Aparna Dhruv

actfi3@r.postjobfree.com

Professional Summary

pg. 1

Aparna Dhruv

actfi3@r.postjobfree.com

Six Plus years of hands on experience in the IT industry with diversified exposure in both Manual

and Automated Testing of Client/Server & Web-based applications with focus on Quality Assurance

including Functional, Regression, Integration, End-to-End and UAT testing.

Comprehensive understanding of various SDLC models like Waterfall Model, Agile Software

Development and extensively performed positive & negative testing, Unit Testing, Integration

Testing, System Testing, Business Functionality Testing, User Acceptance Testing (UAT), Browser

Compatibility and system compatibility testing.

Well versed with all the Testing documentation and fully conversant with Business Requirements,

Test Plans, Comprehensive Test Cases, Execution and documentation of Test Results, Defect

Reporting and Tracking using HP Mercury Quality Center.

Actively participated in user story reviews, peer review, defect triage, coverage analysis and

interacted with cross functional teams.

Played key role in daily scrum meetings and contributed to accomplish the testing targets set for

every iteration. Reviewed the accomplishments on a daily basis and followed up the issues until they

are resolved.

Tested applications in different operating systems like Windows XP, Windows 7, Apple Mac and

UNIX.

Highly experienced in Functional, Black Box, Integration, System, Security, End-to-End, Smoke,

Web, User Acceptance (UAT), Browser Compatibility and Regression Testing.

Supported Cross Browser Testing requirements by testing the web applications in multiple versions

of the same browser and also in multiple browsers like Internet Explorer (ver. 7, 8, 9, 10), Google

Chrome, Mozilla Firefox Ver. 5.0 & Apple Safari.

Designed and executed the test cases to validate the web applications functionality across multiple

browsers and certified the functionality.

Manually validated the applications functionality on mobile devices like iPhone & iPad across

multiple versions of the devices and operating systems.

Interacted with the end users of the application and organized and assisted in conducting UAT cycles

and Production Verification Tests along with the team.

Fully Conversant with several Commercial Off the Shelf products (COTS) like MS-Office, MS-

Project, etc.,

*0 Worked independently as well as a group member and successfully held responsible roles in the

projects. Coordinated the test efforts of both on-site and off-shore teams and reported directly to the

QA Manager.

Technical Skills Summary

Languages: JAVA, HTML, SQL, XML, VB Script

Database: Oracle, Microsoft SQL Server. MySQL & MS Access

Browsers: Internet Explorer, WIB, Google Chrome, Mozilla Firefox, Apple Safari

O/S: Windows NT, 2000, XP, 7, UNIX. Android & iOS

Tools: HP Quality Center- ALM, HP Quick Test Professional.

Education:

Masters in Management

pg. 2

Aparna Dhruv

actfi3@r.postjobfree.com

Commerce and HR

NM Institute of Management Studies

Mumbai University, India.

Bachelors in Commerce:

Accounting and Taxation

LS Raheja College of Commerce.

Mumbai, India.

Diploma in Computers:

Boston Institute of Technology.

Mumbai, India.

H&R Block, NY July 2013 - Present

H&R Block is the worlds largest tax services provider, having prepared more than 650 million tax returns

since 1955. There are approximately 12,000 company-owned and franchise retail locations in all 50 states,

Puerto Rico and other U.S. territories, and on U.S. military bases around the world. In fiscal 2014, H&R

Block had revenues over $3.0 billion and prepared 24.2 million tax returns worldwide.

Appointment Manager allows all HR Block Tax Professionals to make appointments for new and existing

clients for current fiscal year tax returns. The application provides various feature to setup appointments,

update them and re-schedule the same. Automatic reminders, Daily Calendar, Email Notifications, and Re-

Scheduler are some of the key features.

H&R Block Emerald Card (Mobile App) is a comprehensive mobile app for the card holders to manage the

day to day banking functional needs. Key features include highly Secured Login, remember me, Account

Summary, Check to Card, Mobile Deposit, ATM Locator, Bill Payment, Rewards etc.,

Working for the QA team actively involved in all the phases of testing and supported the project through all

the phases of the Software Development Life cycle. The application was integrated with COGNOS BI for

report generation, Business Analysis, Scheduling of reports and publication. Tested the end to end

functionality of mobile & web applications like Appointment Manager & Emerald Card. Validated the

functionality of the mobile APP on iPhone, iPad, iPad mini in different versions of iOS on different versions

of hardware devices.

Responsibilities:

Communicated with Business users to review the application requirements and analyzed various

documents like BRD / User Stories, Use Cases, Activity Diagrams and data models.

Prepared Test Plans, Test Cases for both positive and negative scenarios in accordance with the

System Requirement Document.

Participated in analyzing and defining the testing requirements based on the application

Functionality.

Involved in gathering test data from Business Units to test full application functionality.

Involved in organizing Daily Scrum Meeting with the teams and conducted review of

accomplishments, targets and issues.

Worked in QC+QTP integrated environment to support end to end process of test management.

Tested the web application for compatibility in different browsers like IE, Google Chrome and

Mozilla Firefox.

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Aparna Dhruv

actfi3@r.postjobfree.com

Detailed analysis was done to validate the applications functionality in multiple browsers and a

comprehensive comparison was done to ensure the consistency.

Created test cases, executed and recorded results of test cases using Quality Center

Monitored the defect tracking process, trouble shooting and generating customized graphs and

reports for the client. Reported Bugs using Quality Center.

Generated and validated the management reports for various business requirements. Identified the

report requirements and applied the needed filters to meet the specific requirements.

