CONTINUOUS IMPROVEMENT

IPCS 2/2009 – 4/2011

Utilizing lean /six-sigma methodologies, analyzed complex manufacturing processes, designed practical solutions, and implemented cost-effective plans for financial improvements.

Utilizing DMAIC principals was able to reduce waste and inefficiencies to improve quality, productivity, and service levels.

Provided leadership in driving margin and cash flow improvements over multiple medium to large scale operations.

Implemented realistic and comprehensive long and short range business plans, and offered vital leadership by finding business gaps/needs and developed cost effective plans to eliminate waste.

Responsible for all facets of daily operations including staff management and recruitment, cost and budget management, client cultivation, sales and marketing, proprietary systems development, and infrastructure development.

Managed site level financial services team to document the fiscal impact of installed solutions on variety of projects.

PROJECT MANAGER – OPERATIONS

DeWolff, Boberg & Associates 6/2007 – 5/2010

Coordinated the activities of medium to large scale projects across a wide range of manufacturing industries.

Responsible for critical path scheduling and corrective actions to keep project deliverables on target and within budget.

Developed compliance audit measures and oversaw the auditing process through project lifecycle across multiple industries.

Implemented kaizen initiatives to address equipment downtime, defects, capacity/capability issues, and waste elimination across multiple industries.

Responsible for the training and development of front-line supervision in heavy manufacturing environments to increase productivity, safety, quality, and to decrease waste, scrap, and inefficiency.

Introduced and facilitated management workshops and training focusing on six-sigma, lean manufacturing, improving efficiency, team building, attitude/behavior change, and effective communication.

LEAN SIX SIGMA PROCESS ENGINEER

DeWolff, Boberg & Associates

Managed the implementation of process improvements targeting operating problems including overhead costs, material utilization, labor, overtime, and the implementation of permanent solutions using existing resources.

Responsible for identifying production/manufacturing deficiencies in areas of forecasting, planning, reporting and follow up and the installation of management systems designed to increase employee performance, resource utilization, and business profitability.

Managed the development and implementation of key performance indicators across multiple industries to track and increase productivity, quality, attainment, and throughput.

CLINICAL SUPPORT SERVICES TECH

UPMC Health System 7/2002 – 10/2006

Responsible for maintaining high customer service and delivery levels in a fast paced high volume environment.

Responsible for the servicing and maintenance of medical equipment and systems.

Responsible for physical inventory reconciliation through routine cycle counts and audits.

Responsible for the support of clinical personnel in the areas of inventory control and replenishment.

EDUCATION

Masters of Business Administration (MBA)

TEXAS A&M UNIVERSITY (In progress)

Bachelor of Science in Applied Psychology

PENN STATE UNIVERSITY

Associate of Science in Chemical Engineering

WCCC

CERTIFICATIONS

Six Sigma Black Belt Certification



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