Umal Patel

Unit ***, **** Martin Grove Road, Etobicoke, ON M9V 3T2

Email: actfiz@r.postjobfree.com Ph: 647-***-****

SUMMARY

Over 6 plus years of experience in Software Quality Assurance Testing with extensive experience

in Manual and Automated testing of Client/Server and Web Applications in the domains of

Banking, Insurance and Healthcare industries

Excellent knowledge and good working experience in preparation of Test plan and Test cases

Strong experience in Agile and Waterfall based methodologies

Expertise in implementing QA methodologies, Test Case Design, Test Tool Usage, Test

Execution, Defect Management and Defect Tracking

Strong experience in System, GUI, Positive, Negative, Volume, Smoke, Regression, Black Box,

Unit, Functional, Integration, Stress and UA testing

Good knowledge in automated testing and test management using HPQuality Centre/HP Quick

Test Pro (QTP) and TestDirector

Excellent coordinator with leadership ability in creation and execution of Test Strategies and Bug

documentation and bug tracking

Strong knowledge in Software Development Life Cycle (SDLC), Software Testing Life Cycle

(STLC) and its process

Well versed with SQL queries and one of the strongest asset

Involved in enhancement and maintenance of scripts, check points in automated scripts

Possess extensive experience in analyzing the Business Requirement Documents (BRD),

Functional specifications and Technical Specifications Documents

Excellent team player with good analytical, organizational and communication skills, attention to

detail and ability to work independently

Excellent implementation skills, highly adaptable, commitment and urge to grow

Worked within aggressive time schedules and work diligently towards team goals

TECHNICAL SKILLS

Operating Systems : MS-DOS, Windows 2000/XP/NT and UNIX

Mobile Operating Systems: iOS (5.x, 6.0.x), Android (2.3.x, 4.0.x, 4.1.x)

Testing Tools : QTP 9.0 and Quality Center 9.0, HPALM, JIRA, Enterprise Architect (E A)

Defect Tracking Tool : Test Director8.2, Quality Center 9.0 and Defect Tracker

Languages : Java, C, C++, C#, HTML, VB Script, Java Script, SQL, PL/SQL, ASP.NET, VB.NET,

XML, XSD, XSLT

Databases : Oracle 8 to 11 g, MS SQL Server 6.0 and Access 2.0

Tools : Quest-Toad and SQL-Navigator, MS outlook, MS Project, Visio

Frameworks : Dot Net, Data Driven, Keyword, JUnit

EDUCATION:

Bachelor of Engineering (Computer Engineering), Gujarat University, India

Master of Engineering (Computer Science & Technology), Gujarat Technological University,

India

WORK EXPERIENCE

Company: Community First Credit Union, Canada June 2015 December 2015

Position : QA Analyst

Project : Online Banking Application

This application was developed to provide complete banking service to the customers through

innovative service delivery systems to the checking and savings accounts, including branches,

Online Banking through the Internet, ATMs and Interac ATM and Direct Payment systems.

Responsibilities:

Involved in gathering and understanding Project Scope, Project Plan, Business and Functional

Requirement documents required for documenting the Master Test Plan

Created detailed Test Scenarios and developed reusable frameworks for test plans

Responsible for testing the application with mostly Manual and partly Automated

strategies

Involved in creating test Plans based on functional specifications and user requirements

Involved in creating test case scenarios for System and Regression testing

Executed test cases, verified results and reported results in defect manager of Quality

Center

Responsible for performing Functional, Integration and Performance Testing

Used Quality Center for requirement management, planning, scheduling, running

tests, issue management and project status analysis

Implemented Defect Management and worked with all the four modules of Quality

Center

Performing the GAP analysis and Impact Analysis for deciding the Regression Test Suite

Analysis of application related issues logged by clients and Re-test the functionality on

receiving the fixes from the Development Team in Quality Center

Participate in data gathering and identifying the gaps in the new developments

Involved in capturing events and Played back scripts using QTP

Environment: Windows XP, Java, Oracle 10g, QTP and Quality center

Client: Birla Sun Life Insurance Company, India May 2013 April 2015

Role: QA Analyst

Project: Client server application

The client server application which was used for clients insurance, had many screens in which,

the user/agents enters all the information of the clients, like Effective date, End date, and the

type of plan, coverage and all the personal information of the clients. The insurance planner will

have premium calculators for individual, group or organizational plans. The group benefits and

organizational insurance policies are premium-discounted policies.

Responsibilities:

Analyzing and reviewing the software requirements, functional specifications, design

documents and system requirements.

Responsible for developing the Test Plan, Test Cases, ensuring test environment and

data are prepared prior to test execution.

Applied Risk Based testing techniques to ensure best use of testing resources and

testing time, when developing test scenarios, test cases and manual or automated test

scripts.

Maintaining traceability of test cases to requirements in Quality Centre and logging /

tracking the defects in Quality Center.

Identifying and reporting testing status, issues, risks and recommends risk mitigation

plans to project managers.

Liaison with Managers/Lead/technical team/developers.