Used Quality Center for tracking and reporting, also followed up with development team to verify

bug fixes, and update bug status.

*1 Involved in full life cycle testing including Regression test on new builds of the application.

*2 Reviewed the requirements of the Mobile APP and designed comprehensive test cases to validate the

entire functionality.

Designed SQL Queries to support backend testing of the DB and validated the data accuracy and

integrity.

*3 Interacted with developers regarding priority of bugs and update the status of bugs once they are

fixed.

Environment: Java, HTML, XML, Oracle, COGNOS, HP Quality Center-ALM, HP Quick Test

Professional, MS-Office, Internet Explorer Ver.7,8,9, Google Chrome, Mozilla Firefox ver. 5.0, Safari, iOS,

iPhone, iPad & iPad Mini..

HealthFirstNJ, NJ Feb 2011 June 2013

www.healthfirstnj.org

HealthFirst NJs unique hospital-sponsored business model fosters strong collaboration with participating

hospitals to provide high-quality, comprehensive health care services to the members. Working in partnership

with the participating hospitals and providers as well as community organizations, Health First NJ has

developed a solid and effective approach to meeting the diverse needs of New Jersey residents.

Comprehensive Health Insurance products are offered to support the members.

The highly interactive website offers a user friendly navigation and comprehensive online functionality for

the members to manage their health plans. Health Bulletins, Search, Enrollments, Benefits Selection, Live

Chat, Provision to update members details, Claim Submissions, Tracking and follow up of claims etc., are

some of the primary functions. Working as a senior tester actively participated in all the phases of the SDLC

and tested the overall functionality of the website.

Responsibilities:

Reviewed Business Requirement Documents and created Test Plans & Test Strategies.

Involved in discussions with business, development and user groups to familiarize with

requirements.

Analyzed the Software Requirements Specifications and System Design Specifications.

Performed black box testing to identify and isolate issues.

Developed test plans and test case based on the Functional Specifications.

Written and executed test cases and verified actual results against expected results.

Mapped the Requirements to test cases using Quality Center.

Performed all the Quality Assurance functions, which involved reviewing and analyzing the

requirements specification for creating the test Plans, test strategies, test cases and test procedures

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Aparna Dhruv

actfi3@r.postjobfree.com

Managed and executed automation regression test scripts designed using HP Quick Test

Professional.

Reported, Communicated & Clarified the defects in the application to the developers.

Interacted with developers to resolve technical issues.

Coordinated and monitored the process of re-testing of defect fixes in each release and monitored

the smooth transition of the application.

Developed Test Scenarios, Test cases, Test Scripts for both front end and Backend applications,

uploaded them to MQC and linked them with the requirements.

Created and executed SQL Queries to verify the data for Back-end testing.

Also responsible for defect tracking, functionality testing, positive testing, negative testing and

regression testing.

Attended Daily QA Status Meetings and followed up on the status of the defects.

Environment: Java, HTML, Quick Test Pro, Quality Center, SQL Server, UNIX & MS Office.

The First National Bank PA May 2008 Dec 2010

www.fnbn.com

The First National Bank believes in offering customers big bank products with an old-school commitment to

customer service, providing community banking services through community banking centers in Southern

and Central New Jersey, Personal Banking, Commercial Banking, Government Banking, Online Banking,

Commercial Mortgage, Investment Banking, Business Loans are some of the key lines of business.

The site provides a user-friendly navigation convenience for the account holders to browse through their

accounts, Transfer balances between the accounts and also educate the customers regarding various schemes

of Investments, Loan options, Commercial Mortgage Home Equity Loans and current day-to-day banking

information updates. The application also had key functions like Remote Banking, Provision to display check

images, Order for check books, update user account info etc.

As a member of the testing team held the responsibility of verifying the overall functionality and also

interacted with the real-time users to upgrade and support the end-to-end functionality of the website.

Responsibilities:

Reviewed and Analyzed Business Requirement Document BRD and created detailed test

scenarios to validate the application functionality.

Drafted detailed Test Plan to drive the entire testing process and guided the entire team to meet

the schedules. Designed detailed test cases to validate the application functionality and

reviewed the same.

Tested the entire application and performed various tests like Positive & Negative, Business

Functionality, Integration, and Regression, End to End and also supported User Acceptance

Testing (UAT).

Used Quality Center for Defect Reporting and Tracking and also for managing the entire test

documentation like Requirements Management, Test Case Designing, and Test Execution &

Generation of the required reports. Participated in weekly status meetings and interacted with

the developer team to discuss technical issues.

Tested the remote banking functionality that includes, Capturing the Images of the checks to be

deposited, and validating the end to end functionality.

Used Quality Center extensively for writing test cases, Execution of test cases, maintenance of test

results, defect reporting & Tracking and also for generating detailed test reports.

Integrated Quality Center with MS-Office and managed the entire test documentation like Test

Cases, Test Execution Results, Defect Reports and Test Status Reports.

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Aparna Dhruv

actfi3@r.postjobfree.com

Validated the online applications compatibility on mobile devices like iPhone, iPad & other

PDAs. Tested App downloads installation, accessibility, navigation, functionality, convenience

and end to end functionality of the application.

Coordinated the offshore team efforts and updated the QA manager with the progress from time

to time.

Environment: Java, HTML, XML, Windows 2000/XP/NT, MS-Office, MS-Project, Quality Center, IVR,

IPhone, IPad, QTP .

Status:

US Citizen.

References:

Available upon request.

pg. 6

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