Manager Customer Service
Resume:
ROSEL B. SARMIENTO
Block * Lot ** Lotus st. Phase 3 Lynville subd.
Callios, Stacruz Laguna (4009)
actfhj@r.postjobfree.com
Objective: A committed, responsible, and creative kitchen staff who consistently carries out all duties in a professional and positive manner. Able to carry out multiple tasks under pressure without losing focus on product quality and people management. Unique ability to improve working environments and productivity by establishing processes or managing inventory to eliminate waste. Capable in all facets of cooking and kitchen and personnel and inventory management.
Additional Expertise:
Quality assurance
Performance Management
Staff Hiring and training
Expense Management
Capacity Planning
EDUCATION:
Bachelor of Science in Home Technology and Entrepreneurship.
Major in Food Trades - April 2009
Laguna State Polytechnic University, Siniloan, Laguna.
Fundamentals in Culinary Arts
March 07’2015 to June 06’2015
International School for Culinary Arts & Hotel Management- Quezon, City
Introduction to HACCP, Knife Skills and Vegetable cuts, Salad and Dressing, Stocks and Sauces, Soups, Pasta and Rice, Asian Cooking, Cooking methods.
EMPLOYMENT EXPERIENCE:
Kitchen Chef - Velenica’s Kitchen Hub
June 01, 2015 – January 01, 2016
Cooked daily popular menu items for a large number of people daily.
Stablished processes to better manage inventory and availability of supplies (tracking of ingredient quantities and ensuring there are always enough for the upcoming days/weeks).
Set up stations to better manage process of timely food preparation and thus increasing performance and productivity.
Established practices and processes to better manage sanitation for all food items.
Followed recipes, portion controls, and presentation specifications meticulously as set by the restaurant.
Responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen.
Restocked all items as needed throughout shift.
Applied solid sanitation principles by cleaning and maintaining stations and organizing inventory to ensure food health and food safety is achieved always.
Implemented improvement on food storage practices using systematic approach with dedicated containers, making sure that items are best preserved.
Performed additional responsibilities, although not detailed, as requested by the Manager
Teller / Vault Custodian -- Henry Lhuillier Pawnshop Corporation
May 26, 2009 - Feb. 28, 2015
Increased speed to process transaction of money remittances by 20%.
Achieved 98% accuracy appraising of gold and diamond in case of pawning.
Saved company 30% of costs by increasing speed in the process renewal and redemption of pledge items.
Accomplished a balanced daily cash and vault inventory with a zero error rate every month.
Maintained branch files for the main office timely with zero errors saving the company 3% income yearly from extra expenses to find errors.
Processed all cash deposit and withdrawals with higher speed and accuracy saving company on audit and related costs.
Ready to perform the duties of branch manager during manager’s absences after only 9 months after hiring date.
Increased 20% of branch net income by minimizing monthly total expenses.
Increased customer’s numbers and loyalty by 15% by delivering prompt, accurate and excellent customer service.
SEMINARS AND TRAINING:
March 11, 2013 to March 22, 2013: Jewelry Appraisal Course Henry Lhuillier Pawnshop -- Makati Office -- Makati, Philippines.
May 10, 2012 to May 11, 2012: Anti-money Laundering Seminar and Briefing on Pawnshop Regulations Seminar, Central Bank of the Philippines.
ON THE JOB TRAINING:
March 2009: Abcede’s Restaurant -- Lucban, Quezon.
March 2007: Golden Peak Food Corporation -- Dunkin Donuts Central Kitchen
(Production Area) -- Bay, Laguna.
PERSONAL DETAILS:
Date of Birth : December 20, 1985
Place of Birth : Paete, Laguna
Sex : Female
Civil Status : Single
Citizenship : Filipino
Religion : Roman Catholic
Height : 157 cm.
Weight : 48.kgs.
REFERENCES:
Mr. Anthony P. Gabutan
Researcher/Training Facilitator at Henry Lhuillier Pawnshop Corporation
0916-4960796Mr. Francisco Asin
Project Engineer at Quest Air Technology Philippines
Mrs Cyrene Aguinaldo
Owner/Manager at Velenicas Kitchen
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