Performing Smoke, Functional, Regression, Integration, System, Data Warehouse and

Business Intelligence Testing.

Performed database testing by using SQL queries.

Developing and executing automated script for Functional and Regression testing by

QTP.

Preparing and executing SQL queries to verify Dimensional and Fact tables

Verifying the data in target and source database and verifying column mapping between

source and target.

Tested reports module by business intelligence testing as validating the layout format as

per the design, style, prompts, filters, drilling, derived metrics, dashboards, sorting and

export functions of the reports in the web environment.

Responsible for User Acceptance Testing (UAT) along with the Business Analysts.

Reporting on testing progress, alerting development team to emerging issues and

concerns.

Assisting development with reproducing defects under investigations and gather and

produce Test report and developing test metrics.

Prepared status summary reports with details of executed, passed and failed test cases.

Participated in regular project status meetings related to testing.

Environment: Quality Center, QTP, MS Suit Products, SQL Server 2005, ASP.NET

Client: Apollo Hospitals, India January 2012 April 2013

Project: Hospital Management & Information System

Role: Software Tester

Software testing team dealt with Hospital Management & Information System, which had four

core modules namely Helpdesk, Patient Registration, Outpatient Management and Inpatient and

Ward Management. The Help Desk Module automated day-to-day functions of the Front office

management of a hospital. The Registration module is an integrated patient management system,

which captures complete and relevant patient information. The Outpatient module serves as an

entry point to schedule an appointment with the Hospital Resident Doctor or Consultant Doctor

for Medical Consultations and diagnosis. Inpatient Management and Ward Management Modules

handles the Admission, Discharge, Transfer Functions, Ward management Functions and

Operation Theatre Management Functions.

Responsibilities:

Gathered and reviewed business/functional requirements, use cases, design and

architecture documents.

Created detailed Test scenarios from the requirements documents.

Documented detailed test cases by incorporating both positive and negative condition in

test plan.

Mapped both test scenarios and test cases to requirements in QC using requirement

coverage functionality.

Identified test cases for Sanity testing based on the business priority.

Executed Sanity test on the received build to validate the stability of the build.

Executed test cases to perform functionality, regression, system integration, End to End

Testing

Performed Backend testing by extensively using SQL queries to verify the integrity of the

database, prioritizing the bugs and keeping track of them through defect tracking

database.

Tested the application compatibility in different browsers like Mozilla Firefox and Internet

Explorer.

Attended defect resolution meetings along with the development team and worked

towards bug resolution

Environment: HTML, XML, DHTML, ASP.NET, Oracle, Windows XP, QC,QTP

Client: HDFC Bank, India January 2011 December 2012

Role : QA Analyst

Project : Online Mobile and Web Banking Application Credit Cards

HDFC Credit Cards offer various financial solutions to its clients. Sales and Service Portal project

involves credit card application like online customization, Secured Card and Balance Transfer.

Using these concepts all the user activities would be captured in the Enterprise Data Warehouse

and reports would be generated for marketing and business decision making.

Responsibilities:

Analyzed Functional Requirements and System specifications.

Involved in creating Test Plans by incorporating Manual Testing Objectives, Testing

Environment.

Involved in Creating and Integrating Test Lab in Quality Center.

Developed Test Scenarios, Test Scripts, written and executed Test Cases.

Responsible for all Phases of testing for PC MasterCard Application.

Experience of working with Emulators for both I Phone and Android.

Worked on I Phone 4s,5 (iOS 6.0 and 7.0) / Android OS -Jelly bean (4.1, 4.1.1, 4.1.2, 4.2, 4.2.1,

4.2.2,4.3)

Participated to create Test Analysis Reports (TAR) and stored them into the Quality Center.

Created Graphs for Web Server, Application Server and Database Server using Analysis and

then generating the HTML Reports from those Analysis.

Environment: Quality center 10.0, Win2000, UNIX, My SQL, HTML and Java. iOS, Android, .NET

Company: Lodestone Software Services, Ahmedabad, India July 2008-April 2009

Role: Software Test Engineer

Project: Microsoft Windows Live Calendar and Windows Live Mail

Windows Live Calendar is a web application developed by Microsoft which contains features like Add

new Calendar, Creating and managing events as well as to-dos in a calendar, Importing/Subscribing

events from other calendar, Reminders, Sharing, and Meeting Requests etc. Windows Live Mail is an

email application used to sending/receiving emails.

Responsibilities:

Ad-hoc testing using all browsers and IEWebdeveloper.

Developing Test Cases for the same.

Failure Investigation.

Logging, Activating and Closing the bugs through tools like Microsoft Product Studio.

Automated several test cases using KAF(Kahuna Automation Framework) in C#

Currently involved in enhancing the automation code by assigning the Qatagids to the

UIElements of the Product and testing the same.

Improving the Logging methods so as to improve the debugging.

Environment: Microsoft Visual SourceSafe, Microsoft Visual Studio.NET 2005, KAF (Kahuna

Automation Framework), Product Studio, WTT, Bugger Windows XP

References available on request

